SaltwaterFish

I bought 4 fish from SaltwaterFish and unfortunately, 2 of them arrived very skinny and sick with ich. It was a real bummer because I have a beautiful purple tang that's about 6 inches and 10 years old, and now it has ich too. All of my other fun fish are sick as well. It's tough to catch them because I have a lot of rock in my tank.

I was disappointed that this company sent out sick fish with no warranty. It's not fair to the fish or the customer. Sadly, all of the fish I purchased from SaltwaterFish have died and I'm worried that my old fish will die soon too.

I wouldn't recommend this place to anyone. It's a real shame because I was excited to add some new fish to my tank. I wish I could rate them -5 stars, but I can only give them 1 star.

I recently purchased some fish and coral from SaltwaterFish and unfortunately, my entire order arrived dead. I had ordered two polyps, a dragonet, and an orange bubble. Despite following the instructions and submitting a DOA request, the company did not honor their guarantee and refused to refund my money. Mary, the owner, even claimed that the bubble was still alive, but I know the difference between a dead and live anemone as I have several of them myself. Additionally, the two polyps were not even attached to the plug and the fish were covered in slime and clearly deceased.

I was extremely disappointed with my experience with SaltwaterFish and would not recommend them to anyone. It is unacceptable to receive an entire order of dead animals and then not receive a refund, especially when the company claims to have a guarantee. I hope that they improve their shipping and customer service practices in the future to prevent this from happening to others.

I gotta say, I had a similar experience to some of the other folks who've left reviews here. I ordered some fish from SaltwaterFish.com and unfortunately, they arrived dead on arrival. I mean, I get it, they're shipping live animals and using FedEx, so there's always going to be some risk involved. But what really got me was that they only offered me store credit for my losses, and then I had to pay $40 in shipping just to use it! Like, what's the point of a guarantee if you have to spend five times the amount of money you lost just to get it back?

And to make matters worse, they wouldn't even waive the shipping fee to replace my losses. They wanted me to spend $100 just to redeem a $14 credit! I mean, come on, that's just ridiculous. Their policy is a total joke, and I refuse to do business with companies that have no honor. I suggest you do the same and shop elsewhere. These guys are full of it.

This website is a total ripoff! I ordered some fish and they arrived dead. When I contacted them about it, they said they have a guarantee, but when I asked for a replacement, they said that's not how it works. They only give you a credit, but by the time you use it, it doesn't even cover the cost of shipping on your next order. And then, when they ship the replacement fish, they arrive dead again! And when I asked for another credit, they said it's against their policy. They have no problem shipping dead fish multiple times, but they only give you one credit. I lost almost $100 on this site. Don't waste your money here!

I had a really bad experience with SaltwaterFish. They said they couldn't give me the fish I wanted, and they promised to refund me for one of the fish in my order. But I still haven't seen the refund. They sent me the other two fish anyway, and I couldn't change my order, so I had to pay full shipping even though I only got part of my order. When the fish arrived, one of them was dead. I didn't have time to report it until 5 hours after delivery, so they said they would only give me store credit. It was a really terrible experience. These people are thieves.

I've had some experience with SaltwaterFish and I have to say, it's been a bit of a mixed bag. I've ordered from them twice now, and unfortunately, both times I've had some issues with the fish arriving dead. It's a real shame, because I was really excited to add some new fish to my tank, but it seems like the quality of the fish and the way they're prepared and shipped just isn't up to par.

Now, I should mention that I've been keeping saltwater fish for over twenty years, so I'm not exactly a newbie when it comes to this stuff. I've got a pretty good handle on what it takes to keep fish healthy and happy, and I've even got some fish in my tank that I've had for over fifteen years. So, I don't think it's a problem with my tank or my setup - it really does seem like it's an issue with the fish themselves.

That being said, I have had some success with SaltwaterFish in the past. I've gotten some really beautiful fish from them that have thrived in my tank and added a lot of color and personality to the mix. But unfortunately, those successes have been few and far between, and I've had more than my fair share of disappointments.

So, all in all, I would say that if you're thinking about ordering from SaltwaterFish, you should proceed with caution. There's definitely a chance that you'll get some great fish that will do well in your tank, but there's also a chance that you'll end up with a bunch of dead fish and a lot of frustration. Personally, I don't think it's worth the risk - there are plenty of other fish suppliers out there that have a better track record and are more reliable. So, my advice would be to do your research and choose wisely!

I gotta say, I had a pretty bad experience with saltwaterfish.com. I ordered some fish from them and they messed up my order not once, but twice! I mean, come on, how hard is it to get an order right? And to make matters worse, the fish they shipped out were in terrible condition. One of the bags even leaked and the poor fish was dead on arrival.

But the real kicker was their customer service. I was on hold for over 30 minutes and when I finally got through, I was hung up on! And when I did manage to talk to someone, they were so rude about the whole thing. I mean, I get it, mistakes happen, but the way they treated me was just unacceptable.

I've decided to take my business elsewhere. Sorry saltwaterfish.com, but you really need to step up your game. Treat your customers with respect and make sure you're shipping out healthy fish. I won't be ordering from you again.

I recently made a purchase from SaltwaterFish and spent a lot of money on it. Unfortunately, when I went to pick up my fish from Fedex, they looked very sickly. I was hoping that they would recover, but the next day they all died. I was very disappointed, but SaltwaterFish did give me store credit for my loss. I decided to give them another chance and made a second purchase. Unfortunately, the same thing happened again. All of the fish I received were sickly and died shortly after.

Just the other day, I received another shipment from SaltwaterFish and was disappointed to find that one of the fish was dead on arrival. I quickly reported it to the company, as they have a policy that if you report a dead fish within 5 hours of receiving it, they will issue a refund. However, I was only refunded $19 for a fish that cost me $28. I feel like they are purposely poisoning the fish so that customers have to keep buying from them.

Overall, I am very unhappy with my experience with SaltwaterFish and will not be using their site again. It is frustrating to spend so much money on fish, only to have them all die shortly after receiving them. I would not recommend this site to anyone looking to purchase saltwater fish.

This company is the absolute worst! I recently set up an aquarium for a nonprofit organization, specifically the Boys and Girls Club, to teach the kids about conservation, protection, and the ecosystem of the ocean's reef. I decided to order some fish from SaltwaterFish.com, but boy was that a mistake!

When the animals arrived, FedEx left them overnight and they didn't get sent out until the following day. This is a huge problem because it puts the animals' lives at risk. But SaltwaterFish.com didn't seem to care. They thought it was okay to acclimate the fish and send them out the next day.

I was furious and called to complain. I asked them not to send the fish overnight and requested compensation for the delay. But instead of trying to make things right, they canceled my order, refused to give me a refund, and even banned the Boys and Girls Club from ordering from them again!

Can you believe that? I had to report the issue to my bank and thankfully they were on the side of the Boys and Girls Club. It's just so disappointing that a company would treat their customers like this, especially when it's for a good cause.

I would never recommend SaltwaterFish.com to anyone. They clearly don't care about the well-being of their animals or their customers. Stay far away from this company if you want to avoid any headaches or heartaches.

I recently made a purchase from SaltwaterFish, and I have to say, I was pretty disappointed with my experience. I ordered some crabs, snails, and a fish, and when the package arrived, it was a scorching 110 degrees outside. I had read on their website that they checked the weather before shipping, but it seemed like they didn't take that into account at all. When I opened the box, it was like a sauna in there, and all of the crabs and snails were cooked upon arrival. It was a real shame, because I was looking forward to having them in my tank.

To make matters worse, the fish arrived in dirty, swamp-like water, and despite my best efforts to save it, it died just two days later. I was really disappointed with the quality of the packaging and the care that was taken with my order. It seemed like they were more interested in getting my money than making sure that the animals I ordered arrived safely and in good condition.

When I contacted customer service to complain, it took me three days of arguing to get them to give me store credit for everything. While I appreciate that they eventually did the right thing, it was frustrating to have to fight so hard for it. And now that I'm trying to use up the credit, I'm finding that there's no free shipping unless I order double the amount, and they're charging $10 more for packaging. It feels like they're trying to nickel and dime me at every turn.

Overall, I'm really disappointed with my experience with SaltwaterFish. While their prices are only slightly higher than Live Aquaria, the quality of their products and their customer service leaves a lot to be desired. I'll be clearing out my account and taking my business elsewhere in the future.

I have ordered several fishes from www.saltwaterfish.com and when I received them they all were dead!
I contacted customer service right away and demanded my money back but they claimed I was lying! They said that it was not possible and refused to refund my money!
I'll never order anything from them again because I'm afraid that this kind of thing might happen again.

People, be careful if you order from the company www.saltwaterfish.com. I have ordered from them 7 weeks ago. I got the confirmation email and thought that they would inform me about the shipping details. Several weeks have passed since I have placed the order, but they sent me nothing .I contacted customer services, but the rep told me that the order has been cancelled. He couldn’t tell why and what the problem was with the order. Real scam.

The website www.saltwaterfish.com is total rip off. I placed order on the website and paid for it through PayPal, but these jerks stole from me. They didn’t provide confirmation info, no delivery and impossible to reach these ###. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.