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PetSmart complaints 638

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6:22 pm EST
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PetSmart petsmart

I brought my puppy in to have her bath the first time all they asked was does she have her rabie shots said no she is only a puppy then when I want in for her 2 nd bath in a month they said does she have her rabie shots said no because she less then 5 months they argued with me saying that she is over 7 months I said she cant be because she wasnt even born yet her answer was you dont like it take your service somewhere else I dont care I complaint to the manager she was on her side they falsely put information on there computer about her age.

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pobarjenkins
Minneapolis, US
Nov 22, 2017 6:29 pm EST
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Your complaint is hard to read due to your grammar and run-on sentences.

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8:06 am EST
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PetSmart petsmart #1780

This is the worst Petsmart store in the franchise. This manager insists on putting dog supplies and food in the cat area. Its very clear that this store prefers dogs to cats and I do not appreciate, while shopping for cat supplies and food, to have to sift through all the dog materials in the cat sections. There are literally dog food in the cat food section. Its terrible! And I feel completely undervalued as a cat owner when I come to this store in particular. I hate this store. I only shop here because it is close to my home, but I prefer other Petsmart locations compared to this one. Its always dirty and the employees are not friendly or nice at all. The overwhelming amount of dog supplies is just plain ridiculous!

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1:42 am EST

PetSmart simply terrible

I will never forget my first (and the last one) experience with PetSmart.
I ordered several items, confirmed via email. Everything as usual. A couple of days later they sent me an email with a sad information saying that they canceled my order. No explanations were provided. Just canceled.
Of course, I immediately called them to figure out what happened and they said that I bought an item that was out of stock at the moment of ordering. That's not true. Why did you let me bu it then? I don't understand it. They advised me to wait for the items to appear online. 2 weeks later they called me again and said that everything is in stock again, however, the prices got higher and I had to pay the difference. Why would I?
I refused to do this and asked for a refund.

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11:45 am EST
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PetSmart grooming tech for cats

This morning I had a scheduled appointment at 7am with a heavier set woman at the new PetSmart off Santa Fe drive and Oxford here in Englewood/Littleton CO. Last February or March I adopted two wonderful cats from the PetSmart off Colorado and Mexico. I was given a paper stating the cat description name. Vaccination date and it stated spayed and or nuetered. This was all I was given but it should have been acceptable considering it stated the date when they received their vaccinations however this woman not only denied me but chose to belittle me. Argue with me. And persistently tell me that I am wrong. This woman did not specify why all she said was I can't accept this. I need the other documentation. So by this point I was very very angry. And disgusted with this woman and how she talked to me. The paper said everything including the fact that my cats were up to date and if there were any questions they could contact the rescue where they were sent from
This woman is a absolute disgrace to customer service. With no information and only aggressive demeanor. She should be fired for how she treated me. Later I had called the animal rescue and they stated the paperwork I had should of been enough. I also called the other PetSmart where I originally got the cats. The man was very polite and said how sorry he was for what had happened and that the cats should have been taken. He also said that the rude lady probably wanted to see the expiration of the vaccinations. So I then asked him. Well don't they last a year? And he said yes typically 1-3 years. So yet again. My cats had no reason to get denied so thank you rude [censor] for wasting my time this morning. Choose a different career.

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Update by Nina19
Nov 10, 2017 9:01 am EST

This morning my two cats had an appointment at 7 am. I adopted my cats from a PetSmart just last February. I was given the paper with their names and personalities when I adopted them. Along with a coupon book. On the name paper that hangs outside the cage it specifies the cat is up to date on vaccinations and spayed and or nuetered. This was all I was given but it's always worked because the cats id number and rescue they came from are provided on it. The rescue has all their stuff on file and everything on this paper shows my cats are up to date so the lady still denied me and was very very rude about the whole thing. She is a piece of [censor] and shouldn't be in this industry if she has that kind of attitude and personality. She tried to tell me how wrong I was and should be fired a how she treated me was unacceptable and she could have been more reasonable but she wasn't. She wasted my time and has me furious. Lazy [censor]. Obviously she needs a profession that doesn't involve people because she can't even be polite enough to handle a customer who is telling the whole truth. Trying to tell me she has adopted cats before through PetSmart but wants to stand there and tell me. Well where did they come from. They need to be up to date and have the paperwork. Like... Are you serious. I have it right in front of your face and you want better? When this is all I have. And couldn't be more bold and descriptive? I'm in total disgust and will not be coming back to this store and it's the new pets Mart over here off Santa Fe and Oxford basically.

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11:12 pm EST

PetSmart yelling in the store

I arrived at the PetSmart on slide road in Lubbock Texas early in the morning on 11-2. I enter the building and see a man standing on a ladder screaming and cursing at other employees. Is this how PetSmart treats their employees? Most of the workers seemed un-phased by his behavior, so this must be regularly happening to these poor guys and I don't see how no one has snapped do to this hostile behavior. Hopefully something will come of this.

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11:25 pm EDT

PetSmart jessica cornell

Jessica Cornell from Helena Montana was very rude to one of the other associates today when I came in to buy a hamster. At first I was told the hamster was going to be put up for adoption because his toe was bit off. Then when I went in to the store to see if he was ready to come home, the worker told me that Jessica said he is no longer up for adoption and that instead he would be 50% off. I agreed because the price on the teddy bear hamster tank was $1. She then told the associate that she would only sell the hamster to me for $10 because she didn't want him being a "throw away pet". The associate said that she would have to honor the $1 sign since that was what was posted on the tank. Then Jessica called the associate and proceeded to yell at her. I decided to pay the $10 for the hamster just so he could be in a good home. If it weren't for the original associate, I would have taken my business elsewhere.

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4:48 pm EDT

PetSmart customer service

I had called in to check up on a recently placed application, and the store location this application and incident occurred was at 2925 Lancaster Dr NE Salem OR, 97305 around 2:30 pm on November 3rd, 2017. Now, I've been a manager myself, therefore know we work hard to maintain a positive relationship and culture with our community. Having been laughed at for stumbling on the phone, while following with "well that's not even a position, so" with the manager, Andrea, I no longer feel excited with my application, nor interested in shopping at Petsmart overrall. This could be a lack of training, or just a lack of communication skills, but I'm strongly disappointed. Myself, as well as my family have shopped at Petsmart for years. Thank you Andrea for this experience. I now know that Petsmart's relationship with the community is not as important to them as it is to us, the community.

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1:19 pm EDT

PetSmart customer service

I went to PetSmart (Leominster, MA 01453) on Wednesday November 1, 2017 around 8:00 p. m. to return a 16.5 lb. bag or Purina One (chicken and rice) dog food on account that my 3 Chihuahuas can no longer eat this food - they have to be on a natural organic diet because 2 of my Chihuahuas got really sick with bloody diarrhea. I did purchase the dog food at PetSmart in Leominster, MA - the store is about 5 minutes away from my home so it is very convenient - the bag was not opened with an expiration date of December 2018. The cashier working that evening was ready to give me a credit for the bag of dog food because I did not have my receipt - I don't hold onto receipts for dog food as my dogs have been on this food for years so I didn't see any reason to keep the receipt. Then the manager came over and looked up my Petsmart rewards to look over my purchases - I don't always use my rewards card - so he couldn't find any receipt for the dog food. He said "There's nothing here" and I explained to him that I don't always use my rewards card and he says "Sorry" but not in a nice way. And I said "I always buy my dog food here - I can't even get a credit?" The manager responds "You could have bought that food anywhere." Pretty much saying that I am lying - very bad customer service overall. I then replied "Seriously I can't even get a credit - the bag is brand new and the Exp. date is 12/2018". Again, he responds "Sorry" - but not in a nice way as if being sarcastic. So I then responded "Seriously I can't even believe this - brand new bag of dog food that my dogs can no longer eat and I can't even get a credit for it." And then I left with the dog food. The manager on duty that night of November 1, 2017 on a Wednesday is not by any means customer friendly and he was outright rude. I am a very dissatisfied customer.

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2:55 pm EDT

PetSmart managers at petsmart

PetSmart gives a vibe of comfort and warmth as we pet parents are shopping for our fur babies at home. I have had many encounters whether it be with over the phone services or walking into the store in person. Ive been on hold for the longest time and 3x at that with a person named mike which I later found out was a manager at he suddenly had "forgotten about me" I was told. Or he had the rudest attitude with me over the phone because he seemed too busy to deal with me. Another incident was when I was on the floor shopping another time I was told by Aiko that she was going to send someone to help me on the floor and no one ever came, so I left. I later went back and asked around and discovered that both incidents I was dealing with managers. I have never been so outraged that such unprofessional people were managers. Also, that both times when I had needed help they faced me with a rude and irritated demeanor, let me just state that if you cannot hold a professional stance as a manager and be a role model to your employees, you should not be a manager at all!

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9:45 am EDT

PetSmart our dog passing away

Our dog ginger had to be put down 10/16/17at pet smart in lady lake Florida we had her creamated and picked out a nice blue urn when the ashes came back for pickup my wife and I were very upset she was in a wooden box not the urn! Then I went on the phone to cancel the banfeild pet insurance that told me to cancel was almost two hundred dollars, or to keep paying for a nother six months. I asked why they told me this was leftover costs from a visit back in May!... what the he'll kind of insurance is that when Ihave been paying every month for this so called (insurance)

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8:23 pm EDT

PetSmart inadequate grooming service for pets

We will never come back at petsmart grooming! This is the first time we've tried to avail of their grooming services and it was horrible. When we got home one of our dogs was acting weird. He’s like very tired, he stays in one place, he doesn’t move and he is just staring. He’s like traumatized. He was not usually like that, he’s very playful. I was wondering why is he like that but I just think that maybe he is just tired. The next morning, when my mom got home I told her about him and we are wondering because he is still like that. When my mom carried him I saw a burn on his stomach then they went to the vet. The vet gave us ointment and medicine. I called the petsmart grooming and told them about what happened. They told me that they will call me the next day. I was waiting for their call but I haven’t receive any call from them. We paid $45 for grooming and they’re not doing their job properly

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12:04 am EDT
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PetSmart product /guppies /fish/ service from employee.

GoodEvening, My husband visit the Petsmart to purchase some guppies for our fish tank, Their was a young lady who waited on him he ask for male and female guppies fish .the young lady informed him that their was no such thing as male and femalle guppiies . My husband got into an shouting match, he was wrong for getting upset, and he probaly used some profanity.We know for a fact that their are male and female guppies.due to the fact about ten years ago aq nice gentleman in this very same Petsmart told my husband and I that the male fancy tail guppies have the Pretty tails and that the females dont ..And yes my husband was ask to Leave the store .I feel Petsmart should have workers that know the products in the store .Sometimes customer are right. My husband went over to the Petsmart In Garner nc, and got the guppies we needed to restart our tank. we had wanted to get three males and three females, we got to the garner petsmart we ended up getting one female and one male .in order to work in aPet store you must have knowledge ofthe product you are selling .
Sincerly yours, Sharon mcclain The petsmat was at 2800 Milbrook Road

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3:50 pm EDT

PetSmart grooming

I took my dog in Zola in yesterday for a bath, and nail trimming. I get a call 15 minutes after dropping her off that she is now at the vet (which is located in the store) because the groomer took her whole nail off and was bleeding really bad. I understand accidents happens and I'm not mad about that, the groomer did sincerely apologized. My problem is that they took her to the vet, and told me the vet can't see her for maybe 2 hours. So my dog was sitting in a kennel with an open wound for 2 hours because the vet was busy with pets that had scheduled appointments. Not acceptable at all. My dog that was injured in pet smart should have been top priority at the point. Not only did it take over two hours for the vet to see my dog, they didn't trim any of her other nails or bathe her, they barely got all the blood off her from the incident. Unacceptable. I also received no paper work from the groomer or vet.

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11:31 am EDT
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PetSmart grooming salon

When I took my small dog in for grooming at the Compton location I was given unclear explanation of prices. I expressed I wanted my dog to have her hair cut, teeth cleaned, nails cut, glans done, moisturising conditioner. The clerk started telling me they use an oat meal shampoo for dry itchy skin.I said well I know she doesn't scratch hardly ever and she has the flea drops avantix on, I just told her the oatmeal shampoo wasn't needed and just a regular shampoo with conditioner will be fine as discussed. Then she stated the price would be 52-56$. So I asked her now with this price jusr to confirm will my dog still get her teeth, glans and nails done, clerk replied "no you didn't tell me about teeth cleaning" I reminded her I did. Then she stated that teeth would be $22. I asked what were you charging me initially, she said the basic package without all everything I ask for. How confusing. So I ended up getting a premium service at $67. My dogs hair was cut short without no cute appearance I could have shaved her myself and trimmed her face better and I not trained. It look like the groomer didn't care. Compared to some of the dogs I saw getting cute facial cuts my dog looked very basic. She smelled like she did before I took her there was no shampoo smell I don't believe she even had a conditioner applied. And nails were not trimmed, still too long. I don't mind paying the price of $67 I have a problem of not getting what I paid for. Bad customer relation and grooming services should be free from what I experienced. Oh, and I didn't mention in the middle if the uninformed consultation the clerk excused herself and left outside -I waited there for more than 5 minutes she then came back in with her food. No one came to help or assist or advise in order to speed up this already dreadful service. I should have just left. But I know I won't be back.

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9:20 am EDT
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PetSmart grooming salon

On Oct 9, 2017 I took my dog to Pet Smart in Brunswick GA for grooming. I was called shortly after and told that my dog had bitten a groomer. They stated that their policy is if a dog bites someone they are banned from grooming forever. The groomer she bit was Jasmine, not the groomer I had requested. I had dealt with Jasmine in the past and refused to let her work with my dog because of her behavior toward the animals. But unfortunately my chosen groomer, Matthew, had asked Jasmine to help him out and get my dog from the crate and apparently that was when my dog bit her. My dog, Molly, is a very people loving little Yorkipoo. Upon meeting anyone, friend, stranger, man, woman or child she will lay down and roll over for a belly rub. Molly loves people. Jasmine is not the only groomer that I have observed being abusive to the dogs. I heard another yell at a dog because he licked himself and another dog yelp in pain because a nail was apparently clipped too short. I chose a specific groomer, Matthew, for a reason. I felt like I could trust him. I never expected him to turn any part of Molly's grooming process over to Jasmine. My question is what is Pet Smart policy for an abusive groomer? What did Jasmine do to my dog that made her bite? My dog was banned, what happens to Jasmine? I would like to see action taken against Jasmine.

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9:28 pm EDT
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PetSmart doggie day camp

Today, 10/10/17, I dropped my 2 dogs at Doggie Day Camp, as I have previously. I was to pick them both up after work, which was around 6pm. I received a voicemail at 4:21pm notifying me that one of my dogs, Prince was taken home by another customer. At 5:30ish, I was going to call to say I was going to be a little later than the 6pm (work was running late), but seen the voicemail at this time, so I immediately left work. At this point Prince was still not back to the store. As I was pulling into their parking lot at 5:45ish, I see an associate pulling in with Prince. Now I understand mix ups and mistakes, but each dog has a collar with their name on it, and my dog still was mistakenly given to the wrong customer. Not only that, but they did not even realize until later in the day. I did receive the Doggie Day camp free for both of my pets, but I would also like compensation for the time I had to take off of work which was only 1 hour at $15/hour (I will send proof from my employer of my pay rate and the time I missed), and I would also like my phone repaired as I had dropped it in the parking lot as I was rushing to get my dog from the associate, the cost of this will be $150 (I will provide proof of the amount when i complete the service tomorrow, and the associate seen this happen).

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6:49 pm EDT

PetSmart chameleon

Upon visiting the PetSmart off of Culebra and 1604 in San Antonio, Texas... my husband and I were saddened to see a chameleon almost full grown in a tiny aquarium probably no bigger than 12 in by 12 in.
You would think being a store that's devoted to pets that PetSmart would take better care of their animals and know exactly what they need and how to treat them in order to provide them with the best possible life. It's also very widely known that you're not supposed to put substrate at the bottom of any chameleons cage. You are not supposed to keep them in an aquarium. The cage is supposed to be at least 18 by 36 when they're small and it's it should be twice as big as that once they're full grown whereas this chameleon a male who gets bigger than the females is in a 12 by 12 in aquarium. There is next to no air flow there is barely any light source and you can tell that he's struggling because his eyes are starting to sink in.in my opinion this is animal cruelty at its finest and PetSmart needs to do something about it before someone takes action against them. It is really disheartening to see an animal in such terrible conditions for its species. It would be nice if they would devote a little time to researching what the animals they keep need among other things instead of just focusing on selling and making money. Please do something about this.

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2:03 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

PetSmart pet hotel

My dog has stayed at Petsmart hotel since he was 10 weeksTexas & Colorado Springs. I have no idea why now for the second time my dog has come
home with a severe rash/irration on his testicles. It wasn't brought to my attention or anything. When I call back and speak to a manager it's always my dogs fault. My K9 is a healthy 6 year old German shepherd full of energy.

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Resolved

Managers are no help!! They asked for me to considering leaving him somewhere else!!!

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6:17 pm EDT

PetSmart fish

Hi I always go petsmart in belton mo 64012. everytime I go there the fish tanks are covered with algea and more dead fish are floating then live ones. when I ask when u clean ur tanks they say we working on it. a week later they still look the same. I hate afraid to get anything out. of The tanks. so I don't understand that when people complain why is nothing get done.

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1:37 pm EDT
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PetSmart employment - age discrimination

I recently applied to PetSmart and was asked in a questionnaire after the application process if I was 49 years or younger. The questionnaire included an aptitude test and then this questionnaire, which allowed me to opt out of race and gender questions but not the age-related question. I felt very uncomfortable and upset but went ahead and finished the questionnaire. I also sent an email of concern to the third party conducting the test and questionnaire, which referred me back to PetSmart to voice my complaint. I called PetSmart corporate and was told the questionnaire was for government purposes and they don't even see the questionnaire. However, the more I thought about it, the more uncomfortable I became. Though at the end of the application process there was a statement saying I could opt out of the questionnaire, that simply wasn't the case. It kept circling me back via an email through this third party, Infor Talent Science, stating that in order for PetSmart to receive the app I needed to complete the test and questionnaire. I have since filed a complaint with the Colorado Civil Rights Division and EEOC, which isn't anonymous and will probably destroy whatever chance I may have had working for PetSmart. But then again, if they do age discriminate, I wouldn't have been hired anyway. So at least I can feel good about officially lodging my complaint. If they do age discriminate, shame on them. Older folks are often much more reliable and show more wisdom in stressful situations. Age discrimination is difficult to prosecute. That's why everyone who feels they have been the target of this type of discrimination should make a complaint through official channels. We'll see what comes of it.

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About PetSmart

Petsmart is a leading pet retailer in the United States, offering a wide range of pet products and services to pet owners. The company was founded in 1986 and has since grown to become one of the largest pet retailers in the country, with over 1,650 stores across North America.

Petsmart offers a vast selection of pet products, including food, toys, bedding, grooming supplies, and more. The company carries products for a variety of pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers can shop for their pets in-store or online at petsmart.com, where they can browse through thousands of products and have them delivered right to their doorstep.

In addition to its retail offerings, Petsmart also provides a range of pet services, including grooming, training, and veterinary care. The company's grooming services include baths, haircuts, nail trims, and more, while its training services help pet owners teach their pets basic obedience and behavior modification. Petsmart also operates veterinary clinics in many of its stores, providing pet owners with access to affordable, high-quality veterinary care.

Petsmart is committed to the health and well-being of pets, and as such, the company carries a wide range of high-quality pet food brands, including its own private label brand, Authority. The company also offers a range of natural and organic pet food options, as well as prescription diets for pets with specific health needs.

Overall, Petsmart is a one-stop-shop for all things pet-related, offering a vast selection of products and services to pet owners across North America. With its commitment to pet health and well-being, Petsmart is a trusted and reliable source for pet owners looking to provide the best possible care for their furry friends.

PetSmart Customer Reviews Overview

Petsmart is a popular online retailer that specializes in pet supplies, pet food, and pet services. The website has received a large number of reviews from customers who have purchased products or used services from the company. Overall, Petsmart has received positive reviews for its wide selection of products, competitive pricing, and excellent customer service.

Many customers have praised Petsmart for its extensive selection of pet products. The website offers a wide range of items, including food, toys, grooming supplies, and more. Customers appreciate the convenience of being able to purchase everything they need for their pets in one place. Additionally, Petsmart offers a variety of brands and products that are not available at other retailers.

Another positive aspect of Petsmart is its competitive pricing. Customers have noted that the prices at Petsmart are often lower than those at other pet supply stores. The website also offers frequent sales and discounts, which further reduce the cost of pet supplies.

Petsmart has also received high marks for its customer service. Many customers have praised the company for its knowledgeable and helpful staff. Petsmart offers a variety of services, including grooming, training, and veterinary care. Customers appreciate the convenience of being able to access these services at the same location where they purchase their pet supplies.

In summary, Petsmart has received positive reviews for its wide selection of pet products, competitive pricing, and excellent customer service. Customers appreciate the convenience of being able to purchase everything they need for their pets in one place, and they value the knowledgeable and helpful staff. Overall, Petsmart is a highly recommended retailer for pet owners.
How to file a complaint about PetSmart?

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1. Log in or Create an Account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with PetSmart in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with PetSmart.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

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Follow these steps to effectively file a complaint or review about PetSmart on ComplaintsBoard.com.

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Overview of PetSmart complaint handling

PetSmart reviews first appeared on Complaints Board on Mar 21, 2007. The latest review Thanks Allot Petsmart was posted on Mar 21, 2024. The latest complaint grooming/unethical behavior was resolved on Aug 25, 2018. PetSmart has an average consumer rating of 2 stars from 3046 reviews. PetSmart has resolved 96 complaints.
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  1. PetSmart contacts

  2. PetSmart phone numbers
    +1 (888) 839-9638
    +1 (888) 839-9638
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    +1 (855) 537-0295
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    +1 (321) 309-9065
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    +1 (623) 295-3238
    +1 (623) 295-3238
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    Financial Management
    +1 (623) 587-2177
    +1 (623) 587-2177
    Click up if you have successfully reached PetSmart by calling +1 (623) 587-2177 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (623) 587-2177 phone number Click up if you have UNsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone number
    Media Contact
    +1 (888) 839-9638
    +1 (888) 839-9638
    Click up if you have successfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (888) 839-9638 phone number Click up if you have UNsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number
    More phone numbers
  3. PetSmart emails
  4. PetSmart headquarters
    19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States
  5. PetSmart social media
PetSmart Category
PetSmart is related to the Pet Stores category.

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