The Pep Boys review: New noises following replacement of major gaskets and power steering pump

My car had a slight humming noise from the hood on the passenger side, so I too it to Pepboys for service. You determined an oil leak was the problem you replaced the power steering pump, the valve cover gasket, and the intake manifold gasket. I no longer see oil on my driveway or hear the initial humming noise. I drove the car for a few minutes but had to return it immediately because there was whining noise from the power steering and a rattling noise coming from under the dashboard. Pepboys told me that this was normal and that the noises would go away. I drove the car for 4 weeks (to build mileage because I am working from home) but only the power steering whining noise went away.

Now the car makes a knocking sound when I start it, followed by the same intermittent rattle when driven over rough payment and when in Park. The mechanic went for a drive with me on May 25, 2021, and he agreed that the noises were not normal. I went there today, June 1, to pick up the car; Pepboys has had it since May 25, 2021. The knocking sound when the ignition is turned on is still audible, and the rattling sound is still there. Mechanics on the internet explain that noises mentioned above can come from replacing power steering pumps and gaskets if the parts are not installed correctly or if parts on the car that were disassembled were not reinstalled correctly. As you can see from the attached invoice, major work was done on my car requiring necessary disassembling of parts. I have been patient through out this month-long process but need to resolve this issue so I am able to use my car.

Thank you.

Jon Dunbar-Cooper