Pep Stores review: Rude abusive behaviour by staff

27/02/20 12.15pm
I went to PEP Karaglen to exchange a pair of school shoes where the souls had completely detached from the shoe.
When I showed the shoes to the teller - Yonela - she called the manager - Maria - who then proceeds to start shouting at me, telling me that I bought them in November and she won't exchange them.
I then pointed out that the shoes have a 6 month guarantee.
The manager - Maria - then says well she is not prepared to exchange the shoes and she is going to call her regional manager (fair enough). She storms into the office and quickly reappears telling me to get out of the way so people can work. A few minutes later she reappears shouting how she is going to take photos to send to her regional manager, proceeds to take the photos and disappears again.
About 30minutes later she storms out of the office again saying to the teller - Yonela - "give her her money back", never addressing me directly. I am still waiting at this stage and a minute or 2 later she shouts at me from the door to get back in the queue.
After queuing again waiting for the teller that was helping me I get to the front and the teller doesn't want to help me, she wants me to go to the other teller on duty, I stood my ground and she was forced to assist.
Neither one of them say a word to me, both of them have a really bad attitude and I don't even get given the choice to take a new pair of shoes. It was a case of take your money back and get out.
The teller then starts typing on the computer asking me questions, not in english, I might add. When I gave my details the manager is shouting about my address in her language from the office. I took this as threatening.
The treatment I received was disrespectful. The manager throwing a tantrum because she had to honour the guarantee was disgusting.
What has happened to customer service?

I am a regular customer of PEP and this treatment is very disappointing.