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Pep Stores review: Hisense Y82PRO cell phone

Werner Vermaak of ZA

Nov 27, 2025 1:29 pm EST

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I purchased the Hisense Y82PRO on 18 October 2025 (transaction 149756 Cashier: Nicole). The device cannot access mobile data when using my Capitec Bank sim card. This is clearly a service provider lock that was not disclosed at the time of purchase.
The phone has been booked in for repair twice: First service: 27 October 2025 - collected 11 November 2025
Second service: 14 November 2025 - collected 27 November 2025.
On the second occasion I was informed that the phone has a "Service provider block" Despite this admission, my request for a refund was refused.
This constitutes a latent defect in terms of the Consumer Protection Act 68 of 2008. The phone is not fit for its ordinary purpose and the defect was not disclosed at purchase. I have given you more than reasonable opportunity to repair it and you have failed.
Should you fail to refund me , I will have no option to approach the National Consumer Commission and/or the Consumer Tribunal for relief, including costs.

Claimed loss: 200km to PeP and back home(4x 25km)Not been able to use the new phone

Desired outcome: Demand a full refund please

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