peoplefinders.comunauthorized credit card charges


Don't fall for their "$10 Cash Back" offer when ordering search results. To get your $10 back, you have to buy into a membership service called "24 Protect Plus". I did, and I wish I never had. The Internet is full of complaints about this service - including complaints on this board. Most of the complaints have to do with them charging your credit card without permission. Now I'm worried that they will do the same thing to my card. When I tried to contact them to cancel everything, they said they had no record of my order!!! I wish I'd researched them before I ordered, or better yet, just used a reputable search company like


  • Ga
    Gandy M. Dec 12, 2007

    Intelius is directly in cahoots with 24 Protect Plus. You are not safe using any of the online searches except for Zabasearch, since it's free and gives you the exact same information that Intelius/PeopleFinder/etc. do. Never, ever give your CC# away to any of these companies. They are scammers, plain and simple.

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  • Cu
    Customer Service Dec 12, 2007 strives to provide the highest level of customer service possible. We are always happy to answer any of your questions regarding your purchases or our services. If you believe that you have been deceived or "scammed" by our organization, we definitely want to hear about it and reconcile the situation. Further, if you believe that you have been a victim of fraudulent activity, the Fraud Department is available to assist you.

    Please feel free to contact us at [email protected] or at 800-718-8997 if you have any questions or need further assistance.

    Thank You Support Team

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  • Ri
    Rick Tufington Dec 12, 2007

    Nice fake complaint. Note the mention of intelius at the end of the complaint. These companies will try anything.

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  • De
    Debbie Hopkins Mar 07, 2008

    I want to cancel my subscription to people finders.

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  • De
    Debbie Hopkins Mar 07, 2008

    I noticed after order and pay for the service the number that they give you is not the right number to call when want to cancel your subscription.

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  • Ma


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  • Fr
    Francis W. Meyer Jul 28, 2008

    I thought that this is where I check to find out why I have not receved an E-mail reply regarding my search. I paid $2.95 or the search.

    Please advise as to whom I should contact.

    Thank you.


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  • Am
    ampmg Nov 12, 2008

    I have used your website several times in the past but the last time I used the website not only was all the info totally outdated, but I wound up having charges on both of my listed credit cards/bank cards from its affiliates that i did not authorize. I wrote to complain after the 1st time but got no response.. now i just had to call and cancel another one and the rep stated it was authorized from your website too.
    I find this very disconcerting and misleading. I will no longer be using your services and will be forwarding my complaint to the proper channels .

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  • Fa
    Fay Martin May 10, 2009

    I used this site and ended up a member of "Valuemax", they charged me $19.95 a month for "membership" and when I called them to find our what it was, even the person on the phone did not even know what their services were. I never received one thing from them but that charge was there faithfully every month. I got them to remove two of the charges and reported them to the Attorney Generals office and the Justice Dept. and if they don't remove the rest of the charges I am going to call our local troubleshooter TV station and let them explain on National television exactly what they sell. I've never been able to find out.

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  • Di
    DismalSVCReport May 28, 2010

    I was scammed by peoplefinders. Their customer service is poor and unresponsive. They will say NO REFUNDs, look at the fine print! So what if you can't find a phone number, can't get into our system, can't retrieve any records - they don't care. Their customer service gets paid to refer you to their Terms of Use fine print. In fact, they don't care that you never we able to benefit from their service due to access issues or invalid or not-found information. Think you should get a refund - Forget it - there are NO REFUNDS. Peoplefinders Terms of Use includes: " YOU AGREE TO PAY ALL AMOUNTS DUE UPON OUR DEMAND." Disclaimer: 'WE DO NOT PROMISE THAT THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY CONTENT, SEARCH, OR LINK ON IT, OR THAT THE INFORMATION ON THE SITE IS COMPLETE OR ACCURATE'

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  • De
    Deborah A. Titus Jun 30, 2011

    Withdrew $24.95 from checking account and provided no information

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    marta Sinclair Jun 30, 2011

    the charge 3 payments for same order, no help getting info, no refund, hard to get in touch with.

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  • Pe Jun 30, 2011

    Hi, I'm sorry to see you had a bad experience with Did you receive a blank report, or did you not get the information you were looking for? Either way, please email me at [email protected] and I will do my best to help you.


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  • To
    TopRok May 23, 2012

    Nate, I am not impressed with your superficial response. I filed a BBB complaint today as a result of a VERY bad experience with a Jennifer (who claimed to be acting under a directive from Rob Miller). I received a report that did not include the person on the search list and I had to prove this before I even got an answer. Thinking I may have made a mistake, I searched and paid for the report twice. I DID manage to get a refund for the second report but had to argue to get the proper information I originally searched for. Then, Jennifer made it all fall apart by sending the ORIGINAL report after customer service and I had it all ironed out - she is a rude and condescending person! Because of her, I have NO use for!

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  • Lo
    LostCustomer100 Sep 20, 2012

    It's funny that I read this... I just dealt with 'Jennifer' also. Instead of fixing my problem she offered to cancel me and cut me off before I could even finish what I was saying. 'Jennifer' should be fired.

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