PC Richard & Son
reviews and complaints

worst experience ever! Driver never showed up, was rude and insulted me when he did pick up, mocked me and hung up on me. he lied about coming to my house, and no one being there. We had to throw out our food, and insulin. and all he did was laugh and make fun of the fact that he returned to the warehouse with my deliver...i waited a whole day for nothing!

placed the order on June 6th. still waiting for my refrigerator. Aug 19th, they came with the fridge but needed installation services. Took back the refrigerator and received new delivery appt for today. Today only the installation team shows up and saying something needs to fixed and will be extra money. But NO REFRIGERATOR! Called customer service and they are saying new delivery is for Sept 7th.

It’s been more than three weeks, my freezer and ice maker doesn’t work. PC Richard and Son scheduled me 3 times never showed up. I am looking for an exchange. I lost more than $300 on groceries. I lost money by calling out at my job just to wait for service repair to fix my fridge. Three times, Pc Richard &son scheduled me for service repair., They did not show up. I don’t want any service on my Samsung. I am looking for an exchange.

On Saturday 8/5/23 we had our new Samsung washer delivered by PC Richard's. It was supposed to be installed and the old machine picked up. When the installer looked at the wall connections he told us that they were too old and could be frozen in place. They would likely crack if he attempted to remove the old ones to replace. He told us that he would not be able to install new washer because he couldn't remove the old one. The installer told me us to call a plumber. He and his partner then departed. The only plumber we could find to immediately come on Saturday was Roto Rooter. When the plumber arrived he immediately accessed the situation and said that the old ones needed to be removed but he did not think the pipes nor the faucets were frozen. He told us that just the assessment alone was 517.00 and the labor and parts and tax it would come out to approximately 590.00. I had to approve because I had no choice. When he got back with the new fixtures he turned off the main water line and immediately removed the old fixtures. The copper pipe and threads were immaculate they looked brand new. I was livid! He told me that since the installers are not usually plumbers, they sometimes make outlandish claims. He quickly replaced the new fixtures and he installed my new washer within minutes. I helped him drag the old machine to the garage and also helped him bring the new washer in place. He turned the water back on and the washer worked beautifully with no leaks. We are very disappointed that your company sent us installers that quite frankly have no idea about plumbing. We had to dip into our savings to pay him the exorbitant amount for a 15 minute job!

Purchased a Samsing 4 door Bespoke refrigerator..I love the refrigerator , my problem is I ordered 4 charcoal glass door panels..I received 3 glass panels and a stainless steel bottom panel..Salesperson promised I would receive the bottom glass panel in a week or two..This is going on since end of May 2023. I have called many times, with no return calls..my husband went into store and was told the panel was never ordered. A manager claimed he was going to order it. Meanwhile its on my receipt.. This is over a month ago..My invoice # is [protected] Dated May 11, 2023. I paid in full for 4 glass panels...Thank you..Robert Ferguson [protected], or [protected] this is phone number we gave them. The phone number on my receipt with PC Richards doesnt exsist anymore. We WERE loyal customers for many years.

I purchased this fridge back of last year December and also warranty. I called three months ago to replace the rubber on the fridge. Which took a long time to receive. Know a month ago 6/1/23 I called PC Richard to tell them the fridge don't close. They tell me it's going to take some time it's been three weeks now and still no rubber and my food Is spoiling fast. Food is very expensive these days. I do what's going on they tell me it's in process.

My 83 year old mother purchased an AC in 2018 with 5 yr warranty. It was badly installed! Nothing was sealed and birds moved in between the wall and the AC, and the outside sleeve did not even have silicone around the sleeve!

I just found out about this when my mother tried to discourage me from purchasing my own AC from a PC Richard store nearby. I am outraged at the service provided to my 83 year old mother! This is where she has been purchasing all her appliances for years!

I called customer service on 6/30/23 and got the run around from an agent who never got back to me, and I called again today 7/7/23 and was told nothing can be done now, so tough luck! I am absolutely disgusted! After she spent upwards of $1800 I would have expected better service! Regardless of how long it's been, if this company stands by its customers and products I would have expected a better outcome! My mother is 83 and needs her AC! At her age she is not going to turn it on if she hears noises in it! I will never purchase anything at this store again, and I will make sure to tell anybody who will listen!

This company is the worst. I recently purchased a washer/dryer from them and made it very clear what I needed. I wanted a frontload machine with 110 voltage and I even had it written down on my receipt. I also requested that they haul away my old machine. However, when the PC Richard installer arrived, they brought a top load machine with 230 voltage and didn't take my old machine with them. I was extremely frustrated and had to call customer service more than 10 times before someone finally took care of my situation.

To make matters worse, they didn't have any washer/dryer machines in their warehouse. I was told that they would receive a delivery of 10 machines and that I would receive one. I waited and waited, but no delivery came. I called again and after several attempts to get customer service on the phone, I was told that there was no delivery scheduled for me because the machine was damaged. If I hadn't called, I would have waited all day for nothing.

Then they offered me a demonstration model, but they couldn't give me a delivery day or time because they had no time slots available. This has been going on for a week now. PC Richards has all my money (I paid for the first machine completely when I made the purchase) and they are neither able to provide me with a new machine nor give me my money back.

I am extremely disappointed with this company and their lack of customer service. It's frustrating to have to call multiple times just to get a response and then to be told that they can't deliver what I need. I would not recommend PC Richard & Son to anyone looking to purchase appliances.

I recently made a purchase at PC Richard & Son and I must say, the ordering process went pretty smoothly. I decided to buy a washer and the guys who came to install it did a decent job. However, there was one issue that really got me frustrated.

After they installed the washer, they removed the shipping bolts, which is the right thing to do. But instead of leaving them with me, they took them away. Now, I'm trying to install a pedestal and the first thing I need to do is to install the shipping bolts and tip the machine on its left side. Unfortunately, I don't have the bolts and I contacted PC Richard right away to ask for them.

To my surprise, they told me that no one ever needs or wants the shipping bolts. I find that hard to believe since the installation instructions for the washer explicitly say to remove the shipping bolts and save them. It's pretty clear that they recognize that consumers may need them. But PC Richard's installers made a mistake and took them away, which is frustrating.

When I contacted PC Richard about this issue, they gave me three options. First, they said I could tip the machine without worrying about damage. But the manufacturer disagrees with that. Second, they said they could install the pedestal without the bolts, but that would cost me more money. And third, they said that no one ever needs the bolts, which is simply not true.

I think PC Richard should take responsibility for their mistake and rectify it. It's not fair to stonewall customers who have a legitimate issue. I understand that mistakes happen, but it's important to own up to them and make things right.

Despite this frustrating experience, I have no problems with the washer itself so far. I guess that's a silver lining. But I hope PC Richard takes customer service more seriously in the future.

I recently bought a Panasonic FZ40 zoom camera from PC Richard & Son. However, before I even opened it, I had a change of heart and decided to exchange it for a Nikon S9100. I spoke to one of their customer service representatives, AJRichard, and explained that I didn't want to be charged any additional fees for the exchange. After a thorough discussion, I sent the camera back to them.

Once the camera was delivered to PC Richard & Son, I called to confirm that they had received it. They confirmed that they had, but unfortunately, they could only offer me an even exchange for the Nikon S9100 and an extra battery, which I had already stated that I didn't want. I was disappointed with this arrangement and expressed my dissatisfaction to the customer service representative. However, they explained that I wouldn't be charged any additional fees such as restocking, remailing, or insurance on the exchange.

Despite my attempts to negotiate a better deal, PC Richard & Son refused to cooperate and give me the camera I originally ordered and a refund of the extra charge. I felt frustrated and realized that they had my money and my returned camera. In the end, I decided to accept the new camera and the extra battery, even though I wasn't entirely happy with the situation.

Overall, I found the customer service at PC Richard & Son to be lacking. While they did receive my returned camera and offer me an exchange, they were inflexible and unwilling to work with me to find a solution that would have made me happier. Despite this experience, I'm sure I'll enjoy my new camera and the extra battery that came with it.

I gotta say, I ain't too thrilled with this company. I went in lookin' for a window AC unit, but they didn't tell me about their fancy Survey service where they come out to check out your space and recommend the right unit. They just recommended a 10,000 BTU unit from one brand and charged me $35 for a shelf they said was legally required. But turns out it wasn't even necessary 'cause my unit was already in a roll cage, which I showed 'em in a photo. And then they charged me $225 for plexiglass, sayin' the side levers that come with the unit wouldn't work in my window. But my building superintendent told me that wasn't true.

And to top it all off, the unit they sold me doesn't even cool my apartment! So I called the service number they gave me, but they said the unit was too cheap to be serviced and I needed a 12,000 BTU machine. When I called the store, the manager wouldn't let me get a word in edgewise and they refused to install a new unit without chargin' me $200, even though the warranty said delivery and installation were free.

I wouldn't recommend doin' business with these guys, ya hear?

I recently had an experience with PC Richard & Son that left me feeling frustrated and disappointed. As someone who has worked in sales before, I understand the challenges that come with the job. However, it's situations like this that harm hardworking salespeople. It's not fair to them, and it's not fair to the customers who are trying to make a purchase.

In my case, I was trying to purchase an appliance from PC Richard & Son. Unfortunately, neither I nor the employee at the condo office received the certificate of insurance needed from the delivery department. This is something that local appliance vendors have on file at the condominium office, so it's clear that the warehouse was not sending the certificate on time.

This is not the first time I've experienced dysfunction with the delivery department at PC Richard & Son. It creates a lot of wasted time and frustration for me as a customer. What's worse is that the district sales manager I spoke with had a disrespectful attitude and mouth. This is not something that any customer should have to tolerate.

It's clear that the delivery department's dysfunction and the district sales manager's attitude reflect the culture of PC Richard & Son. It's disappointing to see that this behavior is permitted and that it's difficult to speak with the executive office about these issues.

While I know that my sales manager has worked hard to accommodate me over the years, I can't continue to support a company that allows this kind of behavior. I've decided to cancel my order and request a refund of my deposit. It's important for companies to understand that their culture and behavior have a significant impact on their customers.

This review is all about the customer service experience I had with PC Richard & Son. I recently purchased a new refrigerator from them and unfortunately, upon installation, there was a faulty connection with the ice maker that caused a flood in my basement. This was a major inconvenience for me as I had a lot of items on my shelves that were damaged, including watches, clothes, and cameras.

I immediately contacted my sales person, but he was unable to assist me and directed me to customer service. After a few days, someone was sent out to fix the issue, but I was left collecting water in buckets in the meantime. Despite my repeated attempts to address the damages caused by the flood, no one responded to my concerns.

I called back and was informed that the claim had been closed because the problem had been fixed. However, after a lengthy conversation, they agreed to reopen the claim as the damage caused by the flood had not been addressed. I was told that someone would contact me within 72 hours to handle the situation.

Unfortunately, it has now been three months and nothing has been done to address the damage in my basement. Every time I call, I am told that the claim has been closed and needs to be reopened. This has been a very frustrating and disappointing experience for me, and I would not recommend purchasing anything from PC Richard & Son.

I am concerned that if I had not paid the bill for my fridge, I would have been treated even worse. There are plenty of other stores where prices are comparable, so I would advise others to shop elsewhere. It is important to note that the lack of response from customer service has left my basement in disarray, and I am hesitant to remove anything until an adjuster has assessed the damages.

Overall, my experience with PC Richard & Son has been very disappointing, and I would not recommend them to anyone.

I recently had an experience with P.C. Richard & Son that left me feeling frustrated and disappointed. I ordered a refrigerator from their website on March 13th, 2022, and as of April 13th, 2022, I still had not received it. After waiting for a month, I decided to call customer service to inquire about the status of my order. To my surprise, they informed me that the refrigerator I had ordered was out of stock and offered to swap it out for a different model that they had in stock.

I agreed to the swap and was given a new delivery date of Saturday, April 16th, 2022. However, when the delivery men arrived, they immediately informed me that the refrigerator would not fit through my door, even if they took the doors off. They spoke to each other in Spanish, which I didn't understand, and measured the door to confirm their suspicions. I was confused because the refrigerator I had ordered was only slightly larger than the one I currently had in my home.

When I asked them to bring the refrigerator upstairs, they refused and told me that they couldn't do it. They were rude and had an attitude, which made me feel uncomfortable. They didn't want to take the doors off the refrigerator, which would have made it easier to bring it into my home. Instead, they got back into their truck and drove off, leaving me with no refrigerator and a feeling of frustration.

I decided to order the same Whirlpool refrigerator from Lowe's, and to my surprise, I received it two days after I ordered it. The delivery men from Lowe's were professional and courteous. They brought the refrigerator upstairs, took the doors off, and brought it into my home. They even set it up and took the old one out.

Overall, my experience with P.C. Richard & Son was disappointing. The customer service was lacking, and the delivery men were rude and unprofessional. I would not recommend ordering from them, and I will be taking my business elsewhere in the future.

In November of last year, I made the decision to purchase a brand new Whirlpool refrigerator from PC Richard & Son. I opted for the 8 year extended warranty, hoping to avoid any issues down the line. I had previously experienced a lemon with an LG refrigerator that only lasted 4 years, so I wanted to make sure I was making a wise investment.

Unfortunately, on December 3rd, I noticed that my new refrigerator was not making any ice. I immediately called PC Richard & Son to report the issue. The representative I spoke with assured me that their warranty would cover any necessary repairs, and that if they were unable to fix the issue on the second or third attempt, they would replace the refrigerator entirely.

Over the next several months, PC Richard & Son sent technicians to my home on five separate occasions to try and fix the issue. Unfortunately, none of their attempts were successful. I lost time from work waiting for these technicians to arrive, and I was growing increasingly frustrated with the situation.

Finally, on June 24th of this year, I reached my breaking point. I asked PC Richard & Son to replace the faulty refrigerator, but they refused. They insisted on continuing to service the appliance, even though it had already been unsuccessfully repaired five times. I refused to accept this solution, and asked for a replacement or a refund. Once again, PC Richard & Son refused to comply with my request.

As a result of this experience, I have lost faith in PC Richard & Son as a reliable retailer. Despite their claims of standing by customer satisfaction, they have failed to honor their warranty and provide me with a working appliance. I spent over $4,000 on this refrigerator, and I believe that I am more than qualified to receive a replacement or a refund.

If you are considering purchasing appliances from PC Richard & Son, I urge you to think twice. While their warranties may seem appealing, they do not always stand by their promises. Save yourself the frustration and go somewhere else to buy your appliances.

I gotta say, I'm not too happy with PC Richard & Son. I mean, I wouldn't even give them a star if I had the option. Let me tell you why.

So, I got this dishwasher from them about a year and ten months ago. And recently, I noticed it was leaking when it was just sitting there, not even being used. I didn't think it could be the dishwasher's fault since it was practically brand new. So, I called in a professional plumber to take a look at the plumbing. And guess what? The water inlet on the dishwasher was cross-threaded, which was caused by improper installation when PC Richard & Son installed it. Can you believe that? I was so angry at their sloppy work.

So, I called up their customer service, but let me tell you, it was a nightmare. The phone call went on for two whole weeks, and every time I called, I got hung up on. Finally, when I did get through, the representatives argued that it was past the 12-month guarantee time, so they wouldn't be responsible for it. But I think they're wrong. I mean, they should be responsible for the damage caused by their improper installation. It's only fair, right? A company should be accountable for their careless work so they can learn from it and do better in the future.

But here's the worst part. When I asked to speak to their supervisor, I was met with the most evil person I've ever talked to. He answered the phone with gritted teeth and a tone of a bloodless terrorist. He said, "No body will change the company's decision! I will not dooooo it!" I mean, can you believe that? A supervisor in a company should not be that anxious and rude to their customers. It makes me think that they're going bankrupt soon or something.

Overall, I'm really disappointed with PC Richard & Son. Their sloppy installation caused damage to my dishwasher, and they refuse to take responsibility for it. And their supervisor was just plain rude. I wouldn't recommend them to anyone.

P. C. Richards really pushed me into buying a Samsung Washer Dryer from them. They advised me that it would be best if I had it installed by their "Authorized" service personnel since the units were being stacked and gas was involved. They warned me that I might void the warranty if I didn't. I thought it was fine, and it turned out that the cost worked out well with the extended service contract. However, less than 6 months later, the washer developed a drainage clog. I performed all the recommended troubleshooting, but it turned out to be a real clog. I called PC Rich, but they couldn't help me yet. They advised me to call Samsung directly. Samsung was very nice, but they were overly fake nice. They advised me that I, as the consumer, must unstack the unit (which involves disconnecting the gas) and have the unit in an open, "serviceable" condition. Yeah, right! And I will serve cookies and milk, and the service person can take a nap after. This somehow does not void the warranty. Go figure!

There are two takeaways from this experience. First, P. C. Richards really does not care about the consumer. They only want your money. It's all about sales and nothing more. Don't kid yourselves. Second, Samsung appliances are junk, and their service is worse. Stay away from the junk! I am so sorry I ever got involved with this Samsung (damn - dung) product. I am seriously considering putting it to the curb and taking the $1900.00 loss. No joke! I am absolutely disappointed in both companies. I give one star because no stars is not a choice.

Staceyfrancis

May 26, 2023, 4:43 AM EDT

I have a dishwasher by Samsung which I bought from PC Richard in Francis Lewis BLVD Order: [protected]-001, that is four months old and is not working. I called as I have a warranty and they came out and said they need to order a part. A month later and many many calls I just keep being told they are waiting for that one part. I have not had a dishwasher in over a month and I paid a lot of money and want it fixed in a timely manner. I even called the store where I bought my appliances from, spoke to Manager Ali and explained the problem he stated he would call and the manager will call me back. I heard no response, no call, no follow-up as of now. I feel I am getting the run around and it is very unfair after paying for a warranty. I do not want a repair as I have waited almost a month now. I want an exchange with a new unit, not a repair. I look forward to your attention and assistance in this matter of urgency. Aid service hasn't called me till today. As per email from Sharon Healey the support team they said " Per Aid service part is due in by Friday" nothing has been resolved. Please help.

Thank You

Sweety Jacob

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