PC Richard & Son review: Delivery charge issue

Let me start by stating that I have always been a faithful PC Richard and Son customer. I have bought many appliances from them in the past. I have never had any issues with them at all. Always satisfied and pleased with every transaction.

on 04/06/24, I entered the store and met with Emilio, a salesperson, and inquired about purchasing a refrigerator. Shortly after, I did purchase a refrigerator for $654.94. I met with John, the manager who was nice enough to give me a $50.00 discount. Delivery was to be Saturday, AM 04/13. It was understood that the item was to be delivered utilizing the back door of the house and placed in the kitchen where the back door led into. The old refrigerator was to be left at the house. I did not purchase Haul_Away service for $50.00. The delivery person arrived Saturday AM 04/13. I was not present however the tenant was. The delivery person informed the tenant that he was to leave the refrigerator at the front or rear of the house only. Tenant contacted me and informed me what the delivery person stated. I asked to speak to the delivery person. Tenant stated that the delivery person does not want to speak to me. I informed the tenant that the appliance was to be placed in the kitchen through the back door. The delivery person shook down the tenant for 50 dollars to place the appliance in the kitchen. He stated to the tenant for the 50,00 charge, he will place the appliance in the kitchen and take the old appliance with him. At this point, I instructed the tenant to pay the delivery person 50 dollars and get a receipt and his name. The tenant did as instructed however, the delivery person would not provide a receipt nor his name. Later that day, I returned to the store and met with Emilio. I explained the situation. Emilio was quite surprised to hear what had happened. He called for Mike, the manager on duty and explained to him. Mike stated that he will inform John, the manager, of the situation, since John was involved with the initial sale. I asked Mike if he had ever heard of an issue as this. Mike replied that this happens more than you would think since PC Richards uses and outside contractor to delivery their products. Mike entered notes into the computer. Mike stated that 50 dollars will be refunded to me with additional compensation and that John will contact me. Mike was very apologetic. Several days went by and no contact by John .

I visited the store on 04/18 and again on 04/27 for and update. Saw Emilio. Emilio spoke to John. Emilio informed me that John put in a claim and that I will be contacted. As of today, I have yet to hear from John or anyone from PC RIichard. Needless to say, I am quite disappointed and upset.

I just want to be compensated for the 50 dollars wrongfully charged for the Haul away fee.

Dennis