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1.9 393 Reviews

PayPal Complaints Summary

87 Resolved
276 Unresolved
Our verdict: When using services from PayPal with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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PayPal reviews & complaints 393

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C
11:25 pm EDT

PayPal Stolen funds by Paypal

Paypal supports the theft of monies from one member to the next. They openly state they know this but they do nothing. They can't be trusted to handle your monies. Stay away at all costs. Paypal is nothing more than organized money thieves. Tried to talk to Paypal but such is absolutely impossible. They are unless and incompetent.

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12:21 am EDT

PayPal Poor customer service

Dispute of Online Sales Credit shortage of SGD342.55 due to Overseas Fraud sales transaction
w/Proof of documents lodged with Singapore Police and sales invoices and emails communications
Case ID: PP-D-74486864
Case ID: PP-D-74487296
Case ID: PP-D-74491238

Despite numerous emails, we have sent to Paypal since 10July, till now we have yet to receive any reply from Paypal on the outstanding SGD342.55 to be returned to us

As stated on the police report an overseas customer Mr. Jonathan Whitman has lodged a refund of 8 Bausch & Lomb Magnifiers claiming that all goods were damaged without providing any photos as proof
In order to initiate a refund or exchange we request customer to ship back the damaged goods but on 16July we only received 2 magnifier glass and 20 pieces of tiles.

Please email us at retail@durasafe.com.sg

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2:57 am EDT
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PayPal Account locked

Back in March of 2020 PayPal locked my account and I can't get them to tell me why. I think it had to do with 2 returns that I made on Mercari and I think E-bay because the Items were broken during the mailing process. I've tried to get a hold of them thru e-mails and phone calls. I can't get them to answer the phone and I keep getting form letter e-mails saying to go to the Resolve Center. When I go to the Resolve Center there is no resolve button to resolve anything, it just says I broke the terms of agreement. When I tried to close the account it says that I have to wait 180 days. So now it's been more then 180 days and it still won't let me close my account. I e-mailed them to fix it or close my account. The e-mails just tell me to go to the Resolve Center. Any help in closing my account would be appreciated. I give up.

Thanks,
Curtis B. Carl

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3:16 am EDT

PayPal Refund from busuu

I opened dispute in PayPal regarding Busuu (charged me €70 Euros for something I dont use, I don't have access to and I cancelled my subscription BEFORE They took money for next period) and They said That is still my fault. Helping scammers like Busuu should be forbidden, I find it unfair That They do not want to help with my refund. I did appeal to their decision so waiting for the results now

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2:38 am EDT

PayPal Continue the notices.. Still nothing is showing on my card..

Sends me notifications of funds being uploaded onto my axcount.. Not is upload3d... Ive called them and tried many times to figure out the problem. But nothing nor anyone will help me solve the problem... I need my money..
Today.. My electruc is due.. I want my reimvurresed for the money that was wrongfully removed from my account also..
Please help..

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12:57 pm EDT

PayPal Customer service

On 5/20/20, I placed an order using PayPal as the method of payment ... for no reason other than the cash-back incentive for so doing offered by one of my credit card companies, The merchandise I ordered was to be delivered by 7/30/20.. When I had not received any status updates, much less the merchandise, by 8/5/20, I checked the status of the order, using the merchant-provided order number on the merchant's website. There was no record of my order. I immediately contacted my credit card company and disputed the charge for non-delivery. The credit card company promptly granted a temporary credit for the purchase amount pending completion of its investigation, . That is when my Paypal nightmare started, I received a notification from PayPal that my PayPal account had been "limited-" The reason provided was a "fraudulent" charge to my PayPal-linked credit card. PayPal then required me to submit photo verification of my identity and a current credit card statement, which I did ... not once, not twice, but three times ... before the "limitation" was finally allegedly lifted, except that it was not, Soon I received notification from Netflix that I needed to change my payment method because my current monthly automatic payment had been declined. You guessed it: The payment method was PayPal. I then exchanged e-mails with PayPal for several days, trying to explain that there was absolutely no ... zero, nada, .. reason for blocking my PayPal-linked credit card, because it had not been compromised. Rather, I had merely disputed a PayPal charge to that credit card because I had not received the merchandise I ordered. The incident with Netflix caused me personal embarrassment, and the inability to use my PayPal-linked credit card was not only an inconvenience, but an infuriating example of how PayPal's computerized "system" rules the way PayPal does business and that its so-called "customer service" agents are too incompetent and inattentive to understand the difference between a "compromised" credit card account and the "dispute" of a purchase for non-delivery, nor that they care enough to solve the problem. I was still exchanging e-mails about this incident as late as yesterday. And guess what, the response I received was "Good news! I have lifted the limitation on your account and you may now use all PayPal services, " or words to that effect. Well, the limitation had been lifted two days ago, following the above sequence of events. But the contribution of this last PayPal "customer service" agent says it all ... she hadn't even bothered to review the record. . .

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M
6:19 pm EDT

PayPal Enable crocks

Paypal has been enabling a theif in china from stealing people money despite numerous complaints. Dating back from march and still ongoing despite so many reports. Paypal must be making money from this crock. Don't use paypal, nothing but a bunch of thieves.
https://www.paypal-community.com/t5/Disputes-and-Limitations/Ordered-items-at-FRAUD-SCAM-WEBSITE-canvasn-club-NEED-HELP-or/m-p/2292166#M162480

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11:55 am EDT
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PayPal Customer service

For the pass 30 days I have been calling and emasiling Paypal about some disputes I filed and get nothing except look in the message center which tells you nothing I had 346.00 of unauthorized chargess to my account which was reported to Paypal and i keep getting the same emails saying they where authorized . How can they be authorized if I or no one in my family authorized them. I requested documentation showing were this dussion can from. Irequested a phone call on this matter sereval times and got no response. Again I have called corp headquaters and the paypal number I have and I get nothing. I even called the credit card company and complianted. I dont think I am asking to much for sone to call me.

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4:57 pm EDT
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PayPal Identity theft by Indian employees in India

The company that Synchrony Bank /PayPal hire in India stole my identity and opened an email address in my name and used my identity to withdraw 6 times on a credit card that they created and opened for themselves. They withdrew $15.66 over 6 transactions. Then Atlantic Recovery in New York called me and asked me for re payment. A chain of thieves. We have a complaint with the Attorney General of New York.

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10:39 am EDT
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PayPal Fraud with transaction

I purchased a coffee maker for my dad via a website - https://dreamwarehouse.co/ - using a PayPal credit card transaction. No PayPal login was required, which was how I wanted it since my father has no PayPal account. I immediately became suspicious when the transaction showed as a person - Byran Thomas. Next, PayPal updated the transaction with a tracking number that was incorrect. The tracking number was associated with a completely different transaction (Amazon purchase). I immediately contacted PayPal and have been sent into a customer service loop that has taken over 12 hours.

The transaction is:

paypal Transaction ID: 2U0187230M419080W
Details about your shipment
Dear Donald Rothschild,

BYRON THOMAS added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper USPS
Tracking number 9374889693090464019441
Shipping status Shipped

If you have questions about the shipment, please contact [protected]@gmail.com

Seller
BYRON THOMAS
[protected]@gmail.com

5257 County Road 42
Johnstown, CO
80534
United States

Description Unit price Qty Amount
Item Name: Cindy Eldenburg Order
Item#
$49.95 USD 1 $49.95 USD
Subtotal $49.95 USD
Shipping and handling $0.00 USD
Insurance $0.00 USD
Tax $0.00 USD
Total $57.44 USD
Payment $57.44 USD

Custom: LMTAD7A159434815990611

Sincerely,
PayPal

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Update by celden
Jul 11, 2020 10:34 am EDT

I was scammed by a business on the web with payments through paypal. I tried to file a dispute or complaint, but paypal is no longer providing customer service phone reps and their chat reps keep simply logging off when the dispute cannot be completed via their webpage,
The transaction was done with https://dreamwarehouse.co . Soon after the transaction was complete, paypal sent me an update with shipping information. The shipping information was the first sign it was a scam, as the tracking number was for a purchase someone in my household did the previous week. I immediately tried to contact the payee and found all contact information was false. I contacted paypal via their chat and keep getting sent in circles for days with no real help filing a complaint or diapute.

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11:10 am EDT

PayPal No customer service

I contacted them on May 20 about a charge on my account of $57.46 that I did not recognize. They came back and aid, "After reviewing your case, we found that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection. "

That was because the company at which I have already filed a complaint against was using a different name.

Because Pay Pal denied it - I am unable to reopen the case to file, a complaint with them, that I have not received my merchandise. I have till Nov.

I want a refund. Pay Pal doesn't respond. I've written several emails.

Help!

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10:29 pm EDT

PayPal denied access to funds

Paypal will not allow me to close my account or release my money.  Suddenly yesterday my Paypal card started getting declined.  Customer service offered no explanation.  I tried to close my account, get a check for the balance, to no avail.  I've had these problems from this company before.  However, I've never had these sort of problems with Venmo, Greendot, CashApp, etc.  A lot of my African-American friends & associates have had this same problem. Paypal is a deceitful, fraudulent company that preys on people--especially those of color--& steals their money with no plausible explanation, violates its own User Agreements, & generally needs to go along with the other dinosaurs. Call the San Jose District Attorney. I'm going to report this company for theft by deception, & I encourage you to do the same.  If you have been robbed by Paypal, if they have caused you to be charged late fees by unlawfully holding your money for any reason, we will file a class action suit to get reparations for the hundreds of thousands of dollars that Paypal has stolen with its shifty practices.  Go to Venmo.  Go to CashApp.  You will have NONE of the problems you have with Paypal.

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Update by errrk
Jun 23, 2020 10:30 pm EDT

Paypal will not allow me to close my account or release my money.  Suddenly yesterday my Paypal card started getting declined.  Customer service offered no explanation.  I tried to close my account, get a check for the balance, to no avail.  I've had these problems from this company before.  However, I've NEVER had these sort of problems with Venmo, Greendot, CashApp, etc.  A lot of my African-American friends & associates have had this same problem. Paypal is a deceitful, fraudulent company that preys on people--especially those of color--& steals their money with no plausible explanation, violates its own User Agreements, & generally needs to go along with the other dinosaurs. Call the San Jose District Attorney. I'm going to report this company for theft by deception, & I encourage you to do the same.  If you have been robbed by Paypal, if they have caused you to be charged late fees by unlawfully holding your money for any reason, we will file a class action suit to get reparations for the hundreds of thousands of dollars that Paypal has stolen with its shifty practices.  Go to Venmo.  Go to CashApp.  You will have NONE of the problems you have with Paypal.

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11:16 am EDT

PayPal Fraud

In march I ordered clorox wipes thru paypal I never received them I spoke to someone in march and ask was that a legit company she said yes ig not I could get my money back I got when I first called my information and card was on file now its not they lock me out my account so they could change and delete my information well I beat them to it already made sereral copies of it the said I ordered shoes which is alie also have that audio when I spoke to paypal and I called ups they ask for the tracking number my name and me address told me it was delivered 3/25/2020 to a lady name irene with a different address my name not irene and she said its not they fault and do a claim with paypal which I did they denied it and my call was intercept when I first called ups meaning they listening to my conversation which is illegal. She sounded like she was from india saying she couldn't hear me I told her she was doing that she hung up I also have my credit card state wont never order again from paypal ment and put fraud alert on my card

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11:42 am EDT

PayPal Never received the items purchased

On march 19, 2020 I paid $229.89 for nine led solar torch lamps (patio). Several weeks later I received one. When I contacted the merchant they said the others were on their way. So I waited 2-3 more weeks and contacted them again. I also contacted pay pal and opened a dispute but was told by pay pal to keep contacting the merchant - which I did. Each time the merchant told me they were on their way. Finally in late may I began repetitively reaching out to pay pal for help. On may 29 pay pal told me the time to elevate this dispute to a claim had expired and I was out of luck. They claimed they had sent 5 emails to me telling me I needed to elevate this to a claim - I did not receive any such emails from them. They refused to allow me to reopen the case and told me good luck basically. I have been a heavy user of pay pal and have always been in good standing with them! This was a slap in the face!

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5:37 am EDT

PayPal Dronex pro & warranty

Ordered on Jan 8 2020 for a total of $224 paid through PayPal all I have received is a tracking number for a package that goes nowhere. Payfoul has been no help except to zestads criminal conspiracy. I filed a dispute with my credit card Then received the "tracking number" so I foolishly released the funds on February 14. As of 4/29/20 still no drones. I am filing another dispute for product not received and I hope my credit card company is able to help. 4/29/20

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12:21 pm EDT

PayPal Fraudulent charges

Pay pal allowed this fraudulent site to charge people and do nothing about it... No refund... No stopping the site... Nothing!
The site was dewalttwos.com... No response, no legal email site, no explanation... No nothing! Site just randomly clicks over to a $96.65 charge!.. For nothing!... And pay pal has known about this for over a year! They knowingly allowed this site to continue its fraudulent charges... Many people had reported this site and pay pal did nothing!

Do not trust or use pay pal with your credit information!

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1:50 pm EST
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PayPal Unethical behavior

Paypal is letting fly by night fraudulent companies open up accounts and rip off the consumers with out verifying if they are legitimate and the not backing up the consumer or getting there money back as well as when you try to escalate it to managers they just hang up on you they are not a stable or ethical company to deal with and will never get my money again.

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11:32 am EST

PayPal service

get the impression paypal does not want to got involved in a dispute with seller, nor do thay want to review my complant, not good p.r. you back the seller in your ads on facebook, but now you want me to do all the leg work so you are not bothered. i would like this resolved seller email address doesw not go through, says sorry not able to complete your request at this time. same thing everytime i tried to contact them, fear this was a scam.

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6:10 pm EST
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PayPal yunyangquou-shoptimized

January 17, 2020 there was a charge on my bank account for $103.08 for 4 pc wicker outdoor patio. I never received the said merchandise. I have never use paypal services but this is what was charged on my account. Totally this is a FRAUD!
Receipt#[protected] Invoice# c12181169209425.1
Request a refund.
When you go on their website its totally blank!

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5:56 pm EST
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PayPal ring for 131.25 I paid for on paypal

I ordered a ring from italo jewlery on line in november.. It took weeks to receive this item which I did on 12-24-19 I contacted the company for directions on returning this item on 12-26-19 since it was very uncomfortable on my finger and scraped the pinky finger and made it very red and tender... I got the box to find out how to return it and the writing all over the box was in chinese with no return instructions.! I called them and no answer for days so I sent a email and was instructed how to mail it back I mailed the box back on 01-03-2020 priority mail at the sunny hills post office in fullerton ca.. It cost $8.50 approximately to mail it back to italo and postal clerk said they would get it the next day I looked to see if I had been refunded back to my paypal account for the amount of $111.35 they keep 20.00 for custome sizes over a week later and no credit appeared on the website. I can't find my receipt with the tracking number and I contacted the po to try to find the duplicate receipt... They are working on it but to date they have not contacted me I don'tt understand how this works... Any return I have made with hsn, qvc, ebay or amazon... They get the package back and refund without any calls to them... This place no so! They want me to jump hoops for them and it is totally wrong... Where do they put all the packages in a big bin and you have to call them and provide a tracking number to get your refund? They will not refund you unless you call them and provide a tracking number... What if you don't call they just never credit you back they said I have tried for weeks to communicate with them and no way has this happened... The post office was contacted again today and they are looking for a tracking number for me this company is a total rip-off... But I still should receive my 111.35 credit back

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PayPal Customer Reviews Overview

PayPal is a popular online payment system that has been around since 1998. It is a secure and convenient way to send and receive money online. The platform has received numerous positive reviews from users who appreciate its ease of use, security, and reliability.

One of the most significant advantages of PayPal is its security features. The platform uses advanced encryption technology to protect users' financial information, making it virtually impossible for hackers to access it. Additionally, PayPal offers fraud protection to its users, which means that if there is any unauthorized activity on your account, you will be reimbursed for any losses.

Another positive aspect of PayPal is its ease of use. Setting up an account is straightforward, and the platform is user-friendly, making it easy to navigate. Sending and receiving money is also simple, and transactions are processed quickly.

PayPal is also widely accepted by merchants, making it a convenient payment option for online shopping. Many online retailers offer PayPal as a payment option, which means that you can use your PayPal account to make purchases without having to enter your credit card information.

Overall, PayPal is a reliable and secure online payment system that has received numerous positive reviews from users. Its security features, ease of use, and widespread acceptance make it a popular choice for online transactions.

PayPal In-depth Review

User Experience:

PayPal's website design and navigation are user-friendly, making it easy to find the necessary information and access account features. The account registration process is straightforward, requiring only basic personal information. Sending and receiving payments is a breeze, with a simple and intuitive interface. The mobile app provides convenient functionality, allowing users to manage their accounts on the go.

Security and Privacy:

PayPal takes account security seriously, implementing measures such as two-factor authentication and encryption to protect user information. Their fraud protection system helps detect and prevent unauthorized transactions. The privacy policy ensures that user data is handled responsibly and protected from misuse.

Payment Options:

PayPal accepts various payment methods, including credit and debit cards, bank transfers, and PayPal balance. They also offer international payment support, allowing users to send and receive payments globally. Currency conversion rates and fees are transparently displayed, ensuring users are aware of any additional costs.

Customer Support:

PayPal provides reliable customer support, with availability and responsiveness across multiple channels. Users can reach out for assistance via phone, email, or live chat. Issues and disputes are handled efficiently, with a focus on resolving them in a fair and satisfactory manner.

Fees and Pricing:

Transaction fees for sending and receiving payments are reasonable and competitive. Currency conversion fees are clearly stated, enabling users to make informed decisions. Additional service charges, if applicable, are disclosed upfront to avoid any surprises.

Integration and Compatibility:

PayPal seamlessly integrates with various e-commerce platforms and websites, making it convenient for businesses to accept payments. It is compatible with different operating systems and devices, ensuring a smooth user experience across platforms.

Business Tools and Features:

PayPal offers a range of business tools and features, including invoicing and billing services, subscription and recurring payments, and reporting and analytics. These tools help businesses streamline their operations and manage their finances effectively.

Global Reach:

PayPal is available in numerous countries, allowing users worldwide to access its services. Multilingual support ensures that language barriers are not a hindrance. Cross-border transactions are supported, facilitating international commerce.

Reputation and Trustworthiness:

With a solid company history and background, PayPal has established itself as a trusted and reliable payment service provider. User reviews and ratings reflect positive experiences, further enhancing its reputation. Partnerships and associations with reputable organizations add to its credibility.

Additional Services:

In addition to its core services, PayPal offers additional services such as PayPal Credit and financing options, making it convenient for users to make purchases. Money transfer services enable users to send funds to friends and family. PayPal also supports charitable donations and fundraising efforts, contributing to social causes.

Limitations and Drawbacks:

PayPal has certain limitations and drawbacks, including transaction limits and restrictions, which may affect high-volume users. Account freezing or suspension policies are in place to ensure security but may cause inconvenience in certain situations. Potential delays in withdrawals or transfers can occur, although they are generally resolved promptly.

Overall Satisfaction and Recommendation:

Overall, PayPal provides a positive user experience with its user-friendly interface, robust security measures, and wide range of features. I would highly recommend PayPal to others for its reliability and convenience. However, there is always room for improvement, such as faster resolution of disputes and more flexibility in account restrictions.

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PayPal contacts

Phone numbers

1800 948 510 1800 073 263 More phone numbers

Website

www.paypal.com

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