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Fidelity Brokerage Services Customer Service

2
Complaints105
Pending0
Resolved2

Fidelity Brokerage Services LLC

900 Salem Street
Smithfield
Rhode Island
United States - 02917

Customer Support Phone Numbers

800 5446 6666(International) 4 1
1803 1532 0623(Indonesia) 1 0
1800 911 0010(Colombia) 1 0
1800 288 2872(Mexico) 1 0
+1 800 343 3548(Customer Service) 1 19
+1 800 835 5097(NetBenefits) 1 0
+1 800 544 5555(Fidelity Automated Service Telephone) 1 0
+1 800 544 2976(International Trading) 1 0
+1 800 544 3455(Managed Accounts) 1 0
+1 800 323 5353(Fidelity Visa Gold Check Card) 1 0
+1 888 551 5144(Fidelity Rewards Visa Signature Credit Card) 1 0
+1 888 377 0323(Fidelity HSA Debit Card) 1 0
+1 800 952 4438(Existing Fidelity Charitable Accounts) 1 0
+1 800 262 3518(New Fidelity Charitable Accounts) 1 0
+1 800 634 9361(Existing Annuities) 1 0
+1 800 345 1388(New Annuities) 1 0
+1 800 544 6666(Canada) 1 0
+43 800 200 288(Austria) 1 0
+32 80 013 236(Belgium) 1 0
+358 800 115 6409(Finland) 1 0
+7 495 363 2400(Russia) 1 0
+34 900 931 175(Spain) 1 0
+46 20 793 824(Sweden) 1 0
+852 800 961 111(Hong Kong) 1 0
+54 800 222 1288(Argentina) 1 0
+55 800 888 8288(Brazil) 1 1
+56 800 225 288(Chile) 1 0
Plus

Fidelity Brokerage Services Complaints & Reviews

Fidelity Brokerage Services / fraud/scam

Da
Sep 21, 2019

Beginning mon., sept. 16, 2019, I began addressing mandatory distributions for myself & partner with several investment firms. Anticipating smooth transactions, I did not keep records. When I spoke with fidelity, I was told that I needed to have my bank accounts set up for on line...

Fidelity Brokerage Services / caveat emptor

De
Aug 28, 2019

Purchased a penny stock on HPMM Monday. It dropped and I sold some and then tried to repurchase and it was declared a Caveat Emptor so was unable. So I lost $ 1300 with no way to recover it. That is wrong. It should at least be open to the original share amount. If it was so risky why wa...

Fidelity Brokerage Services / inheritance services

Jj
Jul 17, 2019

Worse than the government (GAO, Federal Retiree Services). Trying to call them only leads to half an hour on the phone with no response. When I filled out death notification, there was only a phone call one week later. Because I was in a work meeting, I could not answer. And a "Steven...

Fidelity Brokerage Services / retrieval of funds following sale of company and funds held by foreign government

Ba
May 27, 2019

Can you please help me! Around approximately 2nd quarter 2018 Intel corp (INTC) purchased a company called Mobileye (MBBYF) that I owned stock in. The stock was purchased through the broker Fidelity Investments Company under my account X83680564. During the acquisition process I elected...

Fidelity Brokerage Services / inherited 401k

Su
May 20, 2019

I was told to open a 401k DBA which is an inherited 401k account. This was done by a representative on line. A check would be sent to me as the beneficiary. I was then to forward it to another Fidelity office. Several weeks later it was sent back to me with no explanation. After hours on...

Fidelity Investments / complaint against ceo abigail johnson

Ma
May 18, 2019

Fidelity InvestmentsThe company is refusing to shut down targeting operations that has ruined my career, social life and health over the last 20 years. This is what I shared in LinkedIn and Facebook today: Fidelity Investments & CEO Abigail Johnson are holding me hostage! Crime - Continuing targeting operations that...

Fidelity Investments / complaint against a former employer

Ma
May 12, 2019

Fidelity Investments used several businesses in Columbus, OH area (between 2007 and 2015) to target me. The company I worked (JPMorgan Chase) for 2 years was told not to honor its commitment to pay me the right bonuses. Fidelity Investments paid serious bribes to people in the following...

Fidelity Investments / complaint against a former employer

Ma
May 07, 2019

New technology developed at Fidelity Investments has made remote targeting very potent. The company has targeted me since 1999 . The company has used electronic implants and nerve agents(since 2010) on an individual's body to make cell phone targeting possible. The app driven technology...

Fidelity Brokerage Services / 401k rollover to ira - funds hostage for weeks

De
May 06, 2019

$290k of employer Fidelity 401k funds have been and still are ‘in process' hell limbo being rolled over to Fidelity IRA for nearly a month after repeated [censored] ups by Fidelity. I am now in legal jeopardy not being able to close on a real estate purchase these funds are slated for. I...

Fidelity Brokerage Services / dead mothers stolen retirement account

Pa
Mar 15, 2019

I am the PR for my mom's estate. She died in 2008, in the midst of her death my brother never received his beneficiary payout from Fidelity. It took abt 6 months of constant fighting and a mountain of paperwork for me to get my settlement. Well, in January of this year while speaking to my...

Fidelity Investments / targeting and abuse of ex-employee

Ma
Feb 19, 2019

I am working with one of my former employers, Fidelity Investments, based in Boston, MA, on a settlement related to 20 years (since 1999) of targeting that has led to significant damage to my career and personal life. After nearly 16 years, in Dec 2014, the company took responsibility for...

Fidelity Brokerage Services / potential security and compliance risk.

Da
Feb 13, 2019

Dear Fidelity team, I called the support this morning as my account seemed to be compromised and a stock "sales" request was executed without my knowledge and permission. Based on my perception of Fidelity, I would have expected a great customer service. What I received was a very disappointing...

Fidelity Brokerage Services / bank accounts

Jan 07, 2019

Fidelity Brokerage ServicesSo I opened an account with Fidelity. I deposited a check through mobile deposit. The next day my account was froze. I was told I need a letter with a signature to be able to unfreeze my account. I got the letter submitted it and then they said that they needed more documentation something...

Fidelity Brokerage Services / canceled accounts

So
Dec 25, 2018

I sold my Tahoe to a women who paid me with a Fidelity check. I opened an Account and did a digital deposit. I called multiple times to make sure my account was in order and they assured me everything was legit. Days later I was blocked from my account, after hours on the phone I managed...

Fidelity Brokerage Services / savings plan

Ch
Dec 12, 2018

Every representative I speak with at Fidelity provides in accurate information and because of their negligence and incompetence I will now be evicted from my home. I will never work with fidelity and hope that no one has to go through what I will have to go through. This company is very...

Fidelity Brokerage Services / can't withdraw from my own account

My
Oct 22, 2018

My doctor says I need a simple surgery to fix a problem with my toes, otherwise I could get an infection and therefore lose my toe, my foot, or my leg. I don't have the money for this surgery and my insurance says they wont cover it unless I pay $1, 000 up front plus 20% of the bill. I don't...

Fidelity Brokerage Services / rude customer service

Do
Oct 10, 2018

I had a complaint about how rude this Mexican Female call taker was. This idiot so called supervisor Tony got on the line, he was also rude with me and started arguing with me on how rude I am. I was trying to do a trade before 4:00pm and wanted me to lose out on today's trade, and hung up...

Fidelity Brokerage Services / no notification! locked account!!

Ja
Oct 02, 2018

To anyone considering investing with Fidelity, BEWARE!! I sent the below message to my financial institution. The request of my bank statement, AFTER I had linked it to Fidelity and transferred funds! This is POST!!! I would have closed the account if this was a prequalification! If you need...

Fidelity Brokerage Services / go anywhere with your money other than fidelity

Ka
Sep 17, 2018

Where to begin. My father and mother had a IRAs with fidelity for decades, and she had four heirs listed on her account, with the distribution percentage for each. She passed away in 2014, and it should have been a simple matter for her ira to be divided amongst the heirs. It is September...

Fidelity Brokerage Services / money management account

Te
Sep 06, 2018

I have an account with Fidelity and after making several deposits with their app. My account was blocked. They requested me to fax a utility bill and drivers license. I did but the said license just looked like a black box.i have faxed it 4 times. I had it enlarged and lightened and the...

Fidelity Investments / fidelity compliance

Gu
Aug 06, 2018

Attempts to contact Fidelity corporate to report a compliance issued failed. Does not seem to be any way to reach corporate HQ or the office of the chief compliance officer. Numerous attempts made to contact the firm but the customer service level people are unaware of how to handle a...

Fidelity Investments / handling of a deceased account

Ju
Jul 23, 2018

Fidelity has used a variety of methods to steal the last bit of money in my Dad's 401K account including delay tactics, placing a barrier between customers and decision makers and telling outright lies. I have asked Fidelity several times to help me figure this out but I have been rebuffed...

Fidelity Investments / 401 k

Sh
Jul 19, 2018

Good Afternoon, I am writing a complaint about Fidelity. I called and spoke with 3 different representatives at 3 different times and days I just wanted to make sure they were providing me the same information before I decided to pay off my loan in full, by the way my decision to pay off...

Fidelity Investments / day trading app

Ab
Jul 14, 2018

I decided 2 day trade w Fidelity's Invest app. I took screenshts of my run'n balances, gains/losses for days I bought & sold stock. I now hve proof I need 2 prove Fidelity robs u of extra $50 when'er u make a trade, as my balances show missing amts from what the days gains & loss says for close of that day. I intend 2 take my evidence 2 an attny.🤬

Fidelity Investments / credit card department

Li
Jul 10, 2018

I have attempted to pay, yes pay, my fidelity credit card bill in full six times. The ineptitude of not only base staff, but also supervisory staff has created a problem in which each time I have tried to pay, there has been a problem, and payment has not gone through, despite the fidelity...

Fidelity Investments / cash management account

Jo
Jul 06, 2018

I sold my car received a check as payment to check cleared in my account it's been a month I tried doing a couple Bill pays and they locked my account excited in my business agreement with him and then decided to demand my identification and proof of residency and a certified signature...

Fidelity Investments / withdrawal

Mc
Jun 14, 2018

I initiated a withdrawal on Friday 6/8/2018. I am taking a vacation and needed funds. During the process there was NO choice as to where to take funds from, therefore Fidelity chose to sell stock (for added fee of course). Next was the fact that Fidelity had an address listed for me that I...

Fidelity Investments / customer service, portfolio management

Li
Jun 11, 2018

Fidelity tired of my complaining about errors and invisibility of portfolio managers as well as invisibility of account rep. The only time I recd a call was when I initiated it! An instance - staff made an error in my retirement disbursement which affected my tax bracket and increased...

Fidelity Investments / cash management accounts

Ju
Jun 06, 2018

Randomly, my husband and I try to log in to our online portals and suddenly the accounts are locked. We call, they claim they needs a copy of our drivers license and utility bill. I explain that our rent includes all Bill's paid and they tell me that doesnt qualify to unlock the account...

Fidelity Investments / 401k loan repayment misapplied payments by fidelity

Br
Apr 05, 2018

I have multiple loans against my 401K (long story). Fidelity investments misapplied payments that were mailed from my bank to the wrong loan causing the loan that the payments that should have gone into to go into a default condition and creating a taxable distribution for my 2017 taxe...

Fidelity Investments / breach of privacy

Gr
Mar 26, 2018

I have recently had to close my deceased mothers IRA. During this process your company mailed highly sensitive material to someone other than myself. My name and social security number to be exact. This is a breach of privacy, confidentiality and security. At this time I have not obtained...

Fidelity Investments / account

Sh
Mar 21, 2018

Hello my name is Shaniki Smith, I'am file a complaint. I believe you some kind of computer error glitch. Also I notice when clients close there accounts with your banks, it seem to take long periods of time to closes. Almost 30 days. Please suppervise your employees. I know the owner...

Fidelity Investments / unethical dishonest business practices / poor service / miserable to deal with

Fi
Mar 10, 2018

Fidelity - horrible service, fraud, incompetence, and unethical business practices Fidelity used to be great for over 30 years with them, now I hate them so much that I am transferring all my accounts to a reputable outfit that cares about customers - Charles Schwab. Fidelity is so nasty...

Fidelity Investments / customer service

Os
Mar 09, 2018

he reason I am reaching out to you is because I have been dealing with a simple issue with a great impact that has continued to go on for over 2 weeks already. I have spoken with the customer service and debit card services 7 times since Feb 18th. Once on 2/18/18, 3 times on 3/3/18, 1 time on...

Fidelity Investments / active trader pro

Nm
Mar 05, 2018

On or about February 6, 2018 I attempted to place a market order for a security in my IRA through Active Trader Pro. The site did not acknowledge that i placed the order. I then went to the website which was down and the mobile app which was also down. I could not find acknowledgment of my...

Fidelity Investments / unacceptable service - delay in rolling of funds

Je
Feb 09, 2018

I am doing a rollin to my employee sponsored plan. I spoke to Andrew Seitz on Feb 7, 2018. He stated my two checks from JP Morgan were there and had been since Feb 1, 2018. NO ONE contacted me to let me know an additional rollin form was needed. Andrew stated to fill out the form and email...

Fidelity Investments / fidelity visa rewards card

77
Feb 03, 2018

Received an offer in the mail concerning The Fidelity Rewards Credit Card. They were offering 2% cash back plus an offer of $100 if you charged $500 in the first three months. I have charged over $1000 and called today (2/3/2018) to inquire about how to receive my $100 bonus. The...

Fidelity Investments / cash withdraw/ cash disappeared

Ma
Jan 25, 2018

In Dec 7th I've requested through Fidelity/Net Benefits website to withdraw USD 5514 to my account in Brazil. However, this money has disapeared and after inumerous calls to Fidelity and to the local bank, I finally received the money on Jan 24th. The amount received was UDS 5374 instead...

Fidelity Investments / cash management services

Na
Jan 08, 2018

I had my bank do eft. Recently I decided to move all money from my Regions account to my fidelity account. I called customer services because I wanted to know how it would take and when it would become available. I talked to the deposits side and the guy told me if I used the same bank in...

Fidelity Investments / 401k

Ri
Nov 30, 2017

Fidelity allowed the unauthorized withdrawal of approximately $550 from my 401 K account this week by my previous employer. Moreover they nor the previous employer did NOT inform me of this transaction. When I called to inquire I received the run around. Agents leaving the phone for 15 or...