Fidelity Brokerage Services
reviews and complaints

As someone deeply invested in the financial world, it's essential to address the mixed bag of reviews surrounding Fidelity Investments. While some customers praise the platform for its services and support, others express frustration with issues like customer service and technical glitches. It's clear that Fidelity has room for improvement in certain areas to ensure a seamless experience for all users. As you navigate the world of investments, consider these varied perspectives to make informed decisions that align with your financial goals.

I have been using them for the last 5 years. Overall I think their phone and in personal representatives are very nice and well informed. Most importantly, I trust them.

I have been very pleased with the Fidelity service on my IRA. They have consistently helped me to implement the plans that I have without applying any undue pressure for their own benefits.

Did you lose money to your broker? I can tell that is never a good situation to be, because it is something I have personally experienced. You can get in touch with EXPRESSRECOVERYPRO at YAHOO dot COM to get back your money

Good day I would like to leave a message regarding the security in the Loch logan Mall waterfront I assume his name is Vuyo he is a very friendly and kind hearted person if all the security guards where like him the mall would be so much safer...Kindly find my review for his service I'm at peace when he is around.

Regards

My husband and I are so happy w Fidelity. Could not get in touch w the other company. Did not know
Where our money was or how much we had. Clearly Fidelty came through. BEN and his team
We're so helpful and so efficient.
I just can't tell you how much we appreciate Ben DiMaio and his team. Thank you Ben and Diana.
Eloise and Bill Elbert.

Am long time, several decades, customer with Fidelity. Their product breadth has grown over the years and one could readily find any investment need on their site. Additionally they provide excellent educational resources for those needing more information. Finally, customer service is very, very strong... always able to handle my questions.

Been a custome of Fidelity for over 3 decades. The service has been exemplary, always following up, and solving complex situations. My son has been Fidelity customer for two years. He also like their service very much. Now that have local offices, it is easy to get checks made, get Notary Service, enjoy fresh ground coffee, and interact with the pleasant personnel, all free.

You can call them anytime. They make things convenient and have an old school approach to customer service. Only thing wrong with them is their UI on their web, mobile app would be dated 10 years ago. Their active trader program on Mac is some emulated layer on a wine server or something: functional but slow as molasses. They'd make a killing if they embraced normal modern standards.

Have been a long time Fidelity customer. Thanks to the services they offer I was able to close my accounts at traditional banks (use Fidelity Cash Management instead), never step foot in a bank again (all ATM fees reimbursed and checks deposited via mobile app), stop buying Quicken or any other personal finance sofware (use Fidelity Full View online instead), close other brokerage accounts and get expert investing advice online (GPS service) or in person at their local office and manage all my investments, mortgages, bills, rental income, and rewards programs online via Full View. Having lived in 3 different cities since first using Fidelity I have found the folks in the local offices to be very knowledgeable, professional and open to spending time with me when asked. The online and on-site learning sessions cover a wide array of topics, are free and have been informative across the board.

10/13/23

We made a withdrawal schedule request on 10/12/23, and was told that it would be processed by the next business day by your local office in Dublin, CA. Upon talking with Kevin Bosworth, was advised that this takes 5 business days. We needed a letter/receipt of our transaction request, and said he could not provide it. This is unacceptable as this is our money and we placed the request. You should be able to give us something in writing that we needed for a loan application. And to be told to re-negotiate our loan because your company would not provide us a letter/receipt, is absolutely ridiculous!

We will be looking move our close to $800,000, that we have in Fidelity to another company who does business better and who we can trust!

On July 2nd 2023 I requested to withdraw $9500 from my 401k account. On July 4th 2023 the $9500 were taken out from my 491k funds. However, is now August 15, 2023 and I still waiting for the money to be deposited in my bank account. This money was requested to handle an emergency. I called customer service several times but no action has been taken. I need the money ro be deposited asap.

I wrote the CEO, Ms. Johnson, approximately ten days ago to ask if there was anything I could do to get the restriction taken off my account. A restriction had been placed in place suggesting that before the restriction could be removed, evidence of guardianship and/or conservatorship would be required. A letter dated March 14 states that I needed trusted person to handle my financial affairs. When I called them and told them that this new letter did not state I needed to show the guardianship and or conservatorship. They stated that they could not find that letter and that they sent me a letter dated March 15, 2023 stating that I did need to show the court order with either of the two.

In the present situation, we have a General Durable Power of Attorney in place, which precludes both conservatorship and guardianship.

On Tuesday of this week, Metro Police and a social service worker arrived at the door. She stated that X amount of money had been taken from my Fidelity account and they needed my wife to answer to it. The claim was extortion. Fidelity was the reason she came to my home as the report was given by them or they received one. She could not give us the information. However, Fidelity was the reason she had to come and check on me to see if I was all right. She also had to check if the allegation was true.

My wife showed her where the funds were and what they were directed at.

She explained this was a joint account. That the funds have receipts and she can show those plus Fidelity could see where the funds were taken out and or where they were spent.

She deemed me competent to answer the claim and reported to Fidelity.

Fidelity still holds that I must provide them with proof of guardianship and conservatorship.

How can either of these be demonstrated when you are competent?

Moreover, this seems like a way for them to control my account.

Why are they playing this role? They stated it is for my protection. I have no reason to be protected by them. If I need protection, I will hire someone and or a doctor will deem me incompetent and my wife will be able to get just that. Furthermore the Power Of Attorney in this case will do the same thing as well. So what can I do now?

I cannot pay my bills, buy groceries, or do anything else. This is wrong. I am judgment proof.

On 3-18-23, a Saturday, @ 4:26pm I received a called from customer service, a second time. I had submitted documents to open a trust account, as I already have a cash management account and a 401k account through my job, that one currently has no funds as I am no longer with the company. Customer service told me the first time I called in after missing the first call, that he reviewed the notes and saw that the back office determined I’m not a us citizen, he or I didn’t understand how when I submitted a current CDL class A driver license, he deemed everything to be in order with what I submitted, her re sent back to review in back office,. On 3–18-23 4:26pm, a lady with not so good English called to tell me I had been denied my trust account application, I began question why and how this was decided when I was just told by another customer service agent, that everything was in order when trying to understand the matter and wanting correct any errors that may have been found, I was continually talked over and cut off and giving no answers outside of the same company line determined for her to say, I was told I’m not a us citizen when I have a us passport and drivers license, I was told she didn’t have to answer any questions and she didn’t have have to do business with me, and offered to close my other accounts! How rude and disrespectful to deny doing business with me, not even allow me decency to know why or an opportunity to correct any errors found. I would ask for reconsideration and review of my application with opportunity to fix any errors. I believe I have been misidentified, wrongly labeled with no justifiable explanation of wrong doing!

Fidelity has more than one Class Action Suit for a variety of thefts. For us, they mishandled my husbands pension, and with the employer, Catholic Health Initiatiives , they lied , cheated and stole the pension. They lie, and lie. There is a need for the corrupt to have a corrupt Financial Institute like Fidelity. That is exactly what Fidelity is. If you want to hide money, or steal employee pensions, Fidelity has a perfect plan for you. ALSO , Fidelity does not trade any stocks, or put together any mutual funds or any funds at all. They are just a bookkeeping company. They misrepresent themselves. They are an unneccessary third party cost. They also skim accounts, If you are interested in your future , Fidelity is not the place for you. Find a serious and trustworthy financial institute. We found a terrific institute after we got totally ripped off by the thieves and liars at Fidelity. Learn from our mistake, dont ever deal with Fidelity. They are the worst of the worst. True story.

Fidelity offered a $150 promotional bonus for opening a new account(s) and making a $50 deposit. I followed their terms and no bonus deposit was ever made. After numerous attempts and over an hour spent nothing. I was told i may still qualify but no solution. I get canned response and generic 1800 numbers to call. All support is the same, useless canned response with no bonus deposited as promised. Terrible company i see why they bait and switch in attempt to get new victims (customers). ANYONE READING THIS DO YOUSELF A FAVOR AND USE ANYONE BUT FIDEILTY. I have several other brokerage accounts and never had any experience like this. I haven't had this bad experience with a company in quite sometime.

to sum it up Fidelity is poorly run unsecure company that has the facade of brokerage/bank with good customer service but it's nothing more than that A Facade.

Do not do business with this company if you want your money to be safe!

They allowed my ex husband to take over control of my retirement account in my name and have me taken off of it. This went against a court order that that account be put in my name and him taken off of it as part of our divorce agreement. When I found out, they acted like the account had never been put in my name despite the fact that I accessed it and reported the amount to my attorney, refusing to help me. I have had to get my divorce attorney involved. Once I did that, their lies changed. Now they want me to go through the entire process again of having the account switched to my name because they refuse to own up to allowing my ex to take over my account against a court order. Still in the process of having this resolved through our attorneys as Fidelity refused to admit to or correct their error.

On 11-01-22 Fidelity Investments did two transactions against my IRA MRD for the year 2022. Each transaction was for $3,142.95 which was 200% of the required amount. I received both checks on [protected] I called them on that date

and told them about the error. I was told by Katlin their representative that the problem would be taken care of She told me she was going to cancel check # [protected] and that I could tear up the check and the $3142.95 would be put back into my IRA account. I tore up the check like she said. On 11-7-22 I was given conf# w499176-07nov22. I have called several times to check the status and on 11-14-22 I was told it was in progress for correction and would be resolved by today, 11-18-22. I called today,11-18-22 and I talked to management, Matthew who said it could take another month or more to correct the problem and add the money back to my account. I cannot accept this as I do not want to have a IRS problem when I file my taxes. I need all the help you can provide.

Marlene Bates 101 Ashe Ct Easley S.C. 29642 Phone [protected].

Their managed funds are a joke, underperforming almost everything else short of my recycle bin. I made an early withdrawal sometime ago to put my money elsewhere before I lost it all. Fidelity failed to send me a 1099-R, of course they didn't forget to send it to the IRS. They send me a hard-copy of EVERY OTHER tax-related document, but not this. It wasn't even available on my fidelity.com; I had to go to a different website using a different login and search for it. The hassles and penalties just aren't worth doing business with them. Their biggest claim to fame is their assets under management - much of which they get from convincing employers to let them manage retirement plans; effectively obtaining a captive audience.

My fiance passed away over 4 years ago, I am her beneficiary, she made me that almost a year prior after we were engaged. Fidelity NEVER reached out to me after she passed, even though she gave them my email and phone number that has never changed. A year ago, her enstranged family told me they wanted to have me sign over the 401k to them, after threatening me and telling me to kill myself. She was never close with her family. For the past year fidelity has avoided me, never called me back, refused to tell me anything going on, and makes me relive the trauma every time I call, they tell me there is nothing I can do, as I watch 401ks drop to nothing, they do not care about survivors, and treat us like we are garbage, I have called over 100 times in the last year, and they promise to call back, but never do. They claim, it's with our lawyers, but tell me my lawyer and finacial advisor cannot speak with them, and that I have no recourse and have to sit in the dark, just awful. I came home from work to find her unresponsive, and relive that every time I speak with them.

My husband, Andrew Valdez, unfortunately was forced to have his pension, (company - Catholic Health Initiatives) Durango, CO, with Fidelity. His employer had him sign some weird contract , rolling his pension from a pension account with Fidelity to a traditional IRA with Fidelity, in 2014. From that point on, we never received any correspondence about that account. My husband called regularly and I called every year to inquire about tax information. The Fidelity agents told us both the account was fine and because Andrew had not taken any distributions , the IRS needed nothing. This was until my husband actually retired in 2021. He called to have his 401K (which was skimmed ) and his IRA moved to a personal financial planner. At that point we was told there was a zero balance in his pension account. We have been fighting with them ever since. Fidelity is so proud that they put 7 years in between the truth and the point that they stole his pension. The agents cover for each other and they seem to know to do this from the moment they answer the phone. We have gotten 20 different lies from 20 different agents. Anything from the account went to the lost pension Accts Dept. with the state of Colorado, to the employer took it back (which I am sure is partly true). But we have not gotten the cashed signed checks they claim to have sent my husband in 2014. We have gotten all sorts of other information and reports from 2014, but just cant seem to obtain those checks. I guess thats the tattle tale for this unfortunate event. They claim to this 7 year document shredding thing, which seems to be their way to get away with the crime. The agents are so defiant with that point. But, is the game really in overtime , if one of the teams doesnt even know there is a game going on at all? And we found out, with all the other lying, cheating and stealing that Fidelity did to us, they never rolled that money in the traditional IRA in 2014. They stuck it into a Wells Fargo money martket, where I do think Catholic Health Initiatives was in charge of it. That is what an agent from Fidelity told me. The CHI takes the pensions back and Fideltiy is just the bookkeeper ? We have heard so many lies and been treated so poorly , I cant believe Fidelity is still allowed to be in business. They worek with CHI to steal pensions and Fidelity definetely skims off probably every single customer (vicitm). What a crappy company. The employees must know what kind of company they are working for , because they all cover for each other, which means they are all stealing. Again, last week,. I was promised those cancelled checks, and got another 2014 investment report. When I had to call Fidelity again, they go back to the old 7 yr crime relief that they count on so much. Its such BS. I tell everyone I can about Fidelity's lack of ethics, and CHI's lack of much more. They were both defendants in a 2021 class action suit. The plaintiffs were ex employees of CHI. The Catholic ( tax exempt status) company that CHI pretends to be is a joke. That is why they want to work with a bad faith company like Fidelity. You know, they "understand" each other. I will never stop singing either companys non praises. Social media, letters to the editors, posting in the big cities community bulletin boards, the govenor of Colorado, any store or facility that has a community board, and I have written a hilarious rap song about Fidelity and CHI which is going on youtube. We are just finishing it and hopefully it finishes Fidelity. CHI , with its fake christian coverage, can pay off judges etc. so they will not be hurt as bad as Fidelity will. And since I worked at the CBOT in the 90's, and I do have family still working there with institutes like Fidelity, I am sure being black balled at the CBOT has cost them millions $$ already. The staff will show Fidelity why it is a bummer to be the scum of their field. They will not care at all what happens to the company. Easy as that . That is what lying , cheating , stealing staff does to you. . Thank you for your time.

Want my account unloclocked i have provided required documents and still nothing mind you my account was froze back in november i had mad some depoists prior to me reciovingh my settlemt i asked bank several times would it be an issue an the amount and payer and the date they assured me everything would be okaybut not all funds on hold until i prove where they came from my sponsor said they reached out and fidelity told them they had to handeld and no need for them to fax any paperwork over i was able to spend 16000 before my account was locked

Have been waiting since July 25 to close out my account everytime I call I get a different story. I was promise a check on 8/18 that never happen. Called again was promise a check by Fed ex that never came. Have been on hold fo 2 hrs trying to resolve this ongoing issue. They claim they did not recieve my documents. This is the worst customer service I have ever had no followup call everytime i call it is a different story..When ever I call they put me on hold for 20 minutes or more no followup call no resolution to my claim .. Have had a terrible experience with your company.

I contacted fidelity about fraud same with all documents the company not have solution , my 401 k. Down I contacted before it’s happen and I lost $100.000.00 a investment to the retirement in future I lost my money . I want my money back

My mother passed on Feb 25th and we are still waiting to get access to our beneficiary pay outs ? Even the supervisor i contacted will not respond to me

Prospective new customer who wanted to open an account, I called to ask a simple question: "If I move my account and want to add more money, can I do it by ETF." After being on hold, a rep answered and transferred me to the “proper person to answer.” After 10-15 minutes of listening to repetitive music, the person came back on the line and said she is listening to the same music and is still on hold with me and doesn’t know why the dept isn’t answering. I said fine but after another several minutes, I hung up.

I tried again 2 hours later with same result (on hold). I then opened a chat and after waiting in que until rep answered, I finally got a person who started with Good morning which I said back and then nothing; the person obviously left until I finally hung up. Terrible.

I then called corporate office and got a rep to hear complaint but I wanted someone in corporate or connected to corporate. I was put on hold and after several minutes, he came back and said it will be another several minutes as he is working on it. I gave my name and number and said if anyone was interested, I am available but I am not going to hold for another several minutes.

Called to research an old 401k from khols. Was not offered any options to receive information about my old account. The address on my account is 14 years old. There has got to be a way to verify who I am via notarized document, but no information provided. I was simply told to try and access the old address. I am able to log into the portal, but always receive the message "error try again later" very frustrated.

Dear Sirs

I am writing you today about my experience in dealing with your QDRO/ 401K team.

This adventure started December 27, 2021. I requested that my 401 be moved to a traditional IRA. Part of the 401K was in Microsoft stock, the rest was in other Bond Funds etc. I made it very clear that I was not interested in the net unrealized gain feature. The person I spoke to was, at best, confused. I had to call back several times to try and get anything accomplished. By the time I thought we had a resolution (several calls later), I think even I may have been confused.

The long and the short of it was this; the account was supposed to be moved, the Microsoft stock was not supposed to be touched, the rest of the portfolio was supposed to be liquidated (it been explained to me that it could not be rolled over in like kind) and then deposited into a personal IRA that I hold with you. From the liquidated funds I was supposed to receive a check for $35,000. (I understood that you would be liquidating a little more than that to cover the 20% taxes that you said you had to withhold).

As of the beginning of January, this was supposed to be done and the check sent to me.

I received a check in the amount of $12,053.54 on about January 3, 2022.I called Fidelity the next day to see what had happened, noone had an answer, but I was assured that they would look into it and get it straightened out. I deposited the aforementioned check January 5, 2022.

Since then I have called numerous times (I have records of the calls if required). I am told "the back office is working on it", "we have made a mistake, and we are working on it", "we have a resolution to your case, but you are not going to like it", "the back office (again) is now working on it", "it will take ten more days to mail you a check", "no, the agent misspoke, it will be another 20 working days before you receive a check", and as of last week, "you are outside of the the frame that this should have taken to accomplish, we have started an escalated issue item #W476347-02Mar22" When I called today there is still no news, though now I am assured that the agent I spoke to today is getting his supervisor involved and that they are going to work with the back office on this..

This has been the worst and most frustrating interaction with a brokerage firm that I have ever experienced. I am left unsure as to whether your people are just inept, or whether they are intentionally dragging their feet-- and I am left feeling like I am very glad that I did not actually need my money when I asked for it--had I, I would have been in a real pickle.

My Dad unfortunately passed away on 2/4. My Mom is the beneficiary. She is entitled to his full GO account. First, Fidelity made her create an account with them in order to get my Dad's funds. Second, they have only given my Mom 50% of the account value as of today. No explanation given. When she calls for questions, she is told by customer service that only the person she spoke to in the estates department can help her. And sure enough, that person never calls her back. So basically my Mom has another $25K that Fidelity has private access to do whatever they wish as my Mom waits for the funds to come to her. It is comical that they think their ways of handling funds for a deceased person are appropriate.