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Sanlam Customer Service Contacts

+27 860 726 526 (Service & Advice)
+27 219 165 000 (Service & Advice)
+27 219 479 111 (Head Office)
+27 117 786 000 (Sanlam Alice Lane)
+230 266 6800 (Mauritius)
+258 21 494 821 (Mozambique)
+268 24 041 338 (Swaziland)
+255 222 120 188 (Tanzania)
+44 117 975 2125 (United Kingdom)
2 Strand Road
South Africa - 7530
Regional Client Care Offices

Urban Client Care Offices

United Kingdom Contacts

Head Office, Mailing Address
PO Box 1, Sanlamhof, 7532, South Africa

Sanlam Alice Lane
Building 2, 11 Alice Lane, Sandton, South Africa
Sanlam Alice Lane, Mailing Address
Private Bag X137, Halfway House, 1652

Av. Kenneth Kaunda № 1202, Maputo, Mozambique

Amani Place, 4th Floor, Ohio Street, Tanzania

Plot 18B, Clement Hill Road, Shimoni Office Village, Kampala

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Use this comments board to leave complaints and reviews about Sanlam. Discuss the issues you have had with Sanlam and work with their customer service team to find a resolution.

Complaints & Reviews

Oct 26, 2020

Sanlam — Direct axis loan

Took out a loan with Sanlam Sky / DirectAxis with credit protection to pay for my daughters first year at...

Sanlamtrsf provident fund

Good day reader

I resigned from work 2 months ago and I am exiting the fund of sanlam salt provident fund.

My previous employer emailed my claim documents to patty who handles my claim 24 august 2020, and a copy to me.

It is now almost a month later and she did not even register my claim on the system yet?

I phone daily, either she does not answer,
Or she needs another copy of my verification id,
Or she didn't check if she had received it.
Or... Or... Etc etc etc, and even drops the phone in my ear...?

I am broke and can't go and steal food for my family?

What am I to do...???


Ettienne botha

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    Jul 25, 2018

    Sanlam — disability cover claim.

    im dignosed with stroke and no longer able to work, my company say i will be paid by sanlam disability...

    Apr 21, 2018

    Sanlam — salami trust

    In November 2017, I've sent quotation for my sister's child Amahle Pamela Nxumalo [protected]. A policy...

    Sanlam — funeral cover and the overall bad customer service

    I have been trying to add beneficiaries on my funeral plan since last year however, till to date it has not...

    Cape Town

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    Sanlam — Endeavouring to wind up a deceased estate

    Sanlam is the Executor of our Late Mothers' Estate. She was a client with ABSA for many years. We are told by...


    The complaint has been investigated and
    resolved to the customer's satisfaction
    SANLAM SKY — Claim

    I submitted my claim to sanlam sky I even had to fill in the forms twice I had to pay 2doctors to fill in the...

    Cape Town

    The complaint has been investigated and
    resolved to the customer's satisfaction
    SANLAM SKY — Refund of premiums

    I have taken a funeral plan from Sanlam Sky insurance to insure my mother, I discovered after 10 months that...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    sanlam sky( healthcor) — failure to pay out claim

    I took a policy ( hospital plan with healthcor which is now called sanlam sky in 2008. In 2011 I was admitted...


    I took two policies with Sanlam in June 2009 they were suppose to deduct from my bank account but they never...

    SanlamI am just very surprised at your lack of interest

    I keep getting mail - presumably confidential - for an individual who does not live at my address. Numerous times I have returned it to sender. As the mail looks important, I thought I would email you on 01 October about the problem. On 02 October I got an automatic reply to say that you would be in contact with me. It is now nearly a month later and I have heard nothing from you.

    Surely this is an issue you should respond to promptly. I am trying to assist both you and this individual but it seems that you just don't care.

    I have done my job as a concerned citizen. I am just very surprised at your lack of interest.

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      • Ta
        Takalani Malotsha May 09, 2017
        This comment was posted by
        a verified customer
        Verified customer

        That's just how they are, they don't take customer service seriously I wonder if they have a customer relations manager, their service is very poor, they don't reply to emails.

        0 Votes


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