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PayPal reviews first appeared on Complaints Board on Aug 16, 2006. The latest review Customer service handling complaint was posted on Apr 28, 2021. The latest complaint paypermails.com was resolved on Aug 10, 2017. PayPal has an average consumer rating of 2 stars from 222 reviews. PayPal has resolved 69 complaints.

PayPal Customer Service Contacts

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2211 North First Street
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United States - 95131

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PayPal Complaints & Reviews

PayPalfalse charges to my credit card

I did not, nor have I authorized any thing to be charged to PayPal using my name in transaction number:
The person who is shown to be charged, Nancy L. Cornell, is the one who should be charged.
The following information appeared in an email to my from PayPal requesting that I verify order and stating that "confirms that you have paid ResearchAnyone.com $169.95 USD using PayPal." I have never used Research. com and I never intend to use it--Please void this transaction:

Payment Details

Transaction ID: 20433666FG486722N
Total: $169.95 USD
Item/Product Name: Comprehensive Expert Detective Informational Software
Item/Product Number: 922-116
Buyer: Nancy L Cornell

--------------------------------------------------------------------------------


Business Information

Business: ResearchAnyone.com
Contact E-Mail: [protected]@researchanyone.com

--------------------------------------------------------------------------------
Receipt Number: [protected]

I would like a phone number for PayPal, so that I may discuss any future charges that they MIGHT ALLOW to unknown

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Paypal — unsecure site

    I am in the process of cleaning up $12, 500 worth of airline tickets charged to my Pay Pal accounts. Thi...

    Paypal Inc — unauthorized charge

    I received an email from PayPal Inc.com saying a charge for $189.95 was being put on my credit card for a...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    PayPalrefund scam

    I won an on-line auction on ebay on 7/5/08 and never received my product. After contacting the seller for a refund due to non-delivery, a refund was done through paypal. However, my credit card was charged a second time instead of being credited. After an hour on the phone with three different reps with paypal, I was told there was an I.T. problem that has been on-going for eight days and there was no way for them to reverse the charges on my credit card.

    This is THEFT. I will never use paypal nor ebay again.

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      Supportsignpaypal. Inc.com — charges

      I was charged $19.95 for software that I never ordered I intend to notify my bank NOT to pay The software wa...

      We are here to help

      • 16 years' experience in successful complaint resolution
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      Paypal. Geconsumerfinance.com — won't let you online to pay bill until after your charged late fee

      I try to pay them online and I can't get on there website until after the due date, this happens every...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Paypal.comproblems with account

      My first complaint is one that is of a more recent occurrence. Sometime last year, PayPal screwed up an account transaction that left me unknowingly owing them $290. I discovered my account was locked, and I didn't understand why despite attempting to e-mail the company to get some kind of understanding with no response. I later on received a collection for the funds, and based on not being able to prove that I actually didn't owe them the money, I finally paid the bill off. I directly e-mailed their appeals department to get information on what needs to be done next, and received no response after a couple days. I finally tried to log back in after finding out my collections payment had cleared, and it was still locked, so I submitted a response through their website, a couple days later, no response. So I finally e-mailed them again, 3rd attempt - and will give them a couple days before I contact the Better Business Bureau. I cannot obtain a phone number because when I tried to get their Service Center number, it required me to log in, and when I do, it takes me back to the "your account is locked, e-mail appeal..etc." message from before and back to square one. I would be absolutely screwed if not for the next initial realization in my next complaint.

      Because of the account locking, I had to set up a different account to do business with through my record label and other business. By other business I mean buying goods through retailers that only accept PayPal or mail in payments. I had made a purchase to a Japanese retailer, and sent in a refund to a customer who ordered an item that is now indefinitely out of stock. I am forced to have my PayPal account for the business set up through my savings account because the original is through my checking. When I processed the funds for these two transactions, I had thought that I had the funds in my Savings, which I did not; so I ended up overdrafting my account twice because of it - which is, of course, my problem to deal with. However, PayPal attempted to recharge the transaction to the Japanese retailer not once, but twice, and the refund one time, without my approval, automatically a couple days later. This caused me an additional $60 in overdraft fees. When I contacted them to complain about this, they stated that it was my problem to make sure I have funds in my account, and they can't be held responsible for overdraft fees on my end when I overdraft over a transaction I make. When I responded reexplaining that THEY ARE responsible because I never authorized them to re-charge the transactions, I received no more responses, instead I received a survey asking about how I felt about my service, which I obviously rated incredibly low and would be in process of closing all of my PayPal accounts, establishing accounts elsewhere (Google CheckOut) and let everyone I know to stop using PayPal. After reading more horror stories on this site and others regarding PayPal, it's just fairly obvious that this company only cares about it's own security and now making it's customers they make money off of happy. I've sold tons of CDs and Shirts through my record label that has paid for at least 2 full paychecks of an employee, and this is how I get treated? It's ridiculous.

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        PayPalcustomer service are idiots

        I was selling on ebay and using paypal for several years, I mainly sell during the holiday season.

        On Dec 10, 2007 I sold an item that sold for $25.00 I promptly shipped out an got a tracking number, I keep all receipts, tracking numbers on file for problems that do occur during shipping. Two weeks later the item was returned back to me with "return to sender, no such address" stamped on it, I called pay-pal to inform them of this situation, they told me to fax in the receipt, a copy of the tracking number and a copy of the package to them for their investigation. I contacted the buyer and explained the problem and he wanted me to reship the item at my expense to the same address, I told him that I WOULDN'T because think about it if it was returned once it would be returned again.

        The buyer made a claim on no shipment, so I called pay-pal again to remind them that they already had all the information about this issue, they told me that there will not be problems on this and they will get me the right address and they will make the buyer repay for shipment.

        Two weeks later no response from pay-pal, I noticed that the money for the item was refunded, I contacted pay-pal they informed me that they ruled in favour of the buyer "because the buyer never received the item" I again informed them that they already had all the documentation from the shipment, they kept on saying "well the buyer never received the item" I asked them about the seller protection they again told me "the buyer never received they item"

        Two months later pay-pal's collection service called me told me that I was $62.00 past due and they wanted the money. I refused to pay. Called pay-pal spoke with 2 of their senior reps, they informed me that my account was charged twice for this and that my account was past due and thats why they were calling me to collect, so I asked them why when my account already had a chargeback for the item they kept on telling me that the buyer never received the item and the buyer received the money for the chargeback. Hum what happened to the money I asked, they could never explain!!!

        Simple math would tell you $25.00+$25.00 does not equal to $62.00 where’s the money at????

        Obviously no one there knows either, why did I double charged for a chargeback and what happened to $12.00????

        No one knows, no one can answer any questions, and no one cares.

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          • To
            Tom Waring Jul 15, 2013

            Why would the Board of Directors of eBay agree to sell porn online through Paypal? Don't they have to be responsible to their shareholders, most of whom are institutional funds that can't work with companies that sell porn.

            0 Votes
          • Gr
            Gregoire Jul 11, 2013

            Paypal is selling porn/obscene content online, against their Terms of Service. Check this: PaypalPorn.blogspot.com

            0 Votes

          Paypal Buyer Credit — impossible to pay bill online

          I have been trying to find a way to pay my bill online for the last three months, but the only thing I get in...

          Paypal Ge Money Bank — payments & credits

          I closed my paypal buyer credit card over a year ago, I have been making my payments every month ON TIME...

          Paypal / Ge Money Bank — bill paying/harassment

          I had tried to pay my paypal card bill online through my paypal account. I had done it many times before. In...

          Brookeland

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Paypal Skype — unauthorized billing!

          In the beginning of December 2007 I noticed that there were 3 separate charges (direct debit) to my bank card...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          PayPalbeware - notification of limited account access! - phishing mail!

          Dear PayPal customer,

          PayPal is pleased to notify our customers that we have successfully upgraded to a more secure and encrypted SSL servers to serve our esteemed customers for a better and more efficient services in the year 2008.

          Due to this recent upgrade you are requested to upgrade your account information by following the reference below, using our new secure and safe SSL servers.

          To validate your PayPal account click on the following link:
          https://www.paypal.com/

          This email has being send to all our PayPal customers, and it is compulsory to follow as failure to verify account details will lead to account suspension.

          Thank you,
          PayPal Security Team.

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            • Jo
              Joseph Spencer Jun 11, 2017
              This comment was posted by
              a verified customer
              Verified customer

              PayPal has no care for you even after several months or years.

              If you have been banned, it is best to go stealth using this guide: https://www.slideshare.net/AuctionEssistance/ebay-incognitostealth

              0 Votes
            • Jo
              Joseph Spencer Nov 08, 2016
              This comment was posted by
              a verified customer
              Verified customer

              I agree, PayPal limited my account for no apparent reason. Gave me no appeal or exact reason why. I had to resort to going stealth with the help of Auction Essistance.

              0 Votes
            • Jo
              JoJoKinkaid Aug 17, 2009

              There is a forum I found on the internet that is free, and helps with Ebay, PayPal, business and the law. Just post any question, the experts will answer it if it has not already been answered!

              The forum has a lot of expert advice on it. http://www.modeeworld.com/forums I found advice there about how to avoid EBAY suspensions, get past PayPal limitations, also lots of detailed help on creating your own business, getting past trademark violations, VERO and lots more. Plus general advice on how best to sell on EBAY, what sells the best, how to get the best price for your product, really everything related to EBAY and internet business.

              Also advice about how EBAY really works and how PayPal really works. The inside scoop.

              Beautiful forum. I was made a moderator of the forum and I love it!

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            PayPalpaypal phishing email

            Please Update Your Informations!

            Dear Member PayPal,

            To complete your PayPal account, you must click the link below and enter your password on the following page to confirm your email address.

            Click here to activate your account

            Your new PayPal account makes sending online payments fast, easy, and secure. With over 150 million members, it's the best way to:

            * Buy from an online auction
            * Pay on a merchant website
            * Send money to anyone with an email address

            Confirm your email now to make sure you can use your PayPal account the next time you make a purchase.
            You can also confirm your email address by logging into your PayPal account at https://www.paypal.com/row/. Click on the "Confirm email" link in the Activate Account box and then enter this confirmation number: [protected]-1481

            Thank you for using PayPal!
            The PayPal Team

            Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and choose the Help link located in the top right corner of any PayPal page.

            To receive email notifications in plain text instead of HTML, update your preferences here.


            Copyright © [protected] PayPal. All rights reserved.

            Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value
            facility, does not require the approval of the Monetary Authority of Singapore.
            Users are advised to read the terms and conditions carefully.

            PayPal Email ID PP468

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              • Cy
                cyril billy herold Mar 02, 2008
                This comment was posted by
                a verified customer
                Verified customer

                Please send my email confirmation number and i don't know where i can that so that i can activate my account. It is already i month i didn't receive my confirmation number. my paypal ID is:
                [email protected]

                Please send confirmation number to my email:
                [email protected]

                As all my payments are pending. I already gave 4 mails i didn't receive any response. Hope you help me out of this problem.
                Thank you.

                0 Votes

              Paypal / Geconsumerfinance — worst account ever involved with!

              Can't access the website to make payment on GE/paypal account and payment has to be 3 days from date you...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Paypal Security Centerdon't trust, don't click!

              Just received this email from PayPal Security Center:

              Dear valued PayPal member,

              It has come to our attention that your PayPal account information needs to be updated as part of our continuing commitment to protect your account and to reduce the instance of fraud on our website. If you could please take 5-10 minutes out of your online experience and update your personal records you will not run into any future problems with the online service.

              However, failure to update your records will result in account suspension. Please update your records on or before August 15, 2007.

              Once you have updated your account records, your PayPal session will not be interrupted and will continue as normal.

              To update your PayPal records click on the following link:
              http://0x51.0xc0903/secure/online/users_online/index.php



              Thank You.
              PayPal Update Team

              BEWARE! DON'T TRUST! IT'S SCAM!

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                PayPalfraudulent purchases thru my paypal account

                I received a letter stating someone has tried to purchase something with my criteria. I dont' know who it is or how they got my information. I am going to the police with this. Please check your records and send e-mail the copy of application that was done in my name so I may take it to the police when I file a complaint. The address on the credit report was P.O. Box 981404, El Paso, TX 79998.

                Mary T. Gallup
                [protected]@YAHOO.COM

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                  Paypall And eBaymisleading safety feeling

                  Of course everyone knows that ebay created paypal as a means of collecting money for transactions. What everyone doesn't do is read the end user agreement from paypal to know that they have a disclaimer for every possible situation that doesn't favor the seller or the buyer but themselves. Believe me, if paypal has a dispute they will do everything to resolve it unless they are at fault. They do not offer ANY of the protection that they advertise. They simply instruct you on what to do so that you MIGHT win a dispute.

                  I found this out after learning that paypal doesn't confirm credit cards so if you accept a payment from paypal and the person disputes the charges, then you will be responsible for the chargeback and fees. Simply put, they don't verify anything and they don't protect anyone but themselves.

                  I will never use ebay or paypal ever again and you should only do so at your own risk. With all the advertisements stating safe this and protection that i was misled into feeling safe with their online transactions. Learn from my mistake, it cost me $202.26 and harassment from a collection agency as well as degradation to my credit report.

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                    • Su
                      susan robbins Mar 25, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Please send me an affidavit to fill out so I can get a refund for fabric that never arrived.Item #[protected].
                      Label package number is #[protected] 10 shipped via usps.
                      Purchased from Metrohouse Design, Ray Pepitone.
                      Thank you, Susan Robbins
                      [email protected]
                      [protected]

                      0 Votes
                    • El
                      ELSA BLACKBEARD Nov 08, 2007
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I am very angry with Nationwide Campus because I made a purchase of Hair products on the 17/09/07 and paid an amount of $142.84 Australian Dollars. My Paypal reference number was [protected]. I have not received the goods and only 1 email from Candice at Nationwide campus who was checking into the order. To date nothing was received. I told them that I was going to contact you for reimbursement of my money or delivery of my goods.

                      Can you please advise me what I should do now as I thought paying by Paypal was a very secured site.

                      Regards,
                      Elsa.

                      0 Votes
                    • Ma
                      Massimo Gorietti Oct 12, 2007
                      This comment was posted by
                      a verified customer
                      Verified customer

                      What can I do about a vendor that I paid and never received the package and will not return my money.

                      Spoke to the vendor two times and now he will not answer be back the name is (Randy Wong) from scooterparts4less the item was
                      99 dollars the vendor stated that the part was delivered but we never received what do I do I want my money back. Give me advice how to get back my money!

                      0 Votes

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Diamondjewelry.com / Paypal — paypal scam emails

                    If you ever receive these emails, they are email scams and they want you to click a link within the email so...

                    PaypalI was ripped off by pay pal!

                    I sent my friend $180.00. He lives in Brazil and after waiting for the check for 2 months, he finally received it only to learn that he could not cash it anywhere in Brazil.

                    Why would paypal send him a check he could not cash? They knew it!

                    My friend even tried cashing it at a Citibank and could not.

                    Both of us have called and written paypal many times and after many different excuses, have not had any success in getting my money returned to my checking account (where it was withdrawn).

                    PAY PAL IS DISHONEST AND SOMETHING NEEDS TO BE DONE ABOUT THEM!

                    I am going elsewhere on the internet to complain. I will do whatever it takes!!!

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                      • Us
                        USA#1 Jan 29, 2016

                        Oh my GOD Paypal does not and WILL NOT send checks to people for you, you are an 1diot and this is a false complaint.

                        0 Votes
                      • Le
                        leung cheng Nov 24, 2008
                        This comment was posted by
                        a verified customer
                        Verified customer

                        just send your complaint here http://www.ic3.gov
                        Goodluck!

                        0 Votes
                      • Pe
                        Peter Thornhill Feb 07, 2007
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Pay Pal are the ### of the earth, Rip Off is all they do.

                        0 Votes

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