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Nationwide Mutual Insurance
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Nationwide Mutual Insurance
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77 complaints
20 resolved 57 unresolved
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10:04 pm
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Nationwide Mutual Insurance - Claims won’t pay for damages done by their client

April 6, 2022 5:27 MDT a Nationwide client rear ended my car. He was following too close and wasn’t watching that traffic was slowing down. He lied about what happened to put the blame on me. The Nationwide Insurance agent said they’d have to go by the police report to know what to do. Now they say they don’t have to go by the report. They refuse to look at...

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11:04 am
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Nationwide Mutual Insurance - Insurance

On 10-19-2020 I bought a policy paid them 357.83.2 days later I found out if I did not sign up for smart ride program that my premuinm would go up quite a bit so at that time I canacelled the policy was told I would receive a refund in 5 to 7 business days so I waited and nothing so I then called back then I was told because it was new business it would...

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L
2:34 pm
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Nationwide Mutual Insurance - Billing

I have had Nationwide insurance for the past 2 years. The first year I paid for the insurance using my agent over the phone. Th policy and billing followed. Second year didn't receive a bill or policy in the mail. Nation wide added a late fee when the bill arrived late. I spoke with my agent who made sure I was set up for paper billing. My agent sent me a...

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Nationwide Mutual Insurance - Will not settle my claim

On July 17th 2020 around 7 pm. A tree trimmer truck hit my mailbox. I seen him do it and was out the door so he stopped. I said to him you hit my mail box. He said are you sure? Yes you need to provide insurance info. He said I do not know driver of truck. The owner of the company came down refused to give info also. So I had to call the Miami County...

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K
11:04 am

Nationwide Mutual Insurance - auto insurance - uninsured motorist premium

I recently had to go through a claim on my uninsured motorist policy. The claim number was 359218-GJ. An uninsured motorist was at fault in a wreck I was involved in. Unfortunately this happened right before we were to go on vacation. We did not have rental car coverage, and my car was not in shape to take on a very long road trip. The representative my husband was talking to made it sound as if, as long as all expenses fell under the $25, 000.00 coverage limit, we would be reimbursed for the rental car, so we went ahead and did the rental. Now we are getting an entirely different answer that it only covers property damage. Had we been told that from the beginning we might have went a different route. Instead, we are out over $900 in an incident that is not our fault, due to being misled by a Nationwide rep.

Kristina Lamb
[email protected]

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6:19 pm
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Nationwide Mutual Insurance - how i've been treated throughout my policy

well I've report several incidents that accrued and I was and had been missed lead .my car had some damaged that I had been talked cruel that I thought should have been tooking in consideration. Regardless the law. I had several email misleading. that this last none was my fault had document to prove one I had a passenger inside and me .to one point wa...

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6:02 pm

Nationwide Mutual Insurance - claim associate not responding at all

I have been calling "Emily Corowell, her direct phone number is 720-889-3556" for about 2 moths and even leave her voice messages that she never responses to me.
Please have Emily to follow up with me as soon as possible.

My Claim number is 428090-GI. Please response to me either call or email.

Please I just want to solve this problem soon.

Thank you

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1:27 pm
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Nationwide Mutual Insurance - phony "refund" check

I have no insurance policies with you (although I did years ago). I received an authentic-looking but phony "refund check" from you yesterday (4/25/19), which is likely a scam. Thought you'd like to know. The number in red on the back of the "check" is 91465324. I have reported this to the US Postal Service and the Better Business Bureau. Thanks. Leslie O'Rourke [email protected]

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4:33 pm

Nationwide Mutual Insurance - home owners

So an asjuster who came down from Michigan to pa. Due to the high lever of wind damage in berks with the last winter storm just gave me a big FU. I have been a life long nationwide wide customer, I spend thousands each year on auto, home, life and boat. He offered me 250 above my deductible of 500. To patch shingles because I'm 20 years in to 30 year shingles and I should expect that. That's bullshit. My upper roof is fine but the lower is lifting in multiple places on both sides of that lower roof. It should be replaced due to storm damage period. I moving all my policies away from nationwide cause as far as I can tell when it's time to cover, nationwide runs away . Gary Utley 68 deysher road Fleetwood pa

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11:03 am
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Nationwide Mutual Insurance - homeowners insurance

I received a quote from Nationwide Insurance 9-11-2018 Kari A Ball Agency Owner I agreed to the quote and wanted to confirm all details so that there would be no lapse in coverage starting 10-15-2018 After several conversations with Michelle at the Kari Ball insurance agency, she assured me the details were correct. $352, 100 Monthly Payment Amount...

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8:53 pm
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Nationwide Mutual Insurance - claims

I have a 2014 SRT Viper that was vandalized or damaged by an unknown party. The vehicle was driven from Texas to California on August 25, 2018, at some point during that trip while the car was left unattended, I believe someone threw or poured sand in and near the oil filler spout. The vehicle completed the drive successfully to California and parked in a...

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4:40 am
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Nationwide Mutual Insurance - claim on homeowners policy

Over a year ago I was informed that my home in Idaho was burglarized . I was visiting my son in California and had been gone for 5 weeks or there about. I immediately got in my car and drove back to Idaho without stopping. When I got there it was dark. My house was in ruins. I had no rear doors or a window and my bedroom door was broken also . I finially...

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J
7:49 pm
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Nationwide Mutual Insurance - commercial claims

To: Mr. Bryn D. Larsen (Commercial Claim Manager) and to the ones being BC'd within the Nationwide Mutual Insurance Company, Mr. Larsen I am sadly having to correspond with you in regard to Claim # 759206-GH. I am sure you're your Claims Specialist II Ms. Pieper may have informed you that I had requested your contact information. I had also requested your...

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10:48 am
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Nationwide Mutual Insurance - claims adjuster!!!

I, Wanda Taylor, in behalf of my son, Alvin Williams whose hearing-impaired, wish to express a grievance against one of Nationwide's claims adjuster, Mr. Matthew Addison. From day one of Mr. Addison handling my son's claim (#18-118896), while my son and I had been nothing but cooperative and compliant with whatever was asked of us by Mr. Addison, he ha...

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10:37 am

Nationwide Mutual Insurance - pet insurance

I got pet insurance through Nationwide, and they asked me if I had taken my pet to the vet recently; I was honest and told them that my dog had a rash recently but it has been taken care of and he's fine now. All of a sudden, my dog's insurance doesn't cover any dermal/skin issues because it's a "pre-existing condition" -- a condition? He had a rash once and it's totally gone. Then I asked them how long until I can apply for a revision, and they said that skin issues will forever be excluded from his policy. For a company that claims to put my dog's health first, they sure have no idea how to care for an animal. The whole reason why I got pet insurance is for the peace of mind that my dog will be able to get medical attention without worrying about the expenses. I knew insurance companies were unethical, but I never imagined it would be so blunt. C-2155267

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7:02 pm

Nationwide Mutual Insurance - delay in claim process

Claim number 3010484164-1

Dear Sirs,
I was in an MVC with Russelle York . Where my car was totaled (For year and mileage) and picked up as per Yiana Andrianakos. I sent the title signed over with the wrecker personnel as directed on 3/23/2018. Joey the adjuster calls afterwards that he is sending an adjuster out to appraise the car and he has nothing in the computer and has no update and began accusing me that I expect more then what he is willing to do and furthermore he has no information to verify what we are telling him.
Next, an adjuster Thomas called advising me he would like to set up an appointment to come out and see the cost to repair the car, he was advised Nationwide already picked up the car. I called Joey back to find out why all the confusion in the same day 03/23/2018. I did not hear back from him this morning as I had expected, therefore I called this morning trying to get some finalization on an accident that was not even my fault. I therefore turned to my insurance company to get further assistance and finalization as I have no updates on how long this process takes, and was not advised of such either. I am supposed to return the rental car I have this Saturday and again I have no update on the finalization of this from Joey as we head to a holiday weekend and I am trying to make plans for Easter. Joey has made himself appear uneducated in the insurance industry and should be more forthcoming on this process as this is poor customer service requiring customer service recovery at this point. I have also called and spoke with Isiah and he advised that consumer advocate will be in touch with us 24 hours from now and made a report to Joey's supervisor. In the meantime my own insurance agent called to advise me that Joey had informed her today after he and I spoke that he could not process until he found someone to tell him my SUV was totaled or fixable and that could take a week to 10 days for that report. The MVC was 3/16/18 we are 10 days since the accident. We like others have limited income to replace my vehicle that was paid for and to replace what we had is over 5k yes it may be older but the engine was rebuilt and expected to go another 100k miles. I am just upset that this happened to us as I have had major back surgery back in June and to have someone say they thought they were stepping on the brake and come flying out of a post office parking lot directly into me the drivers side of the car and keep going was unbelievable and terrifying. Thank you for your time. Michael and Lauri Snyder cell530-624-3739, home 530-8762-0048

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12:32 pm
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Nationwide Mutual Insurance - claims associate is unresponsive

Regarding claim # 373758-GG. Loss Date: 29 November 2017 A car insured by Nationwide destroyed part of my fence. I received a check for less than the estimate to repair the fence. In addition, the insurance adjuster noted that in Rhode Island, the entire length of fence needs to be replaced in order to ensure that the fence matches. He indicated that we...

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8:37 pm
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Nationwide Mutual Insurance - auto insurance

A policy was written for myself and my daughter two years ago while she was under age. She aged out and got her own policy. She then lost her job and wanted me to help her with the car insurance and she contacted the Nationwide Agent and added my vehicle to the policy instead; while I still maintained the origininal policy. I suffered a loss on 6/10/2017...

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J
7:01 pm

Nationwide Mutual Insurance - auto insurance

I cancelled the policy before it the coverage started, shortly after I got it. I have been calling about the status of my refund for weeks, and every person I speak with gives me a different answer on when they will process the refund and how long till the money is reinstated into my account. I have been assured by 3 different people that it has in fact been cleared and been given a date on when I should see it reflected in my account. Day comes and nothing. I've file a complaint with corporate and informed then I was also filing a complaint against the company on the State. The same person who told me it would take an aditional 16 business days according to company policy, sudenly found a way to release my refund the same day, and to expect my money within 24 hours. I was then called with an apology regarding the poor customer service and assured me she would informed each of the individuals supervisors regarding their poor service, which I call straight up lying and deniying service. I asked for proof, she told me she could only provide and emai detailing the actions she took. I called again to check, since Ive been lied every step of the way, only to be told my refund is on hold.

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4:14 pm
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Nationwide Mutual Insurance - auto loan

Lets start about a year ago. I started get a letter from you title office requesting the vin number from the truck that I financed through your company and I return the information requested pronto. A few weeks later same letter call the title office and told they did not receive it so I sent it again & again. One time sent it registered letter. Still...

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+1 877 669 6877 +1 800 882 2822 More phone numbers
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