PayPal reviews & complaints 441 - 240
PayPal complaints 240
PayPal - refund scam
I won an on-line auction on ebay on 7/5/08 and never received my product. After contacting the seller for a refund due to non-delivery, a refund was done through paypal. However, my credit card was charged a second time instead of being credited. After an hour on the phone with three different reps with paypal, I was told there was an I.T. problem that has been on-going for eight days and there was no way for them to reverse the charges on my credit card.
This is THEFT. I will never use paypal nor ebay again.
I try to pay them online and I can't get on there website until after the due date, this happens every month. So I made it so it would be automatic payment for 6 months. They didn't notify me that...Read full review
PayPal - problems with account
My first complaint is one that is of a more recent occurrence. Sometime last year, PayPal screwed up an account transaction that left me unknowingly owing them $290. I discovered my account was locked, and I didn't understand why despite attempting to e-mail the company to get some kind of understanding with no response. I later on received a collection for the funds, and based on not being able to prove that I actually didn't owe them the money, I finally paid the bill off. I directly e-mailed their appeals department to get information on what needs to be done next, and received no response after a couple days. I finally tried to log back in after finding out my collections payment had cleared, and it was still locked, so I submitted a response through their website, a couple days later, no response. So I finally e-mailed them again, 3rd attempt - and will give them a couple days before I contact the Better Business Bureau. I cannot obtain a phone number because when I tried to get their Service Center number, it required me to log in, and when I do, it takes me back to the "your account is locked, e-mail appeal..etc." message from before and back to square one. I would be absolutely screwed if not for the next initial realization in my next complaint.
Because of the account locking, I had to set up a different account to do business with through my record label and other business. By other business I mean buying goods through retailers that only accept PayPal or mail in payments. I had made a purchase to a Japanese retailer, and sent in a refund to a customer who ordered an item that is now indefinitely out of stock. I am forced to have my PayPal account for the business set up through my savings account because the original is through my checking. When I processed the funds for these two transactions, I had thought that I had the funds in my Savings, which I did not; so I ended up overdrafting my account twice because of it - which is, of course, my problem to deal with. However, PayPal attempted to recharge the transaction to the Japanese retailer not once, but twice, and the refund one time, without my approval, automatically a couple days later. This caused me an additional $60 in overdraft fees. When I contacted them to complain about this, they stated that it was my problem to make sure I have funds in my account, and they can't be held responsible for overdraft fees on my end when I overdraft over a transaction I make. When I responded reexplaining that THEY ARE responsible because I never authorized them to re-charge the transactions, I received no more responses, instead I received a survey asking about how I felt about my service, which I obviously rated incredibly low and would be in process of closing all of my PayPal accounts, establishing accounts elsewhere (Google CheckOut) and let everyone I know to stop using PayPal. After reading more horror stories on this site and others regarding PayPal, it's just fairly obvious that this company only cares about it's own security and now making it's customers they make money off of happy. I've sold tons of CDs and Shirts through my record label that has paid for at least 2 full paychecks of an employee, and this is how I get treated? It's ridiculous.
PayPal - customer service are idiots
I was selling on ebay and using paypal for several years, I mainly sell during the holiday season.
On Dec 10, 2007 I sold an item that sold for $25.00 I promptly shipped out an got a tracking number, I keep all receipts, tracking numbers on file for problems that do occur during shipping. Two weeks later the item was returned back to me with "return to sender, no such address" stamped on it, I called pay-pal to inform them of this situation, they told me to fax in the receipt, a copy of the tracking number and a copy of the package to them for their investigation. I contacted the buyer and explained the problem and he wanted me to reship the item at my expense to the same address, I told him that I WOULDN'T because think about it if it was returned once it would be returned again.
The buyer made a claim on no shipment, so I called pay-pal again to remind them that they already had all the information about this issue, they told me that there will not be problems on this and they will get me the right address and they will make the buyer repay for shipment.
Two weeks later no response from pay-pal, I noticed that the money for the item was refunded, I contacted pay-pal they informed me that they ruled in favour of the buyer "because the buyer never received the item" I again informed them that they already had all the documentation from the shipment, they kept on saying "well the buyer never received the item" I asked them about the seller protection they again told me "the buyer never received they item"
Two months later pay-pal's collection service called me told me that I was $62.00 past due and they wanted the money. I refused to pay. Called pay-pal spoke with 2 of their senior reps, they informed me that my account was charged twice for this and that my account was past due and thats why they were calling me to collect, so I asked them why when my account already had a chargeback for the item they kept on telling me that the buyer never received the item and the buyer received the money for the chargeback. Hum what happened to the money I asked, they could never explain!
Simple math would tell you $25.00+$25.00 does not equal to $62.00 where’s the money at?
Obviously no one there knows either, why did I double charged for a chargeback and what happened to $12.00?
No one knows, no one can answer any questions, and no one cares.
PayPal - beware - notification of limited account access! - phishing mail!
Dear PayPal customer,
PayPal is pleased to notify our customers that we have successfully upgraded to a more secure and encrypted SSL servers to serve our esteemed customers for a better and more efficient services in the year 2008.
Due to this recent upgrade you are requested to upgrade your account information by following the reference below, using our new secure and safe SSL servers.
To validate your PayPal account click on the following link:
This email has being send to all our PayPal customers, and it is compulsory to follow as failure to verify account details will lead to account suspension.
PayPal Security Team.
PayPal - paypal phishing email
Please Update Your Informations!
Dear Member PayPal,
To complete your PayPal account, you must click the link below and enter your password on the following page to confirm your email address.
Click here to activate your account
Your new PayPal account makes sending online payments fast, easy, and secure. With over 150 million members, it's the best way to:
* Buy from an online auction
* Pay on a merchant website
* Send money to anyone with an email address
Confirm your email now to make sure you can use your PayPal account the next time you make a purchase.
You can also confirm your email address by logging into your PayPal account at https://www.paypal.com/row/. Click on the "Confirm email" link in the Activate Account box and then enter this confirmation number: [protected]-1481
Thank you for using PayPal!
The PayPal Team
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and choose the Help link located in the top right corner of any PayPal page.
To receive email notifications in plain text instead of HTML, update your preferences here.
Copyright © [protected] PayPal. All rights reserved.
Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value
facility, does not require the approval of the Monetary Authority of Singapore.
Users are advised to read the terms and conditions carefully.
PayPal Email ID PP468
PayPal - don't trust, don't click!
Just received this email from PayPal Security Center:
Dear valued PayPal member,
It has come to our attention that your PayPal account information needs to be updated as part of our continuing commitment to protect your account and to reduce the instance of fraud on our website. If you could please take 5-10 minutes out of your online experience and update your personal records you will not run into any future problems with the online service.
However, failure to update your records will result in account suspension. Please update your records on or before August 15, 2007.
Once you have updated your account records, your PayPal session will not be interrupted and will continue as normal.
To update your PayPal records click on the following link:
PayPal Update Team
BEWARE! DON'T TRUST! IT'S SCAM!
PayPal - fraudulent purchases thru my paypal account
I received a letter stating someone has tried to purchase something with my criteria. I dont' know who it is or how they got my information. I am going to the police with this. Please check your records and send e-mail the copy of application that was done in my name so I may take it to the police when I file a complaint. The address on the credit report was P.O. Box 981404, El Paso, TX 79998.
Mary T. Gallup
PayPal - misleading safety feeling
Of course everyone knows that ebay created paypal as a means of collecting money for transactions. What everyone doesn't do is read the end user agreement from paypal to know that they have a disclaimer for every possible situation that doesn't favor the seller or the buyer but themselves. Believe me, if paypal has a dispute they will do everything to resolve it unless they are at fault. They do not offer ANY of the protection that they advertise. They simply instruct you on what to do so that you MIGHT win a dispute.
I found this out after learning that paypal doesn't confirm credit cards so if you accept a payment from paypal and the person disputes the charges, then you will be responsible for the chargeback and fees. Simply put, they don't verify anything and they don't protect anyone but themselves.
I will never use ebay or paypal ever again and you should only do so at your own risk. With all the advertisements stating safe this and protection that i was misled into feeling safe with their online transactions. Learn from my mistake, it cost me $202.26 and harassment from a collection agency as well as degradation to my credit report.
PayPal - I was ripped off by pay pal!
I sent my friend $180.00. He lives in Brazil and after waiting for the check for 2 months, he finally received it only to learn that he could not cash it anywhere in Brazil.
Why would paypal send him a check he could not cash? They knew it!
My friend even tried cashing it at a Citibank and could not.
Both of us have called and written paypal many times and after many different excuses, have not had any success in getting my money returned to my checking account (where it was withdrawn).
PAY PAL IS DISHONEST AND SOMETHING NEEDS TO BE DONE ABOUT THEM!
I am going elsewhere on the internet to complain. I will do whatever it takes!
PayPal - slow money transfer
I had sold some items on ebay and the buyer pays for shipping. When I wanted to get the money out i couldn't. They made me pay shipping and wait tell the items got their, before they would let me have the money. I over drew my checking account 300 dollars. Now I sold some more stuff and they limited my account again for no reason. They don't want to solve this problem. I called at least once a day and get no ware. They say they send me emails but I have nothing in my inbox. I would tell someone not to use them if they need the money quick. It takes at least two weeks.
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