Papa John's review: Papa Johns managed to take our money twice, provide absolutely nothing in return

Charged twice, no pizza, and then hung up on

Absolutely terrible experience with Papa Johns.

We ordered pizza online and received no confirmation, but the money was taken from our bank account. I called the store and was told they had no record of the order.

We tried ordering again, thinking there may have been a technical problem. Exactly the same thing happened — the money was taken again, but there was still no order and no confirmation.

I called the store again to explain that we had now been charged twice and still had no food. Instead of helping, the employee was unbelievably rude. He basically told me, “If you ordered online and it didn’t go through, order through Uber,” and then hung up on me.

So Papa Johns managed to take our money twice, provide absolutely nothing in return, and then treat us like an inconvenience when we called for help.

Completely unacceptable customer service. I now have to chase Papa Johns to get my money back for two orders that apparently never even existed.

Very disappointing and definitely not what you expect from a large company.