Panera Bread
reviews and complaints

I ate at University Hills Panera Bread on Nov. 7th with my daughter. I paid at the counter. The bill was $27.85. I was double charged which I discovered when I checked my banking account online. I called the Panera I went to, and talked to the dumbest manager ever! Not helpful. I complained to corporate and got the run around. Never got a kind word. I made several calls, and it took a long time, and finally I got a refund. Tonight I looked at my banking account, and I have a charge from Panera Bread for $27.85 on Dec. 5th. I promise you I have not been back to a Panera, and NEVER will! I called and spoke to Denise at the corporate number. She said "file a dispute with your bank." You have the stupidest employees, and worst customer service I've ever encountered! Your food is over priced too! Please refund my money, and leave me alone. I'm 68 years old. I have leukemia. The stress is going to give me a stroke and kill me. I will bad mouth Panera as much as I can. Maybe the local tv stations would like to know how you treat people.
Bonnie Long

I ordered this online requesting no cheese whatsoever as I'm allergic. I called the store and alerted them to take care of avoiding contact. I received my food with cheese on it so I was unable to eat the sandwich. And they put the soup into the bread bowl instead of the side container like usual, so the soup was cold and the bread extremely soggy. I paid almost $30 and I couldn't eat any of it. I tried calling the store but got no answer and I'm pissed. I under cross contamination may happen but they put cheese all over it even though the receipt even says no cheese and the service was horrible the food wasn't edible. I want a refund or something

I looked on the internet and it said you did a deal for Veterans Day. I show up just to find out that your manager says only corporate does that. The cashier has no idea what is even going on and the manager is yelling the answers from the other side of the restaurant. I don't understand how corporate does the deal but this franchise does not. It just makes me not want to come back. There's no discount for military and the service was really rude.

Hello panera bread,
Just read the article about the employee who exposed the mac & cheese preparation. Which indicated that the mac & cheese is actually frozen vs. Freshly prepared. While I personally know from working in the food industry years ago, that most foods are not actually fresh, instead they are either frozen or canned. It is close to impossible for restaurants, to maintain fresh foods, simply because food cannot be preserved long enough, to stay fresh. Nonetheless, i'm writing today to make someone aware, that I frequent panera bread often, and lately i've been disappointed. My order(s) (as evidenced by my profile) typically consists of a u pick two item". I normally visit on the days the cream of chicken & wild rice soup is served. Again, while I know it is not freshly prepared everyday, it is still my favorite. To accompany the soup, I select the cuban chicken sandwich.in order that the sandwich is prepared correctly, I write down how I would like it prepared. I specifically indicate, no sauces, no mustard, no may or any spreads.. Also w/no onions. I prefer meats, cheese, pickle's on straight croissant toasted, to go. For some reason, this is difficult to perfect. Because something is always wrong. Rather than bring the sandwich back, I just live with it. While I truly enjoy purchasing lunch from panera bread, & the occasional $1.00 off my purchase, it would be nice to have it prepared, as ordered.
Thank you,
Linda harris
[protected]
[protected]@gmail.com

We purchased your soup at Giant Eagle-4300 Kent RD, Stow OH 44224 Ph [protected] on 10/12/19. Cost $5.99 with a $1.00 coupon. This is the nasty tasting soup we could not eat it, we had to throw it away code [protected]. expiration date 11/26/2019.
Eleanor Eddy [protected]. we will not be buy any of your products in the future. As this was a waste of money.

Placed order last night for pickup this morning at 7:30. Arrived at 7:25 but they hadn't started on my order. Was asked what kind of cream cheese I ordered even though it was on my ticket. After bagels were selected, reminded them I needed them sliced. After that was done, was asked to verify the order since my name wasn't on the ticket.

Would recommend special instructions and name of client be more prominent on ticket.

I ordered a roast turkey avocado BLT and it had no avocado on it. Since it was a take out order I tried to call the store but no one answered the phone. The sandwich was delicious and the service was good but I was very disappointed not to get avocado on my sandwich. Just an aside, the squash soup is by far the best I've ever tasted. I am droning on because I was informed that my complaint had to be at least 350 characters long. I find that odd.

Today I went to my local Panera and was told that you D/C the French onion soup. That's my favorite soup and I'm very upset that you no longer offer it. It's one of the few soups that's not on my do not eat list. Additionally, it's one of the few soups at this location that's not swimming in added oil! The last time I tried your tomato soup it had so much oil added that I ended up tossing it out! 😢 so today I settled on 1/2 sandwich and 1/2 salad. Settled for almost $12.00? For that I could have gone elsewhere to crackerbarrel, Olive Garden, chic-fil-a. Next time, I will.
Lori B

I was in to buy a sandwich. I got the cuban panini. The bread was great but the meat was chewy and hard in some spots. I come here ofter and have never had a problem, i even applied for a job recently. i dont know if it was because it was the end of the night or just old meat but it was very disappointing. i like your place and will continue to come there, just needed to let you know.