Overstock.com – Multiple issues - worst experience ever had - additional info

Password didn't work and reset acct option never sent(checked spam etc) they have my acct since I ordered and received item. Cust service - 40 minutes to answer call! Gave her order number and she couldn't get into system and said she had to reset her side and call me back. said she would send reset email. Hasn't happened! Is this fraud? called BBB phone number and they resolved return after I told them I wasn't hanging up until someone with Overstock helped me with the return. They promptly sent a return label for shipping. they still couldn't resolve the login issue. both of the reps were excellent as far as response goes! . I blame the company that is not providing them with the proper resources to do their job, nor enough employees for customers waiting nor the technical expertise to help resolve the password reset issue.