The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Overstock.comReturning jewelry

Beware that Overstock.com charges an inspection fee of $10.00 for returned jewelry. This is a consumer rip-off because Overstock can send out a poor quality item and then further penalize the disappointed purchaser by charging $10.00 plus the return shipping fee. Specifically, in my case, I ordered a blue diamond pendant and received grayish diamonds. So now I'm out the return shipping fee as well as an extra $10.00 return inspection fee. I had previously purchased the matching ring to this pendant from HSN and received beautiful teal diamonds that bore no resemblance to the grayish stones in the Overstock pendant. Clearly, Overstock quality control leaves much to be desired.

Responses

  • Be
    bell J Dec 28, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have bought several jewelry items on Overstock and was disappointed with most of them. I ordered a black diamond cocktail ring. One of the small black diamonds was missing in the center, there is no way they did not see this when packaging. I opened this very carefully and the stone was not in the box. Many years ago Gucci watches that I later found out were fake. Turns out they were Pablo Gucci brand, IDK whatever fakesness that means.

    I have order other textiles and things that I feel were a bait and switch. The pattern I received was not what I got, just something similar of a lesser quality. I have pretty much given up on Overstock. And it's too bad because I spend thousands of dollars there.

    0 Votes
  • Ch
    chrissiemarie Aug 15, 2010

    wow that happen to me i bought a pair of black diamond earrings for 80 bucks an they were a nice size too. an when i received the product it was really small. like the ones you put in a infants ear. i was so mad that i wasted 80 bucks for something that i could have bought somewhere else. an on top of that it was a gift. i will never waste or buy anything again from them!!

    0 Votes
  • Sn
    Snowy grants Dec 07, 2009
    This comment was posted by
    a verified customer
    Verified customer

    you stink

    0 Votes
  • Sn
    Snowy grants Dec 07, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Overstock.com return policy makes it impossible for you to get a return on jewelry items even if they were not open, they sent a pair of earring that were damaged and then expect you to prove that that was how it was shipped to you, you are better off buying jewelery from any on line company but Overstock

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.