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Scented Monkey Customer Service Phone, Email, Contacts

Scented Monkey
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1.0 7 Complaints
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Scented Monkey Complaints 7

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J
12:38 pm EST

Scented Monkey iterm price changed after I paid-charged more than confirmation, no return call

I have been calling Scented Monkey for two days during their normal business hours with no return call or pick up. What happened in my case is very strange. I ordered three perfume items and went thru the payment process. The payment was accepted and it showed the amount I would be charged at the final confirmation. Then, the price on one item changed substantially. It went from 27.60 to a price of 39.33 AFTER I paid and charged me for the higher price on the order status confirmation number hitting my credit card! This has nothing to do with any promo coupon, those are deducted as a credit at the end of the invoice. The individual price was less during final approval review and confirming ok to pay and entering cc. Scented Monkey needs to answer their phone or call back. This is outrageous to charge more than the final review confirmation after I confirm to pay one amount and it increases to a higher price (the ounces and size did not change). Unless this is resolved, I will tell everyone to beware. Waiting to hear from SM how they resolve, hope this is just a glitch but because I have not been able to connect or receive a return call, SM needs to see this!

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J
9:37 pm EST

Scented Monkey fragrances

This store used to be good, my past 3 buying experiences have been horrible, but the last one was the straw that broke the camels back. I urchased $36 in items with a free shipping code. 2 of the colognes came in completely smashed boxes, and one wasn't delivered at all. I disputed it on Paypal, and Paypal asked I return the items, which I already threw out since the actual glass was broken, plus that I pay return shipping.

I just said screw it, and cut my losses. Idc how good of deals this place has, and you all shouldn't care either.. I feel they are gonna be out of business soon with how they treat customers as of late.

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pobarjenkins
Minneapolis, US
Nov 11, 2017 3:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You shouldn't have to pay return shipping for damaged items, but almost all companies would require the merchandise to be returned.

ComplaintsBoard
M
8:29 am EDT

Scented Monkey Not to be trusted

Ordered some Versace products from Scented Monkey over a month ago and received nothing yet.
I received a notification that my order was shipped, customer service rep assured me that I'll get my order any time soon. Weeks passed and there was no sign of my order, so I contacted Scented Monkey customer service to get some information regarding my order status. Their rep said that there was nothing he could do and that he had no idea why was it taking so long. I asked for a tracking number but he said he did not have one.
I would not recommend this company to anyone! Still waiting for my order and their customer service is absolutely useless!

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Is Scented Monkey Legit?

Scented Monkey earns a trustworthiness rating of 72%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests Scented Monkey is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with Scented Monkey, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for Scented Monkey. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Scentmonkey.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Scented Monkey's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • Scentmonkey.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • The website belonging to Scented Monkey has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Scented Monkey. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
S
10:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Scented Monkey No product and to refund given

I order fragrance from scented monkey, while i waited for about two weeks for the tracking number, i got a message that my order has being cancelled. I did not get back my money each time i wrote them they replied after about three mail that they are processing the refund.
Weeks gone i realized that they now refund was sent to my card, i wrote them again, the relied i got was that the refund has being sent but there is a hold on the funds.
It is more that four months now my bank confirm there was no refund sent and when i write them they stop responding.
I believe i have being robed of my money, imagine when thirty something us dollars is taken from a hundred thousand people.

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R
2:34 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I have ordered cosmetics and some other supplements from the company www.scentedmonkey.com. I didn’t get it, because the seller turned to be liar and thief. He didn’t send my order and lied to me within several weeks. When I finally asked to return my money back, he told me that the whole sum would be refused within 10 working days. Nothing was returned. I have no idea what to do now.

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E
8:58 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought perfume and candles from the company www.scentedmonkey.com. But these jerks provided useless info about the purchase, as well as they haven’t provided the approximate date of the delivery. I was shocked and tried to get some info from them, but they haven’t replied. The company is real ###, so please stay away from them and post comments about your things with them.

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M
8:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Scented Monkey Not receiving samples

I have contacted their customer service department approximately six times since 12/19/11 with no resolution. Originally, I had emailed them stating that I received one portion of my order, but not the sample size items (3 items at $2.99 each). Each time I make contact regarding this issue, I continue to receive the same pointless reply: "you should have received them".

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silvermt
US
Sep 19, 2015 10:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i agree with you, i made an order for perfume and after about two weeks of waiting for the tracking number, they indicated that my order was cancelled and each time i wrote them concerning my refund, their response is that my refund is being processed. After the refund processing talk, they changed their response and said they have refunded my monkey but their is a hold on the monkey. But each time i go to bank their is no refund. Their nest move now after about 5 months is that they stop responding to my mails. My advise to everyone is stop buying from them, they are fraudulent.

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E
estelle folle
Talkeetna, US
Oct 09, 2013 9:24 pm EDT

I ordered a very expensive bottle of perfume from Scented Monkey through their ebay store which turned out to be fake. Even my husband could tell the difference! I returned the perfume immediately and have been trying to obtain a refund for the last month. I have contacted them several times with a copy of the post office's proof of delivery, but the reply is always the same: " Your refund will be made soon, as if [sic] the returned item has been received." Never again.

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Overview of Scented Monkey complaint handling

Scented Monkey reviews first appeared on Complaints Board on Jan 10, 2012. The latest review iterm price changed after I paid-charged more than confirmation, no return call was posted on Nov 6, 2018. Scented Monkey has an average consumer rating of 1 stars from 7 reviews. Scented Monkey has resolved 0 complaints.
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  1. Scented Monkey Contacts

  2. Scented Monkey phone numbers
    +1 (800) 595-1644
    +1 (800) 595-1644
    Click up if you have successfully reached Scented Monkey by calling +1 (800) 595-1644 phone number 0 0 users reported that they have successfully reached Scented Monkey by calling +1 (800) 595-1644 phone number Click down if you have unsuccessfully reached Scented Monkey by calling +1 (800) 595-1644 phone number 0 0 users reported that they have UNsuccessfully reached Scented Monkey by calling +1 (800) 595-1644 phone number
    +1 (516) 576-8860
    +1 (516) 576-8860
    Click up if you have successfully reached Scented Monkey by calling +1 (516) 576-8860 phone number 0 0 users reported that they have successfully reached Scented Monkey by calling +1 (516) 576-8860 phone number Click down if you have unsuccessfully reached Scented Monkey by calling +1 (516) 576-8860 phone number 0 0 users reported that they have UNsuccessfully reached Scented Monkey by calling +1 (516) 576-8860 phone number
  3. Scented Monkey emails
  4. Scented Monkey address
    P.O. Box 68, 425 North Broadway, Jericho, New York, 11753, United States
  5. Scented Monkey social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Scented Monkey Category
Scented Monkey is ranked 1298 among 1576 companies in the Online Shopping category

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