My wife and I have been customers’ at the Grapevine Outback location for 15 years now. We spend one evening, usually Friday evening, also Saturday and sometimes one more time each week at this establishment . Again, I mentioned that we have been doing this for 15 years. During this time we have met all the different management staff, employees and many patrons. As I am sure you are aware, there are some employees working at this location that have been at this location since our first visit, which is one of the main reasons that we enjoy and relish our attendance. I will mention at least one outstanding employee, Bridget, however there are many more that are tremendous and have become close friends (Rachel, Todd, Jackson, Trent, Meredith, to name a few). In addition, we have met many wonderful good people during our visits, and have become very close friends with many other “regulars” and non regulars that dine and visit this location. I guess we just try to be friendly and help everyone enjoy their visit.
As you are aware, Outback is “not” the only restaurant available for us to frequent, however, because of the employees, the service, cleanliness, the standard for quality of food, pricing and variety of selection, we really only ever consider this restaurant. We even joke about it, well, “let’s try a new restaurant…….like ”, and we end up at Outback. All who know us hear about how “ great Outback” is. We solicit virtually everyone we come in contact with to frequent this establishment. We bring our family, our friends, and business associates to this location as stated prior on a regular basis.
I wish to apologize however for an incident that occurred Friday night, 12/23/2011 at this location. I arrived at Outback from work at about 6:30pm, and then my wife and oldest son arrived. We sat at the bar, as we usually do for cocktails and some dinner. Met and spoke with other couples that were sitting around us, laughed and were having a pleasant evening. Although the Restaurant was busy, “service “ was again fantastic, Bridget and Rachel working behind the bar and were just super attentive to all both sitting and standing around the bar area. We ordered some dinner, ate and visited with those around us. Met a very nice couple that resembles an actor and that also lives in Grapevine. Our son finished his dinner and departed at about 7:45pm.
All seemed fine until a group (two adult males, an adult female and young girl) came in and first sat across the bar from us, then moved to some seats that where vacated close to us. As I usually do, I greeted them, they sat down, and I didn’t pay much other attention to them.
All of a sudden, the larger of the two men, started loudly and profanely complaining about the service and how absolutely filthy the bar area was. I looked around to see the what he might be speaking of, but could not really picture what was wrong as the area was busy. My wife responded to the man that he please not be so rude, loud, and asked as to what he was referring, to which he then basically told her to “shut the “f”up, and repeated his disgust with the establishment. It was then both my wife and I responded to the man that if he was unsatisfied, then maybe he should leave. His response became more profane, and told me to be careful for my actions because he would “f” me up. I did then respond quite profane, stood up, stated again that maybe he should leave if things were so horrid, and then I sat down. About this time, one of the assistant managers appeared with a couple of waiters, spoke to the man and then they escorted him back to the kitchen. By this time, the females that were with the men left, and the other man remaining, stated to me that his friend was going to “f” me up, and to be very, very afraid of him. From my sitting position, my response was also stern and profane, yet I asked him if maybe they just leave and I would pay their tab. His response was something to the effect of “f” you. I stated profanely with a “whatever”, and he left. However, the first man was still in the kitchen with the assistant manager. All seemed calm again.
I ordered some dessert, it came, and I ate it. My wife and I were still at the bar when another manager came up to me and stated that “I” should leave. Well, that did irritate me. My “actions” during this event were not perfect, (as my natural voice is loud anyway), however, during the entire issue I remained seated except once, and was basically attempting to defend the staff and the Restaurant.
I then got up, laid $100.00 on the bar for our tab, and have left. Once outside, the first man was there still conversing with the assistant manager.