This past Sunday, August 27th, my family & I went out to eat at our local Outback Steakhouse to celebrate my birthday. My husband & I ordered the lobster & 6oz filet, my oldest daughter ordered the 6oz filet & my youngest ordered the sirloin from the kids menu. All of us requested medium as the steak temperature.
When our meals came out, my steak looked nothing like a filet or the other filets. Mine was 1/4 of an inch thick, which is not typical of a filet. My youngest daughter's sirloin looked more like a filet than mine.
I did cut into my steak & took a bite, but the texture of the meat was not of a filet. I told my waitress & she informed her manager. The manager came back out less than 5 min. after she said she would make me a new steak & presented me with another piece of meat.
I was a bit suspicious since the timeframe was so quick and knew that it took a lot more time to cook a filet than less than 5 min - even at a medium temperature.
Anyway, I did cut into the steak & take a bite. Flavor was good, but it was not a filet. The texture was not of a filet. I took a bite of my husbands steak just to compare & it definitely was not the same.
I informed my waitress of this, but asked her not to let her manager know because I was already embarrassing my family enough and if I sent it back, I was essentially calling the manager a liar.
Overall, I am quite disappointed and felt I had no options in this situation. But I did feel I was taken advantage of by the manager. I will not be back to this outback unless I know this manager is no longer at that location.
My ticket # was 0108-1; server was Victoria P, timeframe was 8/27/17 at 18:07 - this was the Outback in Crystal Lake, IL.