Orange Brand Services (formerly Mobinil)
Egypt - 11221
Orange Broadband falls over at least once a month. Every time we try to get it fixed, Orange tell us it is our router. Each time, it is the network. When we try to talk to customer service, they blame everyone else, tell us we must wait for a line test and refuse to escalate the problem. The service representatives refuse to let us speak to a supervisor. They also charge us for each call.
So far, they have never fixed a problem. With our last outage we were down for 2 days. We finally fixed the problem ourselves. We turned off the router for 45 minutes which reset the equipment at the telephone exchange.
I have never known such poor service:
* they do not fix problems
* will not escalate
* hang up on you if given half the chance
* have unreliable network connections
I don't really want to complaint I just have a question.
I'm a mobinil costumor who has a nokia 6300 and I was trying to activate the Internet on it.
Could you tell me how, please.
I am Asif Febin from Kerala writing this in order to help the job seekers from to be cheated by some ugly people. I got a mail mentioned that I have selected for a high level job with too much salary from a company named Orange telecom in dakar Senegal. But I got necessary information from the Senegal Embassy in India at right time and escaped from being cheated. So I advice all to be not to be cheated.
I received a offer letter from Orange telecom from Mr Ahmad Mohammed. Hr manager walter. Without any...