Optimum — internet residential
My account# [protected]
I have been a customer for Optimum for over 15 years and I found Cablevision practices unfair. My account was automatically renewed until 2021 without my approval and because Cablevision is the only vendor available in our co-op City Bronx location, we do not have another choice than to be forced to remain with their service. In addition our current bill is $69.85 for Optimum 100 but if we wanted to upgrade to the 200, we will be charged $20 more while all new customers are getting Optimum 400 for only $54.00.
Do you see anything wrong with this picture?
What benefit do we have as long time customer?
Isn't it an unfair practice? I have intended to submit a post to one of this political blogs but in all fairness I would hope that your board members would read this message and consider some corrective steps to satisfy long standing customers.
Why not having the Optimum 200 for an additional $5 and the 400 for $10 although we will still paying more than the new customers at least this would be classified as partial or fairly acceptable?
Bronx New York
More Optimum Complaints & Reviews
- Cablevision / Optimum - retention department 
- Cablevision - fees 
- Optimum Internet - internet 
- Optimum - fraudulent charges 
- Cablevision - fraud and scam 
- Cablevision - took off gsn! 
- Optimum - online chat
- Optimum - missing episodes
- Optimum - overall service
- Optimum - lack of service for telephone, internet, television