CB Internet Providers Optimum

Optimum review: Internet ans TV

Leoline Evans of The Bronx, US

Sep 24, 2025 10:51 am EDT

Verified customer

Featured review

Constantly have issues with the service, where channels freeze, then at times I get messages that this channel is not available to reboot my TV. My internet slows down.

The customer service is horrible. When you call, attempting to speak with someone, you have to jump through hoops with the automated system that only understands making a payment. When you finally can speak with someone and request to be transferred to the retention department, they refuse to transfer you and try to bully you that your account is in collections.

Desired outcome: That the customer service staff receive ongoing training, so that optimum properly address these longstanding complaints and show some loyality to its customers.

Confidential Information Hidden: This section contains confidential information visible to verified Optimum representatives only. If you are affiliated with Optimum, please claim your business to access these details.

0 comments

Add a comment

Optimum - Fraudulent charges 5

Optimum - retention department 2

Optimum - internet 1

Optimum - fees 35

Optimum - fraud and scam 7

Resolved

Optimum - took off gsn! 1

Optimum - guide and dvr

Optimum - Suddenlink $200 gift card 3

Optimum - online chat

Optimum - Internet services

View all Optimum reviews and complaints

Optimum Contacts

Optimum phone numbers

+1 (866) 200-7273

Click up if you have successfully reached Optimum by calling +1 (866) 200-7273 phone number 3 3 users reported that they have successfully reached Optimum by calling +1 (866) 200-7273 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (866) 200-7273 phone number 40 40 users reported that they have UNsuccessfully reached Optimum by calling +1 (866) 200-7273 phone number

Customer Service

+1 (973) 230-6048

Click up if you have successfully reached Optimum by calling +1 (973) 230-6048 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (973) 230-6048 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (973) 230-6048 phone number 1 1 users reported that they have UNsuccessfully reached Optimum by calling +1 (973) 230-6048 phone number

New Jersey, CS

+1 (973) 230-2037

Click up if you have successfully reached Optimum by calling +1 (973) 230-2037 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (973) 230-2037 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (973) 230-2037 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (973) 230-2037 phone number

New Jersey, Sales

+1 (203) 870-2583

Click up if you have successfully reached Optimum by calling +1 (203) 870-2583 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (203) 870-2583 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (203) 870-2583 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (203) 870-2583 phone number

Connecticut, CS

+1 (203) 870-2492

Click up if you have successfully reached Optimum by calling +1 (203) 870-2492 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (203) 870-2492 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (203) 870-2492 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (203) 870-2492 phone number

Connecticut, Sales

+1 (631) 393-0637

Click up if you have successfully reached Optimum by calling +1 (631) 393-0637 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (631) 393-0637 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (631) 393-0637 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (631) 393-0637 phone number

Long Island, CS

+1 (631) 393-0707

Click up if you have successfully reached Optimum by calling +1 (631) 393-0707 phone number 1 1 users reported that they have successfully reached Optimum by calling +1 (631) 393-0707 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (631) 393-0707 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (631) 393-0707 phone number

100%
Confidence score

Long Island, Sales

+1 (718) 860-3514

Click up if you have successfully reached Optimum by calling +1 (718) 860-3514 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (718) 860-3514 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (718) 860-3514 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (718) 860-3514 phone number

NY: Bronx / Brooklyn / Westchester, CS

+1 (718) 975-1140

Click up if you have successfully reached Optimum by calling +1 (718) 975-1140 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (718) 975-1140 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (718) 975-1140 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (718) 975-1140 phone number

NY: Bronx / Brooklyn / Westchester, Sales

More phone numbers

Optimum emails

contact@optimum.com

100%
Confidence score: 100%

Support

Optimum address

6 Corporate Center Drive, Melville, New York, 11747, United States

Optimum social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 13, 2025
View all Optimum contacts