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Optimum Cablecable service/customer service

1
P Aug 14, 2018

My elderly parents have not had cable service for weeks. I called Optimum, they had me trouble shoot over the phone and stated there was a service outage in the area. 2 weeks went by and still no service. I call again and was told the boxes needed to be replaced and she could not schedule an appointment for me at that time and someone would call me the following day. No one called. Now almost 2 months have gone by and I call again. I spoke to 7 different people plus an online chat and No one was able to help, no one would transfer me to a supervisor. I was placed on hold twice for over 20 minutes and both calls dropped. On the 8th person I spoke to in 3 hours I was finally able to get someone to schedule an appointment.

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