Opodo review: Flight tickets

Tony Desmond Rose
13 Albertross Drive
Humberston
DN36 4ZN
Tel: [protected]
My address at the time of the booking was,
15 Augusta Close
Grimsby
DN34 4TG
Qatar Booking Reference: WXG7UV
Opodo booking Reference: [protected]
I booked return flight tickets with Opodo from Manchester UK to Adelaide Australia to visit my son and his family as far back as 2020 to fly to Australia on the 5th January 2021.

Due to the coronavirus pandemic the flights were officially cancelled by Qatar Airways. I applied for and received Transport Credit Vouchers from Qatar Airways to enable me to book flights at a later date when the pandemic was over.

After almost a year the pandemic was still ongoing and Australia had a curfew on flights only allowing Nationals in and out of the country, I applied for a refund through the official Opodo website, I received emails telling me my refund was being processed, I contacted Opodo again by telephone and they stated my refund would be returned shortly.

I then received an email from Opodo stating that my flight fares were non refundable? I then contacted Qatar Airways who told me that was nonsense and directly sent me new Transportation Credit Vouchers clearly stating on the vouchers that the fares were refundable.

I have tried on numerous occasions to rebook flights with my vouchers but when I call Opodo they are telling me to contact Qatar Airways and when I contact Qatar Airways they are telling me I must book through the travel Agent I originally booked with.

I spoke with Qatar airways yesterday and they confirmed and reassured me that the travel vouchers were still valid.

I have kept ALL of the emails and correspondence between myself Opodo and Qatar airways,

I have also spoken to the financial Ombudsman who advised me to contact Opodo again to try to resolve the problem which I have done but still in the same position of not being able to book new flights.

I have confirmation of flight cancellation sent by email from Qatar airways and email from Opodo telling me my fares were non refundable but cannot attach them as the files are too large. I can forward all correspondence from both parties by email,

Kind Regards

Tony D Rose

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