The complaint has been investigated and
resolved to the customer's satisfactionResolved OneTravel.com — no refund for cancelled flights
resolved to the customer's satisfaction
WARNING - OneTravel.Com and CheapoAir.Com are the same RIPOFF company, PLEASE DON'T BOOK with either company - They lie about cancellations, refunds and don't put anything into an email for obvious reasons.
My adventure began with a lat minute decision to join my girlfriend with a broken foot on a trip to Brussels Belgium. I contacted two travel agencies but they could not help me because of the complexity of my trip beyond Brussels. So I booked on April 14th five reservations with OneTravel, two EasyJet flights from Brussels to Berlin, Berlin London, two hotel reservations in Berlin and a flight on Air Transat flight London to Toronto. My booking to Brussels was on AirJetWays that I booked directly with them. As you all likely know European flights were cancelled and I did not leave on April 16 for Brussels. On April 17th I contacted OneTravel by phone and notified them of my need to cancel all five bookings. I followed up with an email to the person I spoke with. Several days go by and I get no responses back by phone or email, so I contact them again by phone provide the same information again because the person pretends they know nothing about my cancellation request. Nothing happens for days again, so I call again ask for a supervisor, this time the lady tries to deal with Air Transat ticket and I get another bunch of can't help you stuff about Air Transat. Since I had contacted Air Transat I new they will rebook the tickets so finally she agrees to have a three way call with Air Transat. After looking at the cost of my rebooking, I choose to have the taxes refunded that should be $300 out of a $530 ticket. The refund was my big victory of $68 ... how they got that I have no idea but the Air Transat representative was clear that I was entitled to the taxes back.
The saga continues, I don't have a positive resolution to all five bookings. One thing that burns me is that the EasyJet flight were cancelled, how could they charge the customer? Hotel bookings were cancelled two days in advance of the arrival - how could they charge for the room?
Once Again, check the user feedback and don't book with scams such as OneTravel or CheapoAir.