Omaha Steaks review: Disappointed in qualify of filet mignons

We've been 100% satisfied with Omaha Steak products until our most recent order. We ordered four steaks on December 6, 2025 (#3113GT) for $74.99. The steaks arrived the next day, and we grilled two of them a few days later. My husband is an excellent grill man, very experienced.
The Butchers Cut Filet Mignons we ordered were gristly throughout which was a great disappointment. They didn't come near the melt-on-your-mouth Filets we've received in the past. We each actually weighed the gristle we chewed on and spit out. It came to 20% of the weight of the steaks.
We would like a refund from the company, or a replacement package so we can try it again.
We have been good customers, and have ordered several times for friends and family as gifts. No complaints until now. Thank you.