I am researching something besides Omaha Steaks. I have been calling three times now to the customer service for customer service. I spoke with a supervisor her name is Turquoise and she has to be the rudest person I've ever talked to. After ten years of total loyalty I am bailing out. Waiting a week for service is not my cup of tea. Perhaps Warren Buffett's confidence in Omaha Steaks is misplaced.