Olive Garden

I was traveling with a church youth group of 10 children (ages 9-13) and 3 adults. We stopped at the Rocky Mount, NC location because it wasn't very busy (about 7:30pm) and we wanted to treat the children before they went back home. We had been on the road for approximately 8 hours and the children were excited to go to Olive Garden. When we went in they said it would be a 15-20 minute wait. I took the children back to the bathroom while they began setting up a table. After everyone had a chance to use the bathroom we began walking back to the front and notice two whole sections that were open. So, when I got back to the front I inquired why we couldn't sit back in the empty sections since we were in a hurry and it was already set up. The manager said she had let some of the serving staff go since it was slow and didn't want one of her other servers "walking all the way back there". So she had us waiting for a table to leave and would set it back up for us. By this time we had been there about 10 minutes and they hadn't begun setting up a table for our group and wouldn't entertain the idea of setting us in the back. So, I explained if they couldn't seat us in the next few minutes we would have to leave. The manager replied with, "well I understand". We waited for about 5 more minutes and when we saw they were not going to accommodate us, we left and ate next door at Applebee's. I was extremely disappointed as were the children. Their attitude and customer service was very unprofessional and not accommodating!

Olive garden 1152
429 barrett pkwy
Kennesaw, ga [protected]
Check number : 825045
Server: jamie b
Check time : 17:03:09 on 4/21/[protected]@

To whom it may concern,

We went to olive garden and had the worst experience ever. I've been to many olive gardens, but this one was definitely not up to scale. We came in, we got our seats, our server gave us the menu, and gave us a couple of minutes to order. So she came back to take our drink orders and main course meal. Ms. Jamie asked if we would like breadsticks and salad. So we said yes. So we got our breadsticks, salad, and drinks. We were sitting there eating, and ms. Jamie never came back to us while all the other servers were attending to their customers. One of the other servers asked if everything was okay, and asked if we needed anything. So we asked for sauce for our breadstick, because the breadsticks were dry and we needed dipping sauce. So finally we got our sauce, and were almost empty of our drinks, salad, and breadsticks. Eventually, ms. Jamie came back after the 15-20 minutes we were sitting. She informed me that one of the meals we ordered was on the menu, but has been discontinued and that they didn't have the right ingredients to make the meal. So I had to re-order the shrimp scampi. We gave it some thought and said this is not right, because before we even get our meals one order will be cold, or that we will not get our meals at the same time. So we had to call again another server to get us a manager. Then all of a sudden our server comes and asked for a refill on breadsticks and salad, after still waiting again for our actual entree. After we got that done with the manager came by. So we told the manager the scenario that was going on. After all that was going on he said that we would make sure the meals came out hot, fresh, and on a timely manner. We felt that he didn't do much, because most restaurants when you have a bad experience or don't have the menu item that you wanted they comp the meal that wasn't there to give out. So he left after talking to us. We both kept eating after, but our server still was not there to refill drinks. So we were left there sitting without being serviced again. Since we couldn't find our server, we called again another server to just tell the kitchen staff we want our orders to go. So after awile she comes back with our to go food. Finally we just got fed up, told her to give us our check, and we were ready to leave. So when ms. Jamie hands us our check, she tells us the alfredo sauce is on the house and that you don't need to pay for it, and finally asked for water refills after all this time. So we said no it's too late, walk out and leave very unsatisfied. We just wanted to come out have a good time to eat, but didn't even get to enjoy our meals and left upset from the whole experience. Especially, when it wasn't even busy at the time we were eating. So to be paying almost 40 dollars for whole thing is ridiculous. After not even enjoying any part of the meal. I just hope something will be done about this. Please contact me back through my email [protected]@gmail.com. I will also be calling for a follow up this week.

Olive Garden has always been my favorite place to eat . But today changed everything. My waitress would disappear, not sure if she was high or what . Brought wrong drinks for kids not once but twice . If we asked for a refill when she finally showed up it took her over 20 min to come back . We were done and still didn't know where our drink was or the bill . The food was warm and pasta was hard . I got salad and my boyfriend soup with our entrees. The kids got mac&cheese, some pasta, some cheese sticks they didn't like . Basically just picked at it . My 5 yr old eat some of my salad . Like 3 pieces of lettuce literally! Waitress even came asked her if she wanted cheese then says you want any lettuce with your cheese and laughed . I know I could have gotten unlimited salad if I wanted to for "myself". But I was good . My food wasn't good so I picked at it and left it there. Didn't even want it to go.. bill came to $78 . I see a side salad for about $6. I wait and wait . Finally I get up with the kids to find her, I tell her isn't my salad free. She said well for you not the kids am like you seen what she ate ?!? Like I could have got bowl after bowl for myself ?!? She goes I'll take it off . Am like ok thanks . I wait and wait 20min I go to the desk and say am
Just trying to pay ? And as you can see I got kids with me running around .They ask me who is my waitress then I see her walk by I said the blonde one. Manager comes over with bill asks me what's the problem I explain . He goes you think you can come and feed your whole family salad for free if so everyone would. I look at the bill and say every kid got a meal to themselves and they did not eat salad but one . First of all talk about rude ! Waitress sucked, food was cold, now your telling me cause my daughter ate salad that am trying to get something for free?! When I myself could have gotten salad after salad but since it wasn't me eating the only one bowl she brought I have to pay $6. It's not even the $6 it's the point and how sucky and rude it was . Honestly I was so disappointed more with the managers actions .This was the Leominster location. I know I should have paid for the salad but with kids running around and this man Infront if his employees and customers saying if not everyone would come eat salad . What a joke I threw 5 $20s on the desk then I said no I won't tip her cause she sucked took a $20 back. Bill $78 left $80 and I left .. I heard Olive Garden was getting bad but I was in denial. Definitely from the cooks to the waitress but how can you blame them when look at what the manager said to me .. I will never go back lost a great customer. So disappointed..

I simply asked for 2 chicken parmigiana dinners and my husband gets there to pick up our dinner and it was not correct. How can you make a mistake with a simple order so my husband had to wait while they fixed it . We were very disappointed. We always eat in but we always enjoy the food so we decided to eat at home not a good choice. ? I tried to call and talk to manager I was left on hold 3 times.

We arrived expecting to have a wonderful dinner... The waitress carli was terrible... Had to send salad back 3 times was so soggy with dressing and not much lettuce in the first bowl... Breadsticks so salty couldn't eat... My friend had order chicken alfredo had to ask for 3 more bowls of sauce dry... I ordered the tour of italy.. Lousy... Sat for 25 minutes with empty glass, then we got bill.. She took our cards and told me I owed more money.. I told her it was a new gift card how could i.. When asked for gift card she replied it's in the trash... My friend asked for manager.. She told her he was busy she was very rude to us... Was not pleased with our dinner experience!

We went to Olive Garden in Lakeland by the mall and service was horrible.We were told the wait would be 45 minutes which we didn't mind.But, as we sat there seeing everyone come in after us get seated-it turned into and hour and 45 minutes.We got fed-up and left.We were celebrating our Anniversary and left more hungry than we were when we came in.We live 2 hours away and were not happy.Y'all ruined our day!I emailed the manager and never did get a reply back.The managers name is Kat Baron.

Yesterday was Easter and after church my family and I wanted to end the beautiful day with dinner at the Olive Garden. Let me begin by saying the place was jammed pack where the waiting was 30-48 minutes wait. Some of us decided to go to the bar for drinks while waiting and notice there were at least 5 tables that had not been cleared and cleaned. Which leads me to believe a lot of the waiting could have been avoided had there been clean tables. Finally we were called for our table. The table was not properly cleaned, debris on the table, in between the booth seats and the seats were filthy. After 15 minutes our server came over and announced she would be right with us not offering any drinks whatsoever. The server came another 10 minutes and announced she would be with us. Still nothing no breadsticks no drinks. Finally she came over and asked if we wanted breadsticks and salad and added she will be right back to take our orders. One of my family member told her that we've waited long enough and are ready to order. She took our orders and still no drinks. Just for the appetizers we waited 1/2 hour. At or around another 36 minutes our entrees finally came only one of the children's plate needed to be sent back by the another server that recognized it wasn't for human consumption. On several counts we had to ask our server for foods that was suppose to be included with the entrees. Due to the intervals of not eating we all loss our appetites and opted to take our foods home. Before ending our meal I asked the server to order a take out for a family member who could not join, the food was bought out on a plate rather than a take out container and I had to pack my food myself. The overall experience at the Garden was the worst I've ever experienced in all my life and I'm 54 years of age. Also I never been to the Olive Garden and my first experience will be my last. Never got a receipt for my foods I paid for and she never gave it to me after I asked for one.

To whom it may concern, my family and I went to the spring hill mall located in Dundee IL. On Saturday April 15, 2017. This was the worst service that we have ever had there before. We always go here and never had this bad of service. First of all the server wasted along time talking about a lot of different wines to get us to buy a bottle which we didn't want that. Second of all we wanted 30 minutes for our bread sticks when we wanted them when we ate our dinner. And the thing is the place wasn't even busy at the time that we want there. We also want there for 2 of our birthdays & anniversary and this service really was bad. Never had this happen to us before. We also spend a lot of money there and none of us were very happy about the service. Hope to hear back from someone soon in regards to this matter. Thanks Tammy

I have been a patron at this restaurant for over nine years. The service has never been perfect however the quality of the food and the environment more than made up for the service. As of the last three years or so the service has been horrible

Every time I patron this restaurant and i'm unaccompanied i'm harrassed by at least one if the waitresses there. It is though it is an anomaly that i'm a woman who dines alone as I clearly notice that single males do not receive such discriminatory treatment. On this day the waitress was debbie and the female manager [protected]:30 p. M. Who treated me with such disdain that it ruined my whole day and made me feel like no individual should be mad to feel i. E. Humiliated!

I ultimately had a very nice waitress.

The initial experience remains intolerable.

Spring, TX 77380, EE. UU. Last night we had dinner at your restaurant. The waitress Kina threw the vase holder to the table, instead of putting them on each place. she never picked the menus up. I had to put them on the table behind us. She gave us the plates for us to past them around because she couldn't move from the same place of the table. We had to colect the dirty dishes from the appetizers and put them in the side of the table that she was passing through so she could take them away. We still 15% tipped her but I believe that the manager should be around to check on tables and make sure staff is giving good service. It was not a good service at all.

To whom it may concern,
I had dinner at your Downers Grove, IL location and I have never had bad service until today. First, my guest and I were seated at a very wobblying and unstable table, to the point every time we lifted our hands off it would shake. So, I asked the server if we could change tables. We were then seated in a different area with a different server, named Nick. We ordered from the buy one take one home menu. I told him I wanted the gnocchi soup and shrimp scampi, and he kept telling me I couldn't order a soup with the deal with it clearly stated "start off with a homemade soup or house salad". He also kept saying fettuccine alfredo when I was telling him no the shrimp scampi. He asked if we needed anything else, and I asked for a thing of breadsticks. 10 minutes later he brings the salad, but not my soup or the breadsticks. 10 minutes later he came back asking if we needed anything, I asked him for my soup and breadsticks. He said "oh right sorry I was doing stuff in the kitchen". 10 minutes later we got our entrees and I still never got the soup or breadsticks. He decided to give me the soup while I was eating my entree, when there was no point to getting it anymore. When we were finished, he finally gave us some breadsticks. I asked him for to go boxes and the take home meals that we ordered. He brings us the boxes and check and said he will get the take home meals. 15 minutes later he comes to the table and asks if we needed anything or if there was a problem with the check. I told him no I thought you were getting the take home meals? He finally brought the take home meals to us 10 minutes later.

I love eating at your restaurant, but after today's service I am very disappointed.

Hello. My name is Christopher Johnson
I visited your Kissemee location yesterday evening with my family and group of friends we were vacationing with. We took advantage of your buy one take one offer. The service was excellent the food in the restaurant was great we all had a fabulous time. However eating my ziti noodles today from my take one meal i bit into a fair size piece of glass. This was very upsetting, and extremely alarming. Not the way i would have chosen to end my vacation in Florida. You shoud take better precautions in preparing your meals to go. I can't imagine how more upset i would be if it had been one of our 4 children in our group of 8.
Truly Unforgettable
Chris Johnson

Hi, I'm Edith Torres, I always enjoy eating at Olive Garden in Barceloneta, Puerto Rico. Unfortunately, I can't say the same about my last visit. My friend and I were disrespected by the waitress that served our food. We ordered unlimited soup, salad and breadsticks and were not offered a second serving. My friend asked for a second basket of breadsticks and the waitress brought us a single breadstick and told us that it was the only one left and that she would bring the rest later on (which never happened). Once we finished all three courses we waited for the waitress but she kept passing by us and ignored us even when we called her 5 times. My 2 year old son was getting uneasy so I decided we should pay at the front register. That was when the same waitress decided to charge us and when we told her we were not tipping her she got very angry. We tried to explain why, but the waitress kept talking over us and told us that she didn't know that we were "that hungry" when we told her about the breadsticks. She threw the receipts at us and said that we took "too much time eating" and that we "talked too much" during our visit. She embarrassed us in front of other customers and the only person that told her to cool down was a manager (Edgar). Please take matters in this situation. These are the type of employees that don't share the company's interests. We don't want free food, we just want to be respected and have a great time as we had on all our prior visits. Thank you and I'm very sorry for any inconvenience caused by us. Servers name: Karlas.

On March 10th, 2017, we went as a party of 4 for dinner to celebrate my birthday. My whole family loves Olive Garden and have been eating at Olive Garden locations for about 17 years or so. Never had a negative experience. I had called and made a complaint and was told someone would get back to me. I never heard from anyone. I am looking for the receipt which is in a stack of papers somewhere. The bill was around $86.00. We ended up leaving and paying the bill and went to another restaurant for dinner that night.
The waitress kept on bringing the wrong orders and dumping 5hem on the table. It took forever to get her attention to correct the issues and after waiting for what we ordered, the same wrong orders happened. We asked other servers to get her. When she came nerby, she would say be right with you. It went on and on. We complained at the restsurant. We were not appologiz3d to or compensated for what we paid. We ended up leaving so disgusted and eating somewhere else.
This waitress couldn't have her tables. The people sitting next to us were getting the wrong items and couldn't get her to correct it he situation as well. It was not just us.
This was one of the worst dining expriences I ever had in general, and it was at one of favorite restaurants. Thank you.
Nancy Flynn
111 Parks Road
Denville, N.J. 07834
[protected]

I'm not sure that the information we wrote in our receipt is the same as our copy, but we always calculate the percent of tip and round up to make the charge even.
If we made a mistake on the total, I was under the impression that it would be correct to match the correct total; not the total we listed.
$39.58+$8.42 = $48.00, not $58.00
I can mailed you my copy of the receipt

Im only complaining about 1 thing and that was my hostess. Now, my server was great! As we were being seated, I grabbed the kiosk to find a game for my son to keep occupied while we ate lunch. The hostess while asking if i was a rewards member snatched the kiosk from me n place the screen back on the rewards screen then proceeded to tell me that the games were $1.99. I was so shocked that she snatched the kiosk from me I asked her to repeat the statement to me for clarity. After she repeated i just politely nodded but this one thing put a damper in my lunch with my husband. Im an openminded person and usually give people the benefit of the doubt. The Lady was older caucasion with a lot of make up on. I'd just like your place of business to be aware of this incident and the problem reajusted if possible.

Hello
My family and I decided to stop at the Whitehall location for dinner. We thought we would have gotten a nice meal, well we were proved wrong. We spend more than 50$ and out meals where COLD and our portions where small. Our service was not anything to rave about either. In my opinion this needed to be addressed so other customers would not have to waste their time as well and be disappointed. Thank you

Copy of emails
=
Olive garden guest relations
12:01 pm (3 hours ago)

To me

Dear david,

Your loyalty reward points expire after 120 days if not redeemed. Would you still like us to deactivate your reward account?

I am looking forward to your reply.

Sincerely,

Guerline
Olive garden guest relations
=

David peters
3:11 pm (0 minutes ago)

To olive
Dear guerline,

Your response was not at all what I would expect from a "caring" customer perspective and it greatly disappoints me. Your willingness to deactivate my reward account is the final action of your company that tells me how much a customer is really appreciated. My experience in business has taught me to not treat any customer in such a cavalier manner. Does your ceo know how you respond to a customer's concerns? I doubt he would have responded as curtly as you have in your email message.in fact, I believe your email response should be made public for all to see how you treat a customer.

Let remind you that there are many dining choices available to chose from for an occasional meal out with my wife or a luncheon with a colleague. Unfortunately this experience has taught me that I should seek other choices in the future.

A very disappointed former customer,

David peters

4/6/17
cashed out at 9:29pm
check #31627
$58.76

I just had the worst experience at the olive garden in the Stonestown mall. I live near by and frequent this location, but today was different. I feel like the service I received, and witnessed was a reflection of the managerial staff. To start, the drinks we ordered did not come as requested... twice.. and we still never got the drink we ordered. Then as our food came out, our sever seemed to never have the cheese to add to our food (which olive garden is know for). We ended up just getting a cheese grater and adding our own cheese because the server didn't offer it. They just dropped it off and left. Then I noticed that multiple servers were doing the same thing. (This is the first time I have ever witnessed this) After the lack of cheese available, I noticed the servers were not using the serving trays to bring the food and drinks out of the kitchen. I witnessed a different server walking out of the kitchen with their thumb in the salad bowl. Then a third server carried three drinks in her hands spilling some of each onto the table behind us. (very out of character). One of the people I was with ordered a coffee and never got offered a refill, my soup refill was forgotten, and when I reminded our server they brought the wrong soup. When we asked for the check and to box our chicken dish the server brought out a box and left it on the table (usually when I eat at olive garden they box the leftovers for the customer). Our server didn't ask how the check should have been split, and then after telling them how we wanted it, they messed up and we could hear them scrambling to figure out what to do. Another server recommended paying us cash instead of getting the manager. Then the check was just set on the table as our server ran away without saying anything (acting like nothing went wrong, I'm assuming someone got double charged... not that big a deal, but would have been nice for a warning.) and to top it all off, we didn't get any complimentary chocolates with the bill (as is customary here) As we left, we made a comment to the manager, and they seemed to not care that our experience wasn't enjoyable.

I order some food from there and I had something brown all though my food I order shrimp and broccoli pasta there shouldn't be nothing brown in that order it felt nasty a slimy I took picture of it and when I called to tell them bout it all they wanted to do was give me the same thing over I wanted my money back after seeing what I saw in my food I will never eat from olive garden no more