Olive Garden

Very disappointed in the service. Short of staff. I was there before 3 families and they were taken before me. Also. Got to a table and it was 20 minutes before I got a drink. And that was from a hostess. I had to wave a waiter in thar area to place an order. He had an attitude and complained about some other sraff members did not come in and now he had the entire section to do. Also he said a customer got sick and almost died in there and some of the staff was so upset that they could not work.

I understand the situation but if you could not handle the customer flow then you should of had longer wait times and shut down certain areas in the restaurant if you did not have coverage.

I wasn't asked if I wanted more tea or salad. I didn't eat my entree I just asked for the check and left. I felt very rushed out.

June 19, 2017 my girlfriend, her son and myself went to the Cary NC location olive garden for a little lunch. The service was nice and greeted us but from there it went completely down heel. I supervise servers at a highly prestige country club and I am also one myself. My server took our drink orders but we later found out that the smoothie we ordered wasn't available then we moved on to food and our bread was burnt and uneatable. He never refilled our water nor offered. I feel that if I have to wait for my food to be recooked, why should I financially be responsible for it. The manager did come over but wasn't much of any help.

ROACH crawling on wall during service brought to the attention of waiter he dismissed it. I was with a party of 30 could have made a big deal but didn't. Others saw the ROACH. At least the waiter could have brought to the attention of the manager. ROACHES are unsanitary for a restaurant. I understand every restaurant hprobably have bugs but when they start to appear in dining area around guess it's a problem.

Date of incident: Sunday, June 18, 2017
Location: Olive Garden, Hyannis, MA
Incidents: To celebrate Father's Day, my husband had waited all month for Olive Garden ToGo takeout, specifically for his favorite food and ONLY request- breadsticks. We called at 6pm and were told order would be ready at 7. I arrived at 6:55, waited 35 minutes, and was told NO BREADSTICKS. I asked to speak to manager, hostess called 3 separate times before she came to speak to me. I explained not only had we come mainly for breadsticks, but order took 1 1/2 hours and I waited inside the restaurant for over a 1/2 hour. My husband, myself and my two teenage sons were extremely disappointed, hungry, and despite being regular customers for many years, agreed we may never return. We plan on sharing with our friends and family our horrible experience which ruined Father's day. Clearly, the service and/or ownership has deteriorated from what was once outstanding and reputable.
Resolution: Manager took cost of desserts off bill. We paid $66.00 for a meal we would not have ordered if we had been told there were no breadsticks. My husband's Father's day was ruined, which put a damper on the entire family's day, which should have been an enjoyable event. I appreciate your prompt attention to this matter. Thank you.
Please send reimbursement to
Stacey Kennedy
47 Redberry Lane
Marstons Mills, MA 02648

Hi my name is Joharys Garcia, today I take my husband to get dinner in olive garden, to celebrate fathers day with him, because tomorrow I have to work, and i took him to the location in Melrose Park, I have the worst experience in my life, I was so mad the sit us in the table at almost 8 and nobody came to us for nothing they almost 30 minutes and nobody came not even to ask us if we want something to drink, this location have a really bad service and im so mad because is not fear the I was ovethere to celebrate father day and this happens, I just walk with my husband out of there and I tell the lady in the front I'm leaving because nobody not even came to ask us if we want something to drink, she was nice and she tell just give a second let me get the manager, but you know what I was so upset the i just want to cry so I tell her don't worry I'm leaving, and i left, this is was the worst experience the I ever have.

We were at the Conroy location today and just wanted to mention that the server was not very 'attentive'. Not sure if he was new or just not experienced but... Andrew M did a few things wrong?
He didn't bring the breadsticks to the table in the normal amount of time. When you go to Olive Garden you get used to the 'timing' of everything. He was late delivering them to the table. It took him a while to come back and take our orders. After bringing our food, he asked us if we wanted any more breadsticks. We said yes but he never brought them. It took him a while to 'check up' on us. We asked for our 'checks'. It took him a while to bring them to us AND come back and cash us out. One of the ladies used the machine but we had a lady paying in cash. I don't know, it just didn't seem like they way a typical server would take care of their customers, you know? He didn't have attitude or anything which is nice. :) If he spent more time with us, I know I would have tipped him the full 20% or more but I couldn't. :(
Just wanted you to know..maybe you could help him because he is a nice looking kid (let's face it, it helps), doesn't have an attitude or seem to hate his job so maybe if he were more attentive, he could make some really good tips. :) that is all.

I sent an email to the manager (ruben valdez) of the olive garden in laguna hills, ca on saturday, june 10, 2017 and still have not received a response as of today, thursday, june 15, 2017. here is a copy of that email:

Ruben,

Tonight I went to olive garden to celebrate my retirement yesterday. at my retirement they gave me a visa gift card for $100. when I paid for my bill of $112.00, the waiter told me that only $83.00 was being applied to my $100 gift card. I explained that I just received the card yesterday as a gift and have not used it. eventually he brought the manager to my table to explain the situation. when I asked for his name, he gave me your business card. the manager who still had not given me his name said there was only $83 dollars left on the card. when I told him it was a brand new card for a $100 and wanted that amount deducted from the bill, he said no, there is only $83 left on the card. when I asked him to run the card again, he said that if I did not pay the difference he would call the police and have me arrested. I told him I was only going to pay the difference on what I owed after $100.00. again, he said he was going to call the police to arrest me if I didn’t pay the amount owed according to the difference on the card. after he consulted with someone else, he sent the waiter to explain to me that the visa gift card holds a reserve amount on the card to cover any additional amounts such as a tip. the waiter ran the card for a third time and the $100 was deducted from the bill. I left the $ 30 cash I had given the waiter and told him to keep the remaining amount as a tip.

There was no reason for the manager to bring it to a level of suggesting an arrest, when he clearly did not know how the gift card worked. no apology was given. on a night when I was celebrating my retirement at your establishment, I don’t appreciate the way I was treated. eventually the “manager” wrote down that his name was melton after asking twice for his name.

I'm horrified and disgusted with the staff at olive garden. It was my birthday celebrating with my family and parents. Everything was going well until the money was stolen from my birthday card my parents gave me,. After we got done the whole family went to the front lobby and I went to the restroom realizing I left my birthday card with my phone went back wasn't even 10 minutes I go retrieve my card with my phone I left back at the table checked and the $100 dollar bill was gone, what's funny I fold the $100 bill in half and hid it behind the card. That individual sure did get that money quick! The audacity and nerve for that individual. Why? It's the principal behind it, people! I'm so mad and irriate! Never ever will we bring our business there ever! This place does not show honesty, integrity, or dignity at all. Who ever took it needs to go spent 100 days in jail consecutively and use that money for commissary!

https://www.tripadvisor.com/ShowUserReviews-g56208-d470269-r493158781-Olive_Garden-Lubbock_Texas.html#

I took my 9 year old granddaughter to your restaurant (her favorite restaurant)on her Birthday today. I told the waitor it was her birthday . After dinner we expected at least for "Happy Birthday " to be sung to her.
However she was disappointed because it was not even acknowledged that it was her birthday. Then the waiter asked if we wanted dessert and I said a piece of cake for the "Birthday Girl"! And he brought a piece of cake and gave it to her and then walked away. She said they arent singing to me? She was so upset. Then afterwards the waitor charged me $8.00 for her slice of birthday cake. I couldn't believe that your family restaurant would treat a 9 year old like this..!

Me and my wife both ordered the steak Condola cheese The Taste was horrible we went ahead and paid for the meal when we knew we shouldn't have getting home realizing how high the bill was I don't mind paying for the drinks the desserts and such but those two meals were the worst meals I've ever had. The service was excellent and the cleanliness was fine but that particular meal was the worst I think I've ever had the taste is still in my mouth and I live 17 miles from the nearest Olive Garden.

Hi I went out to celebrate my birthday yesterday on 6/13/17 . When I had a very unpleasant experience with the waitress if I am not mistaken her name is Nora. She said I hi I am your waitress, as began to throw the paper coater on the table from where she was standing. To me my mom and my two toddlers and husband. I found that very disruptive and disrespect I've it just commensens to go around each person to give them what ever item. Then I asked another waitress if I could switch her because I felt very uncomfortable. After this incident, the other waitress said her manger who ever he was. Could not because he did not have extra staff. I also felt this disrespect I've because the manger could have stepped in and took over. He never ever came out and talk to us or expressed his apology. Not to mention my food was more on the cold side later the waitress even sat down with her friends across the table from us with her friends who where dinning in. I had a very bad experience I just felt down right sad on my birthday. Any questions call me at [protected]. My mother also left the waitress a tip she honestly did not diserve.

My family and I stopped by the Olive Garden Times Square and was attended by a horrible bad mood woke up on the wrong side of the bed waitress. (Jessica). Transaction # [protected]. Check # 103575. Olive Garden 1451. I was very surprised that we had a waitress like this since every time we visit we always are attended by great staff. So first we start by giving the waitress our order and she was giving us an attitude. She acted as if we knew the entire menu completely and every time we had a question she acted as if we were dumb. Once we ordered I asked her for some water and noticed she rolled her eyes at me. I asked my wife what is her problem. I was very close to asking a manager to please change waiters, cause she apparently was having a bad day, and I wasn't about to put up with her. I have zero tolerance for rude people. I just want to have a nice dinner with my family and don't want an attitude from the waitress. Finally after about 45 min the food arrived and one of my children had to watch my other girls eat because she wasn't given her food with the other kids. She waited 20min for her food and my wife and I waited 45min. Once we ate and we were finished she gave us the check and didn't even ask if we wanted dessert or coffe, NOTHING! Just get out of here and move on the the next annoying customers. This was a horrible experience and next time we go and see her I am asking for another waitress. I was looking over at the other tables and all the waiters were so nice.
Just an FYI She never asked us once if everything was ok. Did we need anything.

I volunteer for Faithful Forgotten Best Friends, a non profit group in Columbus Ohio who help provide free veterinary medical care for the pets of the Homeless and low income of Columbus. They have one fundraiser each year. I stopped at the Olive Garden in Reynoldsburg a month ago and spoke to the manager John about this group. I presented him with three pieces of information, 1. information about this organization, 2. information about the annual fundraiser, 3, a copy of a donation receipt. He shared with me, " Do you know how many requests we get per week?". I asked if he would consider reading the information and if they could give, it would be appreciated. He told me he would call the following week. It never happened.
This past Saturday night, June 10, we were eating at the restaurant and once again I asked to see the manager. He came to the table. I explained to him the above situation. His response was the same, " do you know how many requests we get per week?" I shared with him that a telephone call would be appreciated when I was told I would get one. He shared with me that he knew of this non profit group. He told me he would go and look for the information and come back to the table to give me an answer if Olive Garden could contribute to the fundraiser. He never came back to the table. In fact when we left he was at the front desk talking to the staff. Both managers could have taken the time to tell me no but instead give me a response such as Do you know how many requests we get.? Other restaurants have been much easier to deal with. This experience has been a big disappointment in Olive Garden's management behaver told their customers.

I gave another chance to ameda location and I took my family to dinning in at almeda location. Worst mistake ever. The staff (hostess) and manager robin don't have clue how to treat customers especially when there kids very hungry after church. They manager robin was unprofessional, unhelpful and don't care about customers. She is those workers that only there for a pay check. 2 senior citizen and 3 kids super hungry waiting to be sitting when the place were empty just because we will waiting for 2 more people and the party of 8 wasn't completad but they were 6 ppl ready! I paid over $100 dls in the restaurant and that woman robin was urge with me when I point to her that the kids were hungry and we need a table. Horrible service. You guys lost me as a customer! I won't never stop at olive garden just because that type of management with very poor people skills. I will post this in social media also

They gave me the tomato mussels first which I didn't order. When they brought out the correct order they were horrible. Same thing with the Shrimp Scampi some horrible cloudy garlic sauce not buttery at all. Had to take the mussels home, rinsed them off added a little butter & heated them. Server was a nice guy but he was not trained correctly. He was not informed about the product he was selling.

I recently ordered chicken altered and was extremely disappointed when it arrived at my table. It appeared that none of the noodles had any sauce on them. The Alfredo sauce was running and lacked any creaminess/taste. It was like I was eating cooked noodles with no sauce. On top of that, it is supposed to be topped with grilled chicken, and the chicken was anything but grilled. It was most definitely pan seared which is not what I want on my Alfredo when it is supposed to be grilled. Will not be returning to this location again.

Upon entry of the site door glass full of fingerprints prints the restroom was at disarray no toilet paper yet paper towels which plugged the toilets. Toiletries all over the floor I have pics. In addition our service was very poor. Our appetizers arrived we had no plates or forks or napkins. Protocol would be to setup the table first prior to sitting the customers.

On June 6, 2017 my husband and I stopped for a late lunch for spaghetti and paid with my debt card of 24.87 and zero for tips because I placed 4.00 cash on the table however I was very upset because Olive Garden turn and took 4.48 from my card without my approval! This is what the restaurant train their employees to do? Therefore I need for Olive Garden to take care of the problem and contact me regarding this problem as soon as possible!

Hey. I work at olive garden in Rome Georgia and our "service professional" is bullying me. She believed a rumor outside of work and brought it into work and she is now sending me vulgar cussing text messages and treating me rudely at work. I would just like clarification on what the service professional job title intells and why its okay for someone to treat someone with such disrespect.

The entrance was clean yet had a foul stinch as we were lead to our tables by the 2 hostesses that was up front. Prior to being seated they seemed to be having an issue figuring out where to seat my party of 2! .The waitress was nice however when my appetizer arrived and it was time to unwrap the silverware the napkins had a "funny" odor so I requested hot water to clean my silverware. I waited approximately 3 to 5 additional minutes to get a cup of hot water to wash our silverware and to recipe our plates that showed splotchy fingerprints on it. What happened to OLIVE GARDEN! Ive attached photos of the numerous handprints/ smudges on the edge of the plate that was provided for us to use for our salad and appetizers. Not real appealing!