Office Depot review: 2 year performance plan

I bought a Hewlett Packard 3n1 desk top computer 7/6/2015 screen broke have called 4 times to get it repaired they say they have sent us boxes to send it to them Claim#[protected] 12/30/2015 was last call to them there were 3 other calls since then no response from them I want it repaired if they cant I want a refund of the insurance policy and the price of the computer I bought I do over 10, 000.00 of business a year from them this might come to a halt I don't want to report them to the BBB but maybe its best that I did seeing they hurt a lot of people