Office Depot

On Sunday 10/8 at 12:15 husband in Albuquerque paid store #6162 to send my medications to me in Duluth GA via overnight FedEx tracking #[protected]. When FedEx tracking showed no package picked up by 5 pm Tuesday 10/10, I called depot store. Alan in furniture answered my call, found my package in the photo department. He noticed FedEx guy leaving store and ran after him to give him my OVERNIGHT PACKAGE OF CRITICAL MEDICATION. Kudos to Alan and shame on whoever did NOT take care of this customer.

I will first commend Office Depot for the service that I usually receive from store #446. The print supervisor Johnanthan has always provided great service with a cheery disposition. However, this past Saturday morning, there was so much to complain about.

I entered the store on my way to an event. I attempted to self-print labels that I brought in. I quickly entered my USB and proceeded to follow the prompts. Once arriving at the print screen, I noticed that it informed that it would be printing from side tray. So, I assumed that the tray which was visible on the side was the aforementioned “Side tray.” So, I stood there trying to be certain that I had the labels loaded in the tray properly – face up or face down. Now. Normally I would be able to figure out what the diagram provided meant, but this day I had only 3-4 hours of sleep and found myself confused. I did, however, lean towards it meaning face down. But to be certain not to be charged for a mistake, I walked up to one of the print service representatives and informed her that I only had three or so hours of sleep and that I just wanted to be sure that I was loading the labels correctly. I told her that about the side tray being the tray on the outside and that I was confused whether the diagram meant face up or face down. She immediately responded as if she was bothered, “The side tray is face up.” So, I thanked her and returned to complete the printing. Upon printing I soon realized that the printer weas not going to pull from that outside tray, but it was too late. The labels were printed on regular copy paper from some internal paper tray. Now, this was only two copies, and I did mention that I was not going to pay for that mistake because I don’t want to lose money for anything – especially if it isn’t my fault. Another customer across from me heard me, and loudly agreed with “I know that’s right.”

So, I called out to the same print representative to help me figure this out. So, she reluctantly gets up to help. She then realizes that I was not using the side tray after all. I asked her if I could get that refunded, and she hesitatingly responded, “Well, yeah, I can give you your .65 cents back. How many copies was it?” So, I informed her that there were two. So, we go through the process of selecting the right tray. I asked her what tray it was for future reference, and she unwillingly and flippantly informed me that it was the custom tray. Her facial expressions and tone spoke louder than her actual words. Of course, I took a mental note that in the beginning when I asked her about this side tray and whether it was to be loaded face up or face down, she agreed that this tray that I spoke of was the side tray – not the custom tray. She went back to her seat.

So, I proceeded to finish the print job – 4 prints on labels. Now this time the correct tray was selected but because initially I had been told that the side tray which was the custom tray needed to be loaded face up, the labels remained face up. This representative did not correct the mistake and inform that that the custom tray should be loaded face down. So, what happened? Those labels were printed on the back side. Another mental note was taken to get another refund. So, I reloaded the labels face down completed all print work and went to the counter. I asked for the refunds. This same woman belted out, “I already gave you your refund.” I went on to explain what happened with the second attempt once the right tray was selected but not having corrected the proper loading of the paper. She told me that she wasn’t going to be able to do that. So, I explained to her that I wasn’t told to flip the labels over for the custom tray, so I wasn’t going to pay for that error. She became very frustrated and said, “You know what? I’m not even gonna argue with you.” So, she went through with the refund. Then some other worker chimes in, “Well, once we give a refund, we usually take the copies.” Well, this backing up must have given woman her a little more courage because she then says, “Yeah, we do, and I’m gonna have to take your copies.” So, I replied, “I understand that you may take copies,” and gave those to her. “But you can’t have my labels. The labels can still be used.” I explained that because of improper loading, they were printed on the back and that I can still print on the front.” She became so upset - raised her voice threw her hands up. She yelled, “Look, you got your money back. That’s what you wanted.” So, I had to inform her that it wasn’t about the money, it was about doing what’s right. Shem mentioned that the sign says “Self Serve.” I explained to her that I asked her to help me because I had only gotten three hours of sleep and needed her assistance. She tried to use that against me by implying that I was causing a disturbance due to my lack of sleep. I explained to her again that I asked her that one thing about the trays to help me complete the job, but because she was so bothered by a customer asking a question, she made the error – and then did it a second time by not clarifying that the custom tray is loaded face down. We exchanged words until we were shouting at one another. I informed her that she was wrong and needed to take responsibility for such a minute error. She blew this thing way out of pocket. She was perturbed from the start and just couldn’t pull herself together. She accused me of yelling after continuing to spew unsensical things to justify her poor behavior. I explained that I was yelling because I only had three hours of sleep and then had to come in the store and deal with her. I, then, asked her what her excuse was. I told her that working there was her job – that she was customer service and wasn’t doing a good job. I then took a breath, walked over to her and read her name tag. She then said, “It’s Rhonda, the assistant manager.” I replied. “That’s why the store is in the shape that it’s in,” and walked away from the counter to exit the store.

I am sorry to have to mention this, but I must. As she turned away from me at the self-serve printer, a pungent, foul odor wafted my direction causing me to hold my breath for a second. This, Office Depot, should not be tolerated either. I already had to endure her unprofessional demeanor – lack of concern, poor word choice, frustrated body language, and abrasive tone. Rhonda failed to serving a customer – me. But then doubly insulted me with her lack of hygiene.

After hearing this report, I am hopeful that Assistant Manager Rhonda be reprimanded very sharply, if not fired. The antics she displayed that morning were the utmost of unprofessionalism. It took my everything to not spew cussing nor speak of her funk as well. My lips quivered such that I heard the trembling of my voice. Only Christ kept me from losing it.

Please contact me regarding this matter. I have been so affected by this encounter that when I think of it, my heart still races.

This morning I called Store #446 and asked for the general manager’s name and the printing supervisor’s name. I was told that the general manager was Eric and the print supervisor is Johnathan – again, which I work with all of the time. I explained that I was filing a complaint and wanted to get some information to them. I asked if I could receive their last names but was told that the GM and print supervisor would be in tomorrow and to call in to get their last names from them. I resolved to write this letter directly to your office. I appreciate your support.

Seeking to a just resolve,

Sondra Bolden

281.615.7351

264 Melissa Ln

Bossier City, LA 71112

Dear Sir:

I am very upset with Office Depot. I ordered a printer on 10/5/2023. Order #[protected]-001. I realized that our 501 (c)(3), Burn Survivors Throughout The World, Inc., did not need the printer and within 1.5 hours of the order I called and requested that it was cancelled. The representative said not you cannot cancel the order and I said it is processing and less than 2 hours since I ordered it. She kept saying that it cannot be cancelled. I asked to speak to a supervisor and she put me on hold and left me there. over 30 minutes and she never returned. I requested a call back and never got one. I ask Office Depots upper management to look into this and cancel the order or pay for the return of the product and refund my money. I have informed the credit card company and they are waiting for the charge to come to the card.

I can be reached at [protected].

Thank you for your help with this matter.

Michael Appleman, CEO

order # [protected]-001

My name is Jerry Hazelwood. My phone number is [protected]. My email is [protected]@aandbmechanical.com.

I purchased two office chairs and their protection plans on 11/30/21 from Office Depot in Madison, MS. Both chairs hydraulic mechanism lets the chairs slowly go down. I sent a claim into the Allstate Protection Plans Dept and told them of the issue and received no response. I called into the Allstate PP and a representative told me I had to call the chair manufacturer to have it repaired. The manufacturer is in Singapore China. I do not understand why I purchased the Protection Plan if you will not honor what i paid for.

To whom it may concern, this email is in regards to two employees at the OfficeMax location on 6940 Dodge Street, Omaha, NE 68132.

I want to compliment the Tech Service person only known to me as Taylor. Taylor was willing on his own time to help me with a problem I was having with an external drive on his own time and with no compensation at all. After Church on Sunday I brought the drive to the above OfficeMax location and spoke with Taylor about my problem. He offered to just LOOK at the drive to offer me options. I had told him that a member of my Church had a corrupted computer that they had brought to the store and as a service after buying a new computer restored all or most of the corrupted data to the new computer.

I thought that was AMAZING and was wiling to do the same with the drive even though I new my problem to be a motor issue and not, a corruption of the data. Anyway Taylor was unable to help with the drive but his willingness to do so was and is, a reason for me to support the OfficeMax company.

Now for the bad news, I was unable to pick up the drive until Tuesday 9-19-23 and unfortunately Taylor was not working. so I had to speak to the Manager (who refused to give me his name) but insisted that there would be a charge for Taylor having just looked at the drive. I informed the Manager that in fact since I already knew what was wrong and Taylor could not work on the drive

there would be no charge. The manager called Taylor in front of me and began to chastise him for just being a good worker and possibly getting a large sale, on a new computer. Which is what would have happened had he been able to access the data.

Now idk if it's company polices to charge customers to tell them that something is broke or give them information they already have But if so, I can no longer do business with your company. Also if it's standard operating procedures to berate and employee on the phone, in front of a customer,

is how Management is trained to deal with issues, then I must also stop shopping at your stores.

Honestly I wish this was not the case, as BestBuy practices are more in line with the above incident and the reason why I won't shop there. In a world of Amazon deliveries and prices, it truly is customer service, that drives in person shopping. So I hope that Taylor will be rewarded for his

attempt to satisfy a customer and that the Manager will be better trained in how to deal not only with customers but employees so that I can remain loyal to OfficeMax.

Thank you for you attention to this matter and I look forward to your response. Sincerely, David Samaria

I arrived on a Sunday 4:30p.m. to get 3 colored copies. The cashier called for a manager to come to the front to help me. Someone on his ear piece said no manager to help. I would have to come back tomorrow. I work Monday- Friday, so

I could not come back the next day. It's hard for me to believe that there was no one to help me to get colored pages copied at a copy/prininting company.

I visited the Office Depot location in Elko, Nv on 8/19/23 and waited for 10 minutes at the copy center counter while I watched 3 employees smoke outside. When someone finally did come to the counter I was told no copies could be made that day. No smile, no sorry -the look and disposition was more like f you.I returned to drop my copies off on Friday 8/25/23 and returned to pick up this morning 8/29/23 and was sadly met by the same poorly dressed nose ringed individual with no name tag who was as rude today as he was 2 weeks ago. I have no intention of returning to this store again. He was disagreeable, rude and dismissive.

I visited the Office Max store, #6254, located 6585 N. Illinois, Fairview Heights, Il. on 7/22/23. I wanted to ship 2 boxes. I stood in line for over 30 minutes before being acknowledged. I was first asked if I wanted to ship a package, which I replied, "yes". The young came from behind the counter and walked past me 3 times. Finally, I was called to the counter. The young lady set up the computer and I was able to enter my shipping info. I the stood there for another 15 minutes afterwards until a second young lady asked what I was waiting for? I explained that I finished entering my info and now needed an associate to complete the transaction. She attempted to help but was unable to navigate the system. The first associate returned but couldn't operate the system. She then went to speak to a supervisor who stated that she hadn't shipped a package in ages. It has now been well over an hour. I grabbed my box off the scale to leave. I was then told I could go to a FedEx store which was close by. Unprofessional, lack of training, very poor customer service. None of the associates on this particular day should be out front working. Unbelievable. I had to find a UPS shipping location, not a UPS store.

I placed an online order on 7/18/23 for 2 printers, order # [protected]. I rec'd 1 on 7/21/23. On 7/24/23, I tracked the 2nd printer, it showed that the "container" had arrived at the courier on 7/20/23 at 7:30 a.m. and that was the last movement for the package. I called OD customer service at 8:45 a.m. to inquire about the missing item. The agent could not give me any updated information on my missing package and proceeded to open an incident report, reference #[protected] and told me someone would get back to me within 24 hours. Shortly after speaking to her, I rec'd an email that the package was delivered at 9:00 a.m. The signature on the delivery was "Driver Release". I checked with my receptionist, on-site store and receiving clerk but no one had seen the package. I again called OD customer service and was given the same response I had previously received, except now the time frame was 24-48 hours before someone would contact me. I told her this was unacceptable and asked to speak to a supervisor. After waiting on hold for nearly an hour, the rep. told me her supervisor was still on the phone and asked if she could call me back. That was 4 days ago, and I have still not received a phone call. I did however receive an email from Office Depot's Resolution Department stating that according to the courier service the package was delivered, case closed. I have emailed the Resolution Department back but have not received a response.

I would either like a replacement for the printer (preferably) that I ordered, or a refund to my credit card.

I just recently purchased the TUL GL Series Retractable Gel Pens, Medium Point, .8 mm, Assorted Metallic Inks, Pack of 8.

Really excited about them, I love Tul. I'm an avid pen lover, avid Tul customer and when I find what I like I'm hooked on it. This is the first time to purchase this particular kind of Tul pens The pens and ink are very pretty! However, the ink cut out is extremely bad. Right out of the package. Every single pen. I can not consistently write on one page without terrible ink cut out. Looks very messy with the scribbles on the side to get ink out and the writing is illegible due to the severity of ink cut out.

I purchased In-Home tech reservices subscription when purchasing my subscription and didn't have one single problem with the service. From my initial purchase to any intermediate problems, the customer service was phenomenal. Each agent was professional and timely. I guess this experience spoiled me. Because when the service was up for renewal that is when my on-going headache started.

The cost of the service is $180 for the year. I was sent a renewal reminder 5/15/2023 for my renewal scheduled for 6/5/2023. Again, very professional..

However, my email indicated that I was to be charged one payment rather than in $15 monthly increments as in my prior contract. So I contacted customer service via the live chat to have my original terms restored. Again,, everyone was so professional. My concerns were evaluated and my contracted was renewed under the previous terms.

But despite that email, there was an attempt to charge my card for the full amount. I reached out to customer service again, and that issue was also resolved. And the next day my account was charged appropriately and the customer service agent was even courteous enough to check to ensure that my concerns had been resolved to my satisfaction. This is the customer service that I expect.

However, a few days later, my computer started to send me notifications that my service was no longer active. I then attempted to use the app as I'd done previously only to discover that the app had been disabled and my service was cancelled.

I was able to pull up a chat via the website and describe my issue. Again.. the customer service agents are as pleasant and responsive as they come. But the problem I now notice is despite them being pleasant, my problems are still and resolved. Despite the on going correspondence, the billing department is not relaying updates to the tech department and vice versa. I am currently in two weeks of yo-yoing with the billing department and the tech department. When one side renews my subscription the other side cancels it. When I ask to be connected with the one person that can resolve the entire issue, I am assured that my issue with be escalated to the next level and someone will address it within 24 hours.

Needless to say from my submission, has becoming the source of my ongoing agitation. Oh, and if you try using the phone numbers, Don't bother. The first problem you will have is that certain online number try to sell you insurance. You might not actually get through to a person. if you choose the 844 tech number from your contract you will actually talk to a person. But be warned. Although they are polite enough, they can be very condescending. And at the end, they two will simply give you the company response "I will escalate this to the next level". I'll be honest, I have never experience effective communication when talking through a 3rd party. And trust me.. I am now reaping the aggravation from this particular company policy.

In summation.. If are able to secure tech services you will have no issues. But trying to renew.. Well at this point I may have to find another way service my computer.

Placed an office depot order a week ago (June 05 2023) for 10 realms of copy paper. It's June 12 and not delivery has been made. The office depot website states the item is "Shipped". Once you click on the tracking package icone, it redirects you to a third party logistics webpage. Here the package says In "Transit Delivery Estimated June 07 2023", even today the 12.

So upon calling office depot, we are greeted by Trina, she apologizes and after many unsuccessful holds she informs me she is going to transfer me to the third party logistics office so they can help me. I refuse to be transferred to a third party logistics company as I placed my order with Office Depot not them. I ask for a Manager, and after more holds later, I get transferred to Client Care Department instead of the Manager/Supervisor I requested.

At this time, I have been on the phone for about 30 min without a resolution. "Thauna" from the client care department informs me there's not much they can do except re-order the item but it will take about a day to arrive. I informed Thauna that Office Depot offers Same Day Delivery for an extra cost and I believe they should provide the same day delivery as this order is about a week old. Offce Depot seems to just try to push the situation without a realistic solution for the customer they just screwed over. I go ahead and give multiple suggestion to resolve this solution and they all come back as "We can't do that".

45 minutes into the call and various more holds, Thauna comes back and offers the same resolution I stated 20 min ago. I'm livid at this point. They just wasted my time for no reason. I ask to speak to a Manager/Supervisor and again I'm told No ONE is AVAILABLE.

How does Office Depot have not 1 available Manage for supervisor to assist. Now I've been on the phone for about an hour asked for a Supervisor in 2 occasions and nothing.

I was told that I can complete a survey and someone will reach out after the survey. I surpised that Office Depot, the empire that they are can not provide a customer with a supervisor. After much insisting, Thauna tells me that the only supervisor available is at lunch and wont be back until 2 pm. Mind you its 12:24 thats more than 1 hour an a half from this point (not to mention the hour already on the phone). I told her I find it impossible that there's only 1 supervisor and he is not available until after 2p.m.

Thauna attempt to save Office Depot however, she is caught in various lies (Trina also lied which leads me to believe Office Deposit just constantly lies to customers thinking we wont notice or catch them).

First Thauna stated that Danny is the only manager and is at lunch and wont return till 2 p, m Eastern. I'm on Easter time so I tell her that's over an hour and a half lunch, I'm surprised that no one can help and a manager takes that long at lunch. The when she realizes Im on Eastern Time (after telling her multiple times because she seems to not hear anything I said). She tells me that he is busy right now and since he goes to lunch at 1 cant take a customer. Appalled, I ask her to confirm that Danny is the only manager available and that for over an hour has not been able to come to the phone and cant become available till after his lunch at 2pm. She refused to answer and decided to look for another supervisor at this time. However, she stated NO OTHER SUPERVISOR IS AVAILABLE. Some one will eventually reach out.

Office depot do better. I'm horrified as a long time customer NO SUPERVISOR was able to take my call and train your agents to NOT LIE. I shouldn't have to be on a call for over an hour asking to escalate the issue with no resolution, no way to file a complain, no way to actual feel heard or taken serious.

In January 2023 I purchased the Turbotax Business Program for 160.00 when I went to install it it said the number was already used and the program could not be installed.

I went to the store with my receipt and they told me they could not refund the money to me because it was over 30 days. I could not use it until time to do my taxes. Regardless. the program was not good and I should have gotten a refund. I spent $358.00 that day. Should have returned everything for a refund.

I ended up have to buy it online for 199.00.

I called customer support 3 times now and got the same run around.

I have shopped there for 25 years for my business. Computers, printers, software, office supplies, etc.

I am cancelling my account and will never step foot in one of your stores again. I can get what I need at Costco,

Walmart and any number of other businesses.

I always praised your company, but now I will only give [censored]ty reviews. I could not afford the loss of $160.00 and I should not have been denied a refund as the program was faulty.

Shame on your company for the way it does business.

I went yesterday to use my rewards on my purchase. Little to my surprise, you changed your program. I had turned in 6 ink cartridges for recycling earlier. When I went to the cashier to purchash my items is when I discovered that I was never credited for the 6 cartridges. Apparently, the program had been changed. The cashier did not even know until someone told him. It would be nice as a member and patron of Office Depot of your changes. I would have done something else with the cartridges.

For the past couple of years your retractable Tul pens have been defective. It's too bad because I really used to like them. About half way through the ink stops flowing properly. I have gone through at least 3 packs of these at 6 to a pack and never asked for a refund. I will never buy these again.

I hope you can fix this problem.

Thanks

Don Lutz

I Tred to order a HP PC for next day delivery. I was told the order was complete and all I would need to do is go by Office Depot and pick it up. When I got to Office Depot at Chantilly Crossing Ln I was told the order was not put in. I contacted to office I placed the order and was told my order was cancelled. Not only did I pay for the computer but they charged me twice for a total of $1319.98. I was told they do next day delivery and they I was told they do not do next

day delivery. They have my money and I got nothing. Your help in this matter will be greatly appreciated.