The complaint has been investigated and
resolved to the customer's satisfactionResolved NYSEG — bad service
resolved to the customer's satisfaction
As a tenant renting an apartment in Alfred NY we use the electric company NYSEG. First of they charged us for someone elses power useage. When we call about it all they could say was sorry you have to pay for it becuase they use your power even thought the meter reader read the worng meter for our apartment. Then we could not pay the extremly high bill that was not ours for $1400. We recived a shut off notice for the 30th of march and they shut our power off on the 25th. when we call to see why they shut it off early they said because we can. The gentalman that came out and shut our power off stated that NYSEG does not care about their customers they only care about the money. We then call NYSEG and aske how much to turn our power back on that lady qouted use $600 and then we could have the power back on. We went to HEAP and they paid $620 to NYSEG then NYSEG stated now they need $444 to turn us on. When I talk to the supervoser today they stated that we were qouted the wrong amount and there is nothing that they could do. That we need to pay the rest of the money or our power will not be turned on. I am in a low income istuation at the current moment and can not afford to pay. The NYSEG company has no consideration for people I ask to be set up on a payment plan to pay for the eletric that we owe to them and they state that they could not do that until they get the $444. SO IF YOU HAVE A CHOICE BETWEEN ELETRIC COMPANIES DO NOT PICK NYSEG THEY CARE NOTHING FOR THEIR CUSTOMERS. I have never had so many proplems with a company in my life.