North Texas Tollway Authority [NTTA] review: Bogus zip cash bill - that was then turned over to collections

Back in August, I received a bill from ZipCash with an incorrect business name but the correct address. I called and spoke with a representative who walked me through uploading the necessary information to the NTTA website and assured me the issue would be resolved.

Fast forward to September 10th — I receive a collections notice from Transworld. I called NTTA multiple times and got nowhere. Eventually, one representative told me to contact the DMV. After spending over 45 minutes just trying to reach someone there, I was told that the license plate on the invoice is not associated with my address or vehicle, and they had no idea where NTTA was pulling this data from.

I called NTTA again and explained what the DMV had said. Thankfully, the final representative I spoke with was able to resolve the issue in under two minutes.

This entire process has been unnecessarily stressful, time-consuming, and frankly unacceptable. I expect NTTA to review its data handling and customer service processes to prevent this kind of situation from happening again.