North Texas Tollway Authority [NTTA]
reviews and complaints

I initially noticed I was getting tolls on toll roads located in Houston Tx for the past 2 months, I live in the DFW area about 275 miles away and have never driven the car in Houston. I called and disputed all these charges. It was denied next day, I called in a spoke to a supervisor. He told me my toll tag was read so pay the bill. I asked for pictures of my car on these toll roads, he denied this and claimed they do not take pictures of license plates if the tag is read. This is a lie and also a denial of my rights from the Texas Public information Act (TPIA). I told him it was impossible for their system to have scanned my tag he 100% said no its not but you can try to provide proof.

I then went in person to a NTTA office with proof. My car is electric and I had records showing my car was plugged into my house during some of the times my toll tag was charged. Additionally the charging data also showed that the car has been 100% charged at home during the entire time these fraudulent charges were posted. With a round trip of about 550 miles and a electric range of 405 miles it is impossible for my car to have been on those roads. The customer service person and supervisor had zero interest in the proof and would not even look at it.

Next it was noticed that there were two letters flipped on the license plate. They then claimed this is why I am getting charged, not because of the toll tag like I was told before. This sounded wrong because all of these charges went directly to my account, normally when a toll tag gets missed they read your plate and send you a bill by mail. I never received a single letter for the 50+ wrong charges. They opened another case and it was denied next day again, they claimed that I typed the license plate wrong so I have to pay the bills for this other persons car. They said they had photos to prove this incorrect plate was driving on toll roads, this is 100% different that what they told me the first time they denied my inquiry.

I told them my (supposed) typo did not cause that car with that license plate to drive on those toll roads. Since they had now confirmed that it is 100% not my car driving on those tolls I asked why they just couldn't refund my money and charge the person that was actually driving on the toll road. They said no I need to pay for someone else's tolls because of a typo.

So I am getting 2 different stories from them both of which end with NTTA knowingly charging me for tolls that I 100% did not drive.

Ntta is saying I owe nearly $1000 when I have a tolltag & they have been drafting $40 out my account weekly since last year of March, they are Scam artists . I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . I asked to speak with a supervisor and the rep said no one available. They are scammers & they only toll authorities I ever have a problem with please be aware dfw ntta is scammers & I will get a lawyer if needed

I incurred an NTTA toll in mid January, but never received a bill by mail. I also have a valid toll tag and a ZIPCASH account with money in it. Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. I never received a first late notice and NTTA did not charge my ZIPCASH account for that toll. Who stops these pirates from stealing from the public?

NTTA has been sending me zipcash invoices for tolls that are accrued in Dallas. The problem with this is that my truck is located in Houston and has never been to Dallas. The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me.

The operator that answered my call spoke over me and did not address my concerns. My name is Deanna and I'm calling from BMW of Arlington in reference to ZipCash # [protected]. We sold this vehicle to the to the customer listed on the bill. There was an error with his temp tag and he should not have been charged on this vehicle. The operator refused to speak with me since my name is not on the bill. I called the customer and had him on the phone, but your employee did not give us the chance to say that as she continued to raise her voice and talk over us. At this time I asked for management. The manager was worse than the employee. She also raised her voice as if she was an adolescent. Not management customer service at all. Now I see where your employees learn this unacceptable behavior. Please monitor the call for training purposes. I called at 11:45am central time on 12/19/23 from [protected]. Did not hang up until 12:10pm this was a 30 minute call for one ZipCash bill. I first operator I spoke with was Shatara and the manager was Lakonya. There should be some sort or counseling or disciplinary action for their behavior. I asked for another manager, and finally spoke with Jermesia. She was professional. All of your employees should be trained to speak with customers as Jermesia does.

I call to dispute a billing that was sent to me 1/12/2023 in the amount of $5.07 and spoke with kim regarding the matter as i have not been to Texas on a tollway at anytime when visiting texas period so they must gotten my information from a frontage rd cause i don't travel on any tolls roads. This crazy the billing period stated was between 12/25/2022 to 12/27/2022 when i have not even been in Texas at all in December 2022 when question her she said actually it was March 2022 and i was in Texas March but never was on a toll i would have remember something like this yet it was a picture of my car & tag information which is totally insane cause i have never been through a toll in my car in Texas then the representative tell me to go to MS DV for proof certification and upload to zipcash I never said the car was not my information i said i never been on a toll in texas so what am i proving the car is registered to me it my information yall camera has to pick this up some other way ain't no way i been on a toll in my car. My son had two vehicle in texas in my name that i have payed toll fee for but not my 2008 maxima.

Can you believe this. More than $21 dollars NTTA is charging for a six mile stretch. This is on 183. Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. That is a 25 mile stretch. Total charge close $38 dollars one way. Is the not highway robbery. NTTA Is monopolize the toll roads. When will the government step and help. On 1-12 the toll was $40 for the same route. What do you all think. We work hard for our money so NTTA can take it away. In 5 days round trip that is 400 hundreds dollars. No eat for me. I have a picture as proof

I received a ZipCash Toll Bill. I called to explain that vehicle is no longer in my possession or name. I was told by Ladana 1/8/2022 to upload the transfer notification. I tried, but when I put in the information, it was NOT under my name. I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. The vehicle 2006 Kia Sportage was transferred in July 2022. Stephanie said she would fix the error, but then hung up on me.

Re: license plate No JHZ6174 TX Violator NO [protected]

Please make a note to this file that We were the victims of a crime called Title Jumping.

Title Jumping is a crime.

We have learned that the title was not changed until October of this year.

The driver of that car ran up toll bills of nearly $700.

The NTTA was also defrauded

We removed the toll tag in June of this year as the vehicle was sold.

We completed the form for the DMV online.

The vehicle was charged by the camera picking up the license plate.

We currently are awaiting a date from the Courts for our hearing.

This has affected our credit rating in a negative way.

After driving 170 miles on the Kansas Turnpike and paying only $14.00 and change I got stuck in this hell hole. I didn't mean to but was in it any way, then I got a $29.19 bill in a 3minute time line. Traffic on the freeway was semi lite, following an 18 wheeler and realizing my situation, I told myself it could not be that bad, wrong! On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. I've heard of highway robbery but not from a "legal" entity. I paid the $29.10 but the question is, do I get my relief by "badmouthing" Dallas for the rest of my life or pay a reasonable fee?

USPS tracking number

9505510311952217112793

Delivered 8/6/22 @ 10:05 am

Fourth request

Issue Details : I requested a hearing regarding a habitual violator letter from NTTA dated 07/07/22 and on 08/04/22 submitted my request for the hearing before The Justice of Peace that was receive by NTTA on 08/06/22. As of this date i have not been notify of my hearing request from NTTA Hearing Coordinator. According to the State of Texas as a 100% Total and Permanent disable veteran I am entitle to due process. NTTA has violated my Civil Rights, American with Disability Act and Texas Transportation Code 372.053 SEC 372.001 as NTTA ignore my request for a hearing.

You can contact me via email at [protected]@gmail.com

I received a bill from the NTTA in the amount of $13.93 for tolls on the NTTA and the TEXpress Lanes on July 19, 2022. The bill was addressed to D&M Leasing at my local address in Louisiana. The license plate number listed on the bill is PGP-3495 Texas and the vehicle is a 2021 RAM 150.

Fact #1 - I have lived in Louisiana for over 6 years.

Fact #2 - I do not own nor have I leased a RAM truck in my life.

Fact #3 - I was not in the Dallas area in the month of July.

Fact #4 - My current vehicle which I own has a Louisiana license plate.

Fact #5 - D&M Leasing company is not located at my address in Louisiana.

Fact #6 - I would think that D&M Leasing would know the correct address of the person who leased this RAM truck.

Therefore, I believe the bill is incorrect. I believe the individual who leased the vehicle from D&M Leasing should be responsible for the tolls.

On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. Due to traffic, I couldn't get over to avoid the toll road. This charge is outrageous. How can I avoid tolls like this in the future? If this is the risk of getting on a toll road, it's simply not worth it. We need prior warning before being charged what amounts to extortion for driving a few miles.

I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. Not long after they charge me $600 - when I went to investigate I see the error. I research the plate on my own and find out it's a 2010 Ford F150. I drive a 2021 Jeep Cherokee to someone that lives in another city, 3 hours away from my address. I call to dispute and give them my registration of my actual car and plate number and I even give them to info to the actual owner of this car and they refuse to refund the charge. They say I am responsible for all of the fees even though this was a computer error. I have called various people, noone was willing to let me speak to a manager. Noriah was a mid-level manager that basically said she was unwilling to do anything for me. I am responsible for another persons debt.

Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle.

I have toll tag and have for many years In August 2022, I received a zip cash bill for $2.61. Called right away and was told I had no outstanding bill. Got a second notice in Sept. 2022 now saying I owed $14.28 (late fees on the $2.61). Called again in Sept. 2022 and after lengthy discussion was told I was paying a few dollars which they took care of on their end. I should ignore the bill because it was straightened out and all was taken care of. Received a third notice in October 2022 now with an additional $25.00 late fee for a total of $36.67 ona fee that should not have been billed to me in the first place. Called and was told that the last agent failed to complete the transaction. Supposedly it is now taken care of after I had to give credit card information to be charged $1.00.

I do not know what is going on here. I have a toll tag and should have never had to pay a zip cash bill. This is outrageous and I am not sure this is truly taken care of. I was very uncomfortable providing my credit card to pay $1.00. Answers from agents as to why this happened are not satisfactory.

NTTA placed a scofflaw block on my registration for a reported $2100, but when I called them to set up a payment plan or settlement, they told me I actually owed $2800. If this was any other agency, increasing the amount of money owed after reporting the amount to collections would be illegal — but NTTA seems to think they’re above the law. I haven’t been on the toll road for three years, and I’m the time since the registration block was placed on my account, my car was in the shop and not being driven AT ALL because it was broken. This means that the extra $700 is comprised of either fraudulent charges or excessive and likely illegal administrative fees.

This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. I was not in the state at the time that the toll is coming from, & the have never contacted me. They admitted they never called, or emailed me. They also admitted that my address on file was inaccurate, so they never actually checked to see if it had been updated. They never sent a letter with proof of delivery, so there is 0 record of anything they claim happening. However, they charged me $49 and made a claim against my flawless credit report. Never missed a payment since the day I turned 18, and now this scam company is trying to ruin it.

I go to see my son in Texas a couple times a year. I went from Kansas to Texas and back from Texas to Kansas twice in 2021. I go straight thru and do not drive toll roads while in Texas. The charges for both of those trips were $13.24 each trip. So in 2022 my next bill was for $13.98 (same trip KS to TX and back again). That bill said start saving now with a $20 toll tag. The savings for that bill would have been $4.84. I had already sent out a check for the $13.98. The next day I called NTTA and asked if the toll tag covered tolls in Oklahoma and Kansas and was told that it did. So I decided to get the toll tag. I was told I could stop payment on my check. I told him I would not stop payment because it would cost me $35 to do so. I asked that when the check was received to credit it to my new account. I also put 60 dollars on my account to have for future trips. I made the trip to Texas from Kansas and back over Labor Day 2022. Soon there after I get a bill for from KTA for $23 and when I called them to tell them I have a Texas toll tag I was told it did not detect my tag and another bill was on the way for another $23. So I called NTTA and was told they took my car off my account. I asked why would they do that? I was told if you do not use the tag for a year they will do that. But I said it has not been a year! Now because NTTA took my car off my account of their own accord I am being charged by Kansas a total of $46. That is a far cry from paying cash of $13.98. And now I have a $40 balance. How can this be? If the toll tag worked in Texas why did it not work in Kansas? I was told NTTA would not resolve this with Kansas. Regarding Labor Day 2022 trip. Reimburse me for the Kansas charges. Reimburse the $13.98 that was never posted to my account. Reimburse the discount of $4.84 as promised. Reimburse me any Texas charges. Do not charge me any more Texas fees. Provide me a full audit of my account. My balance on my account is $40 as of 9/26/22.

NTTA sent me a bill in June. I called June 24 and provided both the regular toll tag account information and the Zip Cash bill information. I escalated to ensure all items were being paid in full. The supervisor assured me I was paying for both the Zip Cash and Tolltag. I paid it in full for $90.93. I have confirmation of the charge in June on my credit card statement. I set up auto pay with the agent. They said they had removed the late fees and added my temporary tag. I had paid auto payments on June 10 for $40, June 26 for $40, July 22 for $40. I paid a total of 210.93 from June-July.

I requested a new tolltag for my new vehicle and they did not send one until my third request. This created additional Zip Cash bills.

NTTA sent me another bill with new charges and it also showed the prior charges were never paid. I called to verify this was all paid, and verified auto pay was on and it was paid in full.

On July 19 I had an auto payment for $40, July 22 for $40, Aug 21 for $40, Sept 2 for $20 and twice on Sept 5 for $20 each totaling $40, Sept 10, 12, 13, and 19 for $20 each totaling $80 The total from late July to early Sept was $240 auto paid.

I received subsequent bills in this same manner in August; the new bills showing the prior charges were never paid in the same amounts I had already paid. I continued to call and at this point escalated and requested they research the account. I went ahead and paid $188.52 on 9/2/2022 and was told by the supervisor I was paying all accounts in full and owed nothing more yet again. Each time I received a bill I called and I called in between to double check the accounts were clear.

I received Another bill and a collections notice totaling $202.38 yesterday. I called today, escalated again and paid them and a supervisor has assured me yet again that all accounts are now paid with them and I have a $7 credit balance on my toll tag account.

From late June until now in only 3 months I have now paid $1044.21 in tolls and late fees despite calling and verifying at least 1-2 times each of these months repeatedly that everything had been paid. I have spent over 10 hours on the phone with NTTA because something is wrong with their billing.

I request this be looked in to as nobody should have their credit or time so infringed on or be treated in this way trying desperately to ensure their account is paid in full. I do not believe I have used over 1k in tolls in 3 months as I do not drive very much. Either there is fraud of some kind (perhaps someone else is using a copy of my temporary tag or plates) or they are receiving duplicate payments/ their billing is wrong. I should not be charged late or collections charges when I have tried so exhaustively to furnish payment and verified every single month that all accounts were paid in full only to continue being charged and having late fees and finally a collections notice for my many many hours of effort. I am uploading some of the confirmation emails.

I sold a vehicle in March of 2022 to a resident of N Texas. The gentleman drove to Oklahoma and picked up the vehicle on a trailer. I hired a Notary to meet us and all parties signed a Bill of Sale. All was good until August when I received a bill from NTTA for toll transactions the first 30 days after the sale.

I called NTTA and explained the vehicle was sold prior to these tolls. They asked me to file a dispute online and upload a scanned copy of the Bill of Sale. Two days later I received an email say the matter was resolved. Today (Sept 12th), I received a "First Notice of Nonpayment" from NTTA. I filed another dispute and called NTTA back. After speaking with a few personnel, I was told that the charges were my responsibility. When I asked them why their website had "bill of sale" as a valid option for a dispute, I was told that only applied to dealer sales and not individuals.

I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. Is their a more formal resolution process to get simple matters resolved?