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North Texas Tollway Authority [NTTA] Logo

North Texas Tollway Authority [NTTA] Customer Service

North Texas Tollway Authority

5900 W. Plano Parkway
United States - 75093

Customer Support Phone Numbers

+1 972 818 6882(Irving, Plano & Dallas) 0 1
+1 817 731 6882(Fort Worth) 0 1
+1 214 461 2000​(Head Office) 0 1
Work days:
Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM
Sat9:00 AM - 5:30 PM
Dallas Location
39025 LBJ Service Road, (Northwest corner of I-20 and I-35E | Located inside the DPS Office), Dallas, TX 75232
Fort Worth Location
4825 Overton Ridge Blvd, Suite № 304, Fort Worth, Texas 76132
Irving Location
5555 President George Bush Turnpike, Irving, Texas 75038
Plano, Mailing Address

North Texas Tollway Authority [NTTA] Complaints & Reviews

North Texas Tollway Authority [NTTA] / toll tag/zip cash.

Mrs. Brandi on Mar 21, 2018
I have an account with ntta. Some how managed to get a bill in my husbands name. When you make an account you add each person and their dL #. Called and the rep the first time and she said ignore we will fix. Months later hits collections. Call back and now they want me to pay Zip cash but...

North Texas Tollway Authority [NTTA] / no first bill

RitaJH on Mar 17, 2018
I received a nonpayment bill in February around the 12th for 19.06. I just received a second nonpayment notice for 44.06. I never received a first bill for 9.06. When i called around the 12th of February the lady tried to force me to pay the bill with a card or to get my kids to pay it...

North Texas Tollway Authority [NTTA] / unethical behavior, forced $20 holding before can pay bill, late charges for non-received payment for automatic withdrawal

mindytx88 on Mar 12, 2018
Hello, I called NNTA back in October to ensure that I had no charges on my vehicle. I then opened an account as I knew I would have charges at some point. Now, not only do I keep receiving bills but sometimes at the wrong address so that I do not see it and get fined. I have called and...

North Texas Tollway Authority [NTTA] / billing

Jeanine Gray on Mar 9, 2018
I was charged 3.91 for a toll on which was due on 12/14/2017. I paid it in full on 12/13/2017. Instead of posting my payment as paid, NTTA has repeatedly billed me with additional charges and has now sent it to collections. I have sent the proof of payment several times and talked with...

NTTA / zipcash

mrswright on Feb 27, 2018
I would like to request that all fees be waived and I only be charged for the tolls. I was charged for Zip Cash and I had an active toll tag account. I added money to toll tag because they were unable to charge my card. They did not apply the Zip Cash balance and it accumulated and now...

NTTA / I was given the wrong info

Queshia84 on Dec 12, 2017
I received a invoice with a payment due on Nov. 19. So the first time I called and spoke to someone and they told me they could not find my acct. My problem with that is if a bill is coming to my address why aren't you unable to find my acct with billing address just another way to add...

NTTA / charging fees and late payments even with a toll tag!

JHyland on Dec 8, 2017
I have had a tolltag since 1990. NTTA has been charging me late fees, high fees and nonpayment fees even though I have had a tolltag on my car for almost 30 years! Instead of charging me tolltag rates, they charged me the rates without a tolltag. Then even though my credit card has been...

NTTA / billing

Susan Myers on Dec 5, 2017
I never received a paper bill for seven dollars in toll charges. Then I got a credit notice in the mail that had added on a $35 administrative fee. This is despite the fact that the only administration that was done was sending the bill out. It would have been easier to just mail me the bill. I would have gladly paid the $7 had I received the bill.

NTTA / hold being lifted

Maria Soto on Nov 15, 2017
I called today to pay so that the hold on my registration would be lifted. I specifically stated that. I was told I only need to pay $246.67 and that receipt would be emailed to me w/in an hr, this was at 9 AM. I called back around 1 PM as I had yet to receive my receipt. I was told by...

NTTA Toll / toll roads

YVONNE JOHNSON on Nov 13, 2017
I received a bill from ZIP Cash for a bill of $49.34 . I informed them that I never received a bill for this account. The only things that they kept stressing to me was to open a Tag account in order to have the fees removed. I feel that this was purposely done. I fill that they purposely do...

NTTA / billing

Brian Tibbetts on Oct 28, 2017
Haven't lived in Texas in 5 months and still receiving bills from NTTA. Doesn't matter what info you give them they appearently can't track anything in their system. I was just sent to a collection agency for a $25 bill, paid last week. NTTA finally got me the invoice, this week, after I...

NTTA / customer service

Resolving bill on Oct 26, 2017
You would think when you call to get your bill resolved customer service would at least be courteous. I spoke with Orvette, so she says her name is and was very rude. She did not let me speak and would raise her voice at me if I was a child. She was would get upset and frustrated when I...

North Texas Tollway Authority / unauthorized charges

Wildunn on Sep 29, 2017
The online system said I owed $157.17 so I paid it and then I was told I over paid by the customer service line. they said dispute the fee with your bank and call back to pay what you actually owe $97.00. NTTA declined the refund so they basically stole $60 and now they are adding fee...

North Texas Tollway Authority / ntta overcharging on unpaid tolls with overwhelming fees & fines and threatening arrest

Sandyvilla on Sep 21, 2017
Single mom unable renewal for car registration due to inability to get assistance for the additional $2700 owed to ntta. $1700 is the extra fees & fines added to overdue balance. If local government is unable to help or continues to turn a blind eye. I plan to report this to fair credit...

NTTA / invoices received (zipcash id 795940350)

dfw13 on Sep 6, 2017
I sold a car (2005 Cadillac SRX) December 10th, 2016. The people that bought it left before I remembered the tag. The took it to Dallas where they live and drove it and got this ticket in April. They said that they were going to pay it so I did not. (Not to mention if I did they would get...

NTTA / toll tag/zipcash billing

Flugelhorn on Sep 5, 2017
I paid some outstanding zip cash invoices where NTTA had not been charging my debit card previously. As a part of this, I settled my toll tag account and brought it to current. The very next day, I was charged again for my toll tag. The response I got was that because I brought my account...

NTTA / ntta zipcash

latorys on Aug 15, 2017
I've never been so pissed. Everytime I call the Toll customer service I'm told different information. I pay every week since they mess up my credit card once before. Then I look up Im past due and theres no way to know. I sick of calling here weekly and get stuck in construction or traffic...

NTTA / toll fees

Aleah Arellano on Jun 7, 2017
Recently received a third notice of non payment when haven't driven through Texas in 2 years. A notice was received a year ago and payment was made. Now a year later there's no payment history and service representative would not let me speak to a supervisor. We used the GPS driving through...

NTTA / never received a first or second notice

Jason Farris on Jun 7, 2017
I have not seen any notices of missed payments until the third which takes 10 dollars of toll fees and adds 170 dollars in admin fees. I pay my tolls online as always and never had any problems .The charges are from 10-2016 to 01-2017 I did move from Fort worth to Azalea tax in May 2016. I...

NTTA / scam, scam, scam

BrittBritt on May 26, 2017
I passed through Texas and was re-routed onto the tolls by a loved one. They told me to take them to avoid all the traffic. There was a huge backup from construction. I did this thinking no big, I'll pay a couple of dollars and be on my way. I get back home to Tennessee and get...


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