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North Texas Tollway Authority [NTTA] Customer Service

124 Reviews

North Texas Tollway Authority

5900 W. Plano Parkway
Plano
Texas
United States - 75093

Customer Support Phone Numbers

+1 972 818 6882(Irving, Plano & Dallas)
3 2
+1 817 731 6882(Fort Worth)
1 1
+1 214 461 2000​(Head Office)
0 3
Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM
Sat9:00 AM - 5:30 PM
SunClosed
Dallas Location
39025 LBJ Service Road, (Northwest corner of I-20 and I-35E | Located inside the DPS Office), Dallas, TX 75232
 
Fort Worth Location
4825 Overton Ridge Blvd, Suite № 304, Fort Worth, Texas 76132
 
Irving Location
5555 President George Bush Turnpike, Irving, Texas 75038
 
Plano, Mailing Address
P.O. Box 260928, Plano, Texas 75026-0928
Plus

North Texas Tollway Authority [NTTA] Complaints & Reviews

North Texas Tollway Authority [NTTA] / charged for car that wasn't mine

La
LaurieWeller on Aug 3, 2018

A car with license plate KTY5649 repeatedly used toll roads and they were charged to us. At some point our license plate, which is KTY5659 was not registered properly. We don't use the Tolltag much, and are seriously considering getting rid of it after this fiasco. The woman I spoke with...

North Texas Tollway Authority [NTTA] / Their billing system is broken, I have to pay fees

Bi
BillA2018 on Aug 3, 2018

Sorry, we've sent it to collections and there is nothing we can do about it. Bureaucratic nightmare words no one should ever have to hear. I had my visa card on autopay. The number got stolen, so when I went to replace it on the NTTA system, there were several days of unpaid tolls while I...

North Texas Tollway Authority [NTTA] / call center supervisor mark

Ti
Tiffany Givens on Aug 2, 2018

Called several times about a car that I no longer have. Explained to sup. Mark ID# 9763. I sale cars all the time. I called when I received the first bill $7.49 and informed NTTA that I do not own the car anymore. Received 2nd bill $17.00. Call again and informed NTTA that I do not own...

North Texas Tollway Authority [NTTA] / charging me for a car that was in the pound

Al
alextech7 on Aug 1, 2018

They want to charge for a car I sold and was taken to the pound, thinking that they would not get the car back. I did not go to the office to take it off my name because I thought it was gone. Apparently, I was wrong or they are scamming me for a fake tollway? Doesn't matter, they need to...

North Texas Tollway Authority [NTTA] / terrible roads & flying rocks.

Br
brookerinn on Jul 24, 2018

I try to stay off the tollway as much as possible but I had to pick my mom up from the airport. 75 was not an option because of accidents/rush hour. I took SRT to DNT. DNT is really smooth in some spots, but others are just terrible. The road is extremely textured and bumpy. I had rock...

North Texas Tollway Authority [NTTA] / north dallas tollway construction and road quality

Bi
Biron Pickens on Jul 23, 2018

I am a native dallasite who is happy about the growth taking place in the city; however I have a serious complaint about the road quality in dallas, especially the north dallas tollway. Both north and southbound lanes have been under construction for the past several weeks (between royal...

North Texas Tollway Authority [NTTA] / no 1st bill or 1st notice

Jm
JMCaldwell on Jul 23, 2018

We used the tolls in Dallas around April. We are aware we have to pay the bill so we were waiting for it. We never got it so we though maybe it's free (of course not!) Fast forward to July, we finally received a letter but it says 2nd notice. I called to pay to get it over with, and I...

North Texas Tollway Authority [NTTA] / toll charges billed and the tag is not mine.

St
Stellagirl2017 on Jun 25, 2018

I was in Waco, Tx Sept. 2017. It was during a hurricane in Florida. My daughter drove out to meet me in her car. In Jan. 2018 I received a bill from NTTA (2nd notice) never got the first one. The blurred image of the vehicle was a car I had not yet even looked at or bought for my daughter...

North Texas Tollway Authority [NTTA] / tollway construction debris

Wk
Wkk1 on Jun 22, 2018

On Thursday evening, June 21 at approximately 7:30 pm - Southbound on The North Dallas Tollway between 635 and Royal Lane you had worked on the two inner lanes, however the payment was not resurfaced and was full of small pebbles and road debris which was easily being kicked up by all car...

North Texas Tollway Authority [NTTA] / payment arrangement not honored

Sf
S.F. 20 on May 8, 2018

I am writing about a payment arrangement I made with the NTTA. I owed $3, 310.19. I paid $647.78 down and agreed to make 26 additional monthly payments of $102.40 with the final payment being 102.41. I made my first 14 payments directly to the NTTA from October 16, 2015 to November 16...

North Texas Tollway Authority [NTTA] / unfair charges on tolls

Ea
E.Ake on May 4, 2018

I was unable to pay my tolls while driving like most other tollways and then was sent a bill. Only the bill was sent to the wrong address and what should have been a $5 toll became $49 over 6 months unbeknownst to me. I called to dispute the claim and was told I would need to fax them my...

North Texas Tollway Authority [NTTA] / zip cash fees after putting money in account

Jo
Jonathan Swindle on Apr 27, 2018

I recieved a zip cash bill because my account got to $0 so I put money into my account. I recieved another non-payment notice and checked my account which now had money in it so I assumed it was sent in between me paying it and the current time. Now I have a $43 dollar bill for 7$ in toll...

North Texas Tollway Authority [NTTA] / extra fees

Ch
christy A on Apr 17, 2018

Mintex and NTTA, I'm being charged an incorrect amount. I received a bill from NTTA. I went to the DMV on Feb 21, 2018 and paid my account current due to receiving a bill. I did not have the bill with me at the time. I asked the rep are you sure this is the only amount she told me yes. I...

North Texas Tollway Authority [NTTA] / over billing

Su
@surgeprotector on Apr 13, 2018

I added my tolls and its about $ 80.00, I realize some are way overdue but I cannot afford the $800.00+ charge that it has ballooned to, if you are willing to make a reasonable charge I can pay the total amounts and some kind of administrative fee but not $700.00 I called to ask for a...

North Texas Tollway Authority [NTTA] / unresolved charges

Ja
Jay Rich on Apr 12, 2018

I have had a NTTA tag since 2016. I recently received a bill from HCTRA toll authority for over 4, 000.00. I contacted NTTA for help and since then everything has been down hill. They initially disputed the charges and kept asking me to call back for the resolution. Finally, they told me...

North Texas Tollway Authority [NTTA] / toll gate charges at dfw airport

Te
Tellez56 on Apr 11, 2018

On April 10 I drove to the airport to pickup a friend. I entered at 8:17 (Lane DFW-NPE-054) and exited at 8:24 (Lane DFW-NPX-076) through the North Entrance using my Toll Tag. I was charged a fee ($4.00) as if I had used the Airport as part of a regular commute (going all the way through...

North Texas Tollway Authority [NTTA] / toll tag/zip cash.

Mr
Mrs. Brandi on Mar 21, 2018

I have an account with ntta. Some how managed to get a bill in my husbands name. When you make an account you add each person and their dL #. Called and the rep the first time and she said ignore we will fix. Months later hits collections. Call back and now they want me to pay Zip cash but...

North Texas Tollway Authority [NTTA] / no first bill

Ri
RitaJH on Mar 17, 2018

I received a nonpayment bill in February around the 12th for 19.06. I just received a second nonpayment notice for 44.06. I never received a first bill for 9.06. When i called around the 12th of February the lady tried to force me to pay the bill with a card or to get my kids to pay it...

North Texas Tollway Authority [NTTA] / unethical behavior, forced $20 holding before can pay bill, late charges for non-received payment for automatic withdrawal

Mi
mindytx88 on Mar 12, 2018

Hello, I called NNTA back in October to ensure that I had no charges on my vehicle. I then opened an account as I knew I would have charges at some point. Now, not only do I keep receiving bills but sometimes at the wrong address so that I do not see it and get fined. I have called and...

North Texas Tollway Authority [NTTA] / billing

Je
Jeanine Gray on Mar 9, 2018

I was charged 3.91 for a toll on which was due on 12/14/2017. I paid it in full on 12/13/2017. Instead of posting my payment as paid, NTTA has repeatedly billed me with additional charges and has now sent it to collections. I have sent the proof of payment several times and talked with...