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Customer service
Subject: Urgent Complaint - Reservation Number [protected] I am writing to express my deep disappointment and concern regarding my recent experience with Norwegian Cruise Line. On October 29, 2022, I booked a 7-day Alaska round-trip cruise aboard the Norwegian Encore for August 13 to August 20, 2023. I made this reservation directly through an NCL agent and...
Read full review of Norwegian Cruise LineCustomer service
A Nightmare with Norwegian Cruise Line - Avoid at All Costs! I recently endured a nightmarish ordeal with Norwegian Cruise Line (NCL) that has left me not only frustrated but also determined to warn others against sailing with them. To make matters worse, my attempts to seek resolution fell on deaf ears as NCL remained shockingly unresponsive. My family...
Read full review of Norwegian Cruise LineMy eleven years old son was charged us$400 on the casino machine
On the night of August 26, we received the letter on the cruise ship surprisingly, we immediately called the customer service agent and I was told we owed over $400 on the kid’s Arcade service. My son is only 11 years old with the birthday. On that afternoon my son left the kids’ club and went to the Arcade and tapped his card multiple times during a few...
Read full review of Norwegian Cruise LineCancellation of connecting flight booked by NCL
I booked a cruise on Norwegian Getaway sailing September 6, 2023, with air, transfers and hotel accommodations. We were 3 in our group but unfortunately. our connecting flight Amsterdam-Lisbon was cancelled, while we were waiting at the gate. KLM rescheduled our connection, but they separated us, arguing that there were two separate bookings or...
I have contacted Customer Care twice since 28 Sep 2023 and have not received any acknowledgement. my claim was received or is being processed
I received an email stating that you needed more info butt I don't see anything telling me what further info you need
Patti
Requested cancellation information for a client sailing on the Norwegian Sun 16 Aug 2023, booking number [protected]. Cruise was cancelled on 11 Aug 2023 due to illness. Insurance company refuses to settle the claim without proof of cancelatiion from Norwegian Cruise Line.
Desired outcome: I'd appreciate a response
NCL refuses to refund my 'Risk Free' Deposit. Abysmal Customer Service.
I cancelled a 12 day cruise to Iceland\Norway for 8/2024 due to NCL's rude customer service reps. One even hung up on me. To make matters worse, they refuse to refund my risk free $250 deposit. It's been advertised right their on their website for almost a year. RISK FREE. FULL REFUNDS.
I've been cruising for over 30 years. Never before have I experienced such a toxic immoral company. Never again!
Desired outcome: That NCL go bankrupt. I've already taken several steps to secure my refund.
Many things
My name is Ellen Montgomery, my guest # is [protected]. I just got off the Joy and I have to make you aware of all of the disappointments that took place. I have sailed NC several other times and always had a positive experience. This cruise was very different. I’ll start with loosing 1 day in Bermuda due to a storm. I realize that you can’t control the...
Read full review of Norwegian Cruise LineLost luggage at pier
We purchased the NCL transport airport/pier package prior to our cruise.
We returned to Seattle on the NCL Encore on 10/1/23 and place our color ticketed luggage with all the other luggage. On arrival to airport our luggage did not arrive. Discussion with transport staff was a no go, and we were informed that luggage gets lost every trip.
This is unacceptable and we want some resolve.
Reservation
Dear Sir, I'm a valued customer of Norweigen Cruise Line. I booked a cruise with NCL on 7/2/2023. At the time of the booking I paid a down payment of $1000.00. We received a call from NCL on 9/18/2023, informing us that our reservation was cancelled and we had forfeited our down payment. Based on the conversation my husband Theodore Morris had with "Nick"...
Read full review of Norwegian Cruise LineNCL RES # [protected] - Air Arrangement res WN 48HXZY
On September 2 we sent the following email to four (4) NCL executives, and our NCL Reservation Consultant. We resent the same email on September 20th after we did not have an acknowledgement of the email from any of the people to whom it was sent. We said we would post this on public websites including Cruise Critic, if we did not receive a response: My...
Read full review of Norwegian Cruise LineCruise "exclusive" offerings not accessable to ncl cruise consultants
I am trying to book a family cruise: 4 two bedroom Haven cabins on the Epic departing on 24 March, from Port Canaveral. The NCL cruise consultant (verified by the supervisor and an NCL customer service rep), stated there were NO exclusive offerings. However, both United and Marriott offer $400 cruise credit per stateroom (plus miles or points) by booking...
Read full review of Norwegian Cruise LineNorwegion Breakaway
10 of us are traveling. Agent said they would link the trips for those that booked directly with NCL. NCL errored in issuing flights. We asked that they correct it and put 4 of us on the same flight. They have been so cold about their error and will not do anything to fix. Resolution team told me today they won't reach out to the airline. Just love the way this is starting out.
Desired outcome: Change the outbound flights to those that they said they would
Change in Itinerary 3 weeks prior to departure
We booked a 12 day cruise on the NCL PRIMA departing Southampton, UK on 10/1/23. The primary reason to take this specific cruise was the visit of two ports in Portugal (Porto and Lisbon).
A couple of day ago we were informed that PORTO visit is exchanged to a visit at a small Spanish town (Vigo) about 2 hours land-drive north of Porto. Porto is a city of significant historical value for our group of 4 families booked on this cruise. The shorter port stay also will nor permit a long day trip to Porto.
The reason provided for the change is PIER space. This is an insufficient reason since such a coordination should have been guaranteed long ago.
It almost looks like a bait and switch...
African cruise march 24
We are a party of 8 Australians on this particular cruise leaving Capetown and finishing at Barcelona. I believe it is the NCL Dawn We are in constant contact with My cruises and have contacted various agencies for visas for Senegal and the Ivory Coast. We totally understand it is our responsibility to gain the knowledge about these visas however the...
Read full review of Norwegian Cruise LinePrice drop on balcony cabins and ncl will not work with us
Reservation Number: [protected] Norwegian Sun October 20, 2023 - October 30, 2023 We booked our reservation several months ago. Since we booked our balcony cabin, the prices of cabins had decreased. We paid $2200 for the Balcony and the updated price is $1895 for the same balcony. We have spoken with NCL Customer Service at least 4 times over the past...
Read full review of Norwegian Cruise LineAir travel impossible connection
8/29/2023 4:30 - 5:22 pm - Reservation #[protected] Viva 9/4/2023 Problem with return flight schedule. American Airlines Flight from Athens to JFK arrives in Terminal 8 at 4:56 pm JetBlue connecting flight from JFK to Seattle leaves Terminal 5 at 6:33 pm Layover time of 1 hour and 37 minutes. Asked NCL how I could clear customs at JFK and make my flight...
Read full review of Norwegian Cruise LineCruise not booked with options requested
We are totally frustrated with NCL. From the beginning we have requested PRE and POST cruise hotel stay/flight arrangements in order to tour Rome, telling several different people at NCL that this was our plan. We were repeatedly told this would all be addressed closer to the sailing date. It was difficult to get any kind of accurate information or answer...
Read full review of Norwegian Cruise LineServices not provided as paid for.
Dear Sirs,
I cruised on your Hawaii cruise from 11/12/2023 to 11/19/2023 aboard the Pride of America. I received the notice below 10 days prior to my sailing that there would be reduced services due to your short staffing however there was no mention of a reduction in cost for the cruise proportional to a reduction in service. This announcement was made too late to change or cancel the cruise. I inquired about this when I checked in aboard the ship and was basically “put in my place” by the customer service desk for even mentioning the issue (not even an apology). I reported this to your office upon returning from the cruise back in mid-November and never heard anything back from you office. I have traveled on Norwegian a few times, and this was by far the worst experience I have ever had. The customer should get what they paid for or a proportionate refund should be issued.
Please look me up in your files and finally respond to my concerns. It has been 10 months.
Desired outcome: Response and proportional refund for services not provided. No response has been made since the initial report in mid-November.
Entire cruise experience viva 8/09/2023
To say the least, briefly and to avoid any more undue duress, argument, and expended energies, we would like to move forward in resolving all disputes we have with Norwegian, at this time. Our “Once in a Lifetime Vacation” on the Viva was extremely disappointing. The only thing that did not disappoint was the Stateroom cabin. Otherwise, the ship layout wa...
Read full review of Norwegian Cruise LineCruise
I feel cheated. I booked a 10 day cruise in October 2022. The sail date was May 2023. I had been in contact with 2 different "cruise consultants " several times. Never once did they make it clear that I needed a passport book. This was to be my FIRST cruise. My first real vacation! I made this known to both cruise consultants. On the day I was to fly out to meet the ship in Italy, I was denied boarding because I only had a passport card. Norwegian has refused to give me a refund or credit towards a different cruise. They are an awful company, greedy and predatory.
Desired outcome: Refund in full.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Norwegian Cruise Line. Make it specific and clear, such as "Overcharged for Cabin on Norwegian Cruise Line" or "Poor Customer Service on Norwegian Getaway Cruise".
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Norwegian Cruise Line. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.
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Overview of Norwegian Cruise Line complaint handling
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Norwegian Cruise Line contacts
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Norwegian Cruise Line phone numbers800 0310 2121800 0310 2121Click up if you have successfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number 44 44 users reported that they have successfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number Click down if you have UNsuccessfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number 57 57 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number50%Confidence scoreCustomer Service+47 21 956 210+47 21 956 210Click up if you have successfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number 6 6 users reported that they have successfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number Click down if you have UNsuccessfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number 2 2 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number50%Confidence scoreNorway+358 931 579 407+358 931 579 407Click up if you have successfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number 1 1 users reported that they have successfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number Click down if you have UNsuccessfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number 1 1 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +358 931 579 407 phone numberFinland+46 840 308 702+46 840 308 702Click up if you have successfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number 1 1 users reported that they have successfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number Click down if you have UNsuccessfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number100%Confidence scoreSweden+1 (866) 234-7350+1 (866) 234-7350Click up if you have successfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number 0 0 users reported that they have successfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number Click down if you have UNsuccessfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number
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Norwegian Cruise Line emailsinfo-europe@ncl.com100%Confidence score: 100%Supportademarco@ncl.com99%Confidence score: 99%communicationambassadormembers@ncl.com97%Confidence score: 97%communication
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Norwegian Cruise Line address7665 Corporate Centre Drive, Miami, Florida, 33126, United States
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Norwegian Cruise Line social media
Most discussed complaints
horrible service, rude staff, poor quality food! 5 (opinions to this review) Caribbean cruise 12/2023 prima ship 1 (opinions to this review) Cruise credit 1 (opinions to this review) Unfair practices 1 (opinions to this review) Incorrect air line bookings @ Norwegian Cruise Lines Prima on May 14th fom NYC. No response from the airline division. Seperated from our group. 1 (opinions to this review)Recent comments about Norwegian Cruise Line company
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