Norton
Reviews and Complaints

I have dealt with the live chat support team on two occasions and they require additional information from my bank before my issue can be reviewed further. I was charged for 5 products in 2016 and 2 so far this year but only one is mine, with all charges totaling $559.93. Support have been unable to help me as the details attached to my credit card statement are incomplete or belong to another account! They are unable to explain how my credit card details have been attached to another person's account and I have explained that I will seek legal advice in regards to this. The issue case number is [protected]. I would like to understand what accounts the charges belong to, how have my credit card details been allocated to an account that isn't mine, how far back these charges go, appropriate credits done and an assurance that no more charges will be made to me.

I purchased Norton Deluxe for 5 devices in March at Fry's. It came with two rebates. One for the purchase $30 and one for the upgrade $20. I received the $30 rebate but have not received the $20 rebate. The rebate form told how to go to the Help/About screen and print the info. Unfortunately I had installed the new program as the old one was about to expire. I put a yellow sticky note on the rebate form providing four activation codes from past years along with my Norton password so they could look up the information themselves. I started using Norton antivirus in 2007. I have used Norton every year since then. I used Norton 360 after 2007 until it was replaced with the present Norton Deluxe. Your records should be able to verify that.
I called Norton at [protected] and spoke with a woman that doesn't speak English. At 75 my hearing is not perfect and I could only understand about one in three words. She was having the same problem understanding me. I put my wife on the phone as she has excellent hearing but she could not understand her either. My wife asked if there was someone there that spoke good English. Your rep said there was know one there that could speak good English. She took our number and said she would have someone call us in a few days. We are still waiting for that call.

I love Nortons and have used it for the past 11 years, however, we find your customer service unacceptable. We would appreciate it if someone would contact us so we can receive the $20 rebate visa card.

Richard Barton
[protected]@verizon.net
[protected]

Good morning,

I have five (5) Norton licenses for Windows for Antivirus Internet Protection which cover desktop and laptop computers of my family.

There have been times one of the computers had to be formatted or replaced due to damage. Almost all the times there was no option to uninstall Norton as the computer was not operable.

So all 5 Norton licenses look active in my account. I cannot know which is the license of the damaged computer because the computer names of the licenses are from the first Norton installation done a number of years back and since then the computers names have changed.

In trying to figure which Norton license is of the damaged computer we spoil the license of a properly working computer. Your agents have done this 3 times.

I clarify my case to your agents, they assure me they found the correct license and later someone at home tells me that their Norton license has been made inactive as it was taken by the other computer.

Last time I did this was with agent about a month ago when my daughters computer was damaged beyond repair. The agent assured me that he found the right license but later I found that my sons computer Norton has been made inactive as ti was taken by the other computer. My sons computer is unprotected and I have left it that way until today. My sons computer is Fujitsu with computer name User-PC and Win 7 Home Premium 64bit. All my computers have legally purchased windows operating system.

This has been very frustrating for me every time I need to format or replace a computer. I feel like I am been punished for having five (5) Norton licenses.

Please look into this carefully and give me a full proof method to distinguish my computer licenses.

Norton E-Mail: [protected]@gmail.com

Thank you,

Leon

Stephen Bardon MasterCard was billed $95.00 Jan 2, 2017 for Auto-Renewal of Norton Security Program. There are no references to or software to be found on Mr. Bardon's computer. I called [protected] CA and spoke to CSR Mary case# [protected] and reported that Mr Bardon had no such software or key or download on his computer. Mary informed me that this was an auto-renewal. Mary confirmed Norton can verify that this software by key and usage is not on clients computer and that this software had not been downloaded or used. Mary insisted Mr. Bardon's money could not refund after 60 days. As it is July I suggested a 50% refund was in order, Mary CSR refused. I asked to speak with a Manager,
Mary said a Supervisor would call me back within 30 - 60 minutes. It has been 90 min and no return call. A pop up ad assured Mr Bardon his computer was at great risk, he paid for the program not knowing how to download. This is predatory behavior. Desired resolution now is full refund of $95.00 and cancellation of any and all perceived subscriptions from Mr. Bardon, no further billing and removal of Stephen Bardon from all Symantec/Norton databases..

Norton automatically charged my credit card with an outrageous recurring amount . I never authorized them to recur payments. Interesting when I still have 260 days left on my current product.

I have spent days/hours on the phone with Norton multiple times (which uses an Indian call center) ; they are completely incompetent and unhelpful, not to mention difficult to understand. When I demanded to talk to someone in the US they said it would be 1-2 days before getting someone from the US to get back to me.

I called my credit card company and put a dispute on the charge. We will see what happens.

I talked with a gentleman a Norton Antivirus when I saw the first charge and told him I did not want it as I had something else on my machine. He insisted that I had nothing on it and he could give me the software for half price. He also said that they had taken the automatic charge off of my account. Both of these are lies as I have not been hit for another $96.74. I will be closing my account and uninstalling the software as I am done trying to work with them. Would like them to refund my the charges back to my credit card. I can afford for them to keep doing this every month.

Hello, I am writing to let you know that I am a regular customer of Norton Product based in Auckland New Zealand. I have purchased more than 100 licenses for Anti-Virus, Internet Security & Norton 360 under my two email addresses [protected]@gmail.com & [protected]@hotmail.co.nz
I recently purchased Norton 360 for 3 PCs. I have used the product key of the software in my one computer and it worked fine. I have recently purchased new laptop from Dell but Norton 360 does not get installed with the Software CD. So I contacted the Customer Service to get it installed in my new Laptop and Customer Service person has found out that the software 20digit key has been registered under some other email address which is not mine and I should be having password to get it installed in my new Dell Laptop. Norton has given me my Case number which is [protected] but they have not been able to fix the bug. I have sent them email on [protected]@support10.norton.com with all the proof of software purchased. I have never shared the software key with anyone, My self is an I.T. Technician so I know that there is no fault from my side to registered the Norton 360. There is a bug in Norton that is why my product key has got registered under some unknown email ID. It is more than 36 hours i send email to Norton with proof of purchase but i have not got any reply. The Indian named IT technician from Norton Mr Sudhanshu chatting with me and he sounds so rude, he does not know how to talk to customers and he could not help me at all.
I think what Mr Sudhanshu should have done was, He could have checked that 3 PC key has been used only under 1 PC which PC I was chatting him from, so he could come to my computer to see if the same key has been installed in my computer or not But he dint do his job properly and I am sitting at home waiting from their email which they have not replied in past 60 hours.
I hope if you can get my money refunded from Norton for all the over 100 licenses I purchased in past & the 3 PCs one that I have purchased recently please.

Kind Regards

Naitikkumar Limbachiya
Ph: [protected]

I have paid for a service to protect my computer and was repeatedly knocked off and that my subscription had expired. It has not and I still have no security. I want it fixed now - I have reported this four times and still no fix. My firewall was wide open and still is. I wish to have this resolved asap. I am disabled and very ill - and cannot devote all of my time trying to figure out something I did not do and something someone else was paid to do

I tried to down load norton, security deluxe. 5 device version.
Shortly after starting it i was flagged with an issue.
A screen came up with phone numbers prompting me to call norton tech support.After tech support had control of my computer for an hour i was passed off to another tech.
After some time the tech came back and said i had a virus.
Then i was passed off to vsupport to have it removed.
For the fine price of $$$. I have always had norton on my computer.This got by it. I was simply trying to renew my subscription. I would like to be reimberst for this.
Norton failed.Notinced nothing before i was told i had it
nor ant differance since it was removed.

I called to ask for help regarding a possible virus. ive owned this laptop for 24 days ive used it maybe 16 times and EVERY time I use it I get a pop-up saying there is a virus. I called the number that was on the screen and was told it would cost money for this virus to be removed. this happens EVERY time I hit enter to EVERY web site. my Norton says I have no virus but this pop-up keeps happening. WHAT DO I DO?
Robert Dixon

I apologize for the delay in responding to your survey. I have been away from home since December 29th and will not be returning until mid-April. Upon my return I will began shopping for a new computer.
I will start by saying that I have Norton Security and Norton Utilities on 2 desktop and 1 laptop computers. I have been using Norton software for the past 5 or 6 years, have trusted their software and followed their instructions as to which utilities needed to be applied to keep my computers running properly.

Now, I am very disappointed with Norton Utilities and the pathetic support from Norton customer service. My Dell desktop computer was performing flawlessly until I responded to Norton’s instructions to “Repair System Drive”. I have used and trusted Norton products for years, so I followed their instructions and clicked on “Repair System Drive”. After about 30-minutes my computer stopped running and could not be rebooted. I contacted Norton customer service and spoke to the most incompetent representative imaginable. After looking into my computer(?), your customer service representatives conceded that they were not qualified to solve the problem and transferred me to a “more experienced” technician. After a brief investigation of the problem by your more experienced technician, I was told that I had a Microsoft problem. I explained that I was running Norton Utilities “Repair System Drive” when the computer crashed, not a Microsoft program. Your more experienced technician went on to tell me that it was a Microsoft problem because my computer would not reboot. I am sorry but this is the most ridiculous rational I have ever heard. Apparently Norton does not have technicians with any experience.

So, I brought my computer to an independent computer repair facility and was told that this Norton problem was not unique. After examining my computer he said that repairs could result in a major loss of files and program software, and depending on the number of hours spent on the repairs, the cost could be several hundred dollars. He went on to say that I might want to consider purchasing a new computer; he does not sell computers so I trust his advice.

At this time I am not convinced that an experienced technician actually exists at Norton, but there is always the possibility. If upon my return in April, Norton is interested in providing a knowledgeable, experienced technician, I would be interested in giving Norton an opportunity to provide services that match their products.

I have used norton security for the last 12 months ant the expiry date is january 19/ 2017. However, on december 30/ 2016, symantec charged me $149.99 on my paypal account for a renewal never authorized by me. I did not intended to pay that amount and started a dispute through paypal.
At the same time i saw on the internet norton advertising the same premium package, up to 5 devices, for $89.99, which i thought to be a better offer so i bought it but i was unable to install it. I got in touch with a person who introduced himself as a norton technician who would help us to finish the installation. I have to add that the info regarding the installation supplied by norton, are not very clear.
After about 2 hours of phone conversation with sam johnson, this is the name he used, he asked me to pay another $299.99 because the computer was in need of some undisclosed repairs to be able to install norton. Bear in mind that i still have the security by norton which expires on jan 19 working perfectly ok. Obviously i refused to pay and appears that he caused same damage to my computer. What i would like to tell all of you to do not fall for unscrupulous scammers and to norton, to have their own tech support team readily available to help their customers.

I am a faithful user of Norton internet security. I have been automatically subscribed for the last 3 years. This year I was surprised by the huge increase of price of the same product from about $40 to about $70. Comparing the prices of the different antiviral program (comodo for example) it turned out to be $40. I wonder if there are explanations of this huge increase. Under this circumstance I will be no longer able to continue my subscription for 2018.
MY NORTON BILLING INFORMATION
Order Number: AP1209203179
Name: Karim Kerkor
Account Ending In: 5334
Total Amount: USD 69.99
Please send any info to : [protected]@hotmail.com

on 12-5-16 I called Norton Tech Support to get help with a Explorer issue. I called Norton because I have their Internet Security software and I couldn't access some security settings. The Tech looked at my computer and said there was nothing wrong with their software and told me that I needed help from Microsoft. He then proceeded to tell me that he could connect me with a certified Microsoft Tech and they would take care of my issue for $199.99. I told him no thanks and he kept after me to let "his" Tech help me and even tried to barter with me. I cancelled his session and contacted Microsoft Tech Support and they took care of my issue free of charge.
I don't appreciate the hard sell this Tech was trying on me. If I haven't had such good results with their software I would have cancelled my subscription. Actually I am still considering it.

I would like to make a complaint about the gumtree service I have received, it has been very poor indeed. I have been trying to advertise puppies for sale for the last couple weeks. when I first put the advert it was fine. it was left it on there for a few days . when I changed the date that the puppies were born as I had got this wrong in the first instance, gumtree removed my ad. I did try to put another one up and again it removed my ad. I tried with different email address and again it removed it. This has caused me a lot of time, inconvenience, personally and financially and cause untold amount of stress. I would like to know why do you keep removing my ad? I would like my ad put back on gumtree as there is absolutely no reason why it should have been taken down.

I used to use Norton Security but cancelled at least a year ago and I now have another form of security. I have had continual calls from 'ERIC' on an 'out of area' number concerning Norton Security, I have told him on numerous occasions that I do not have and do not want Norton Security BUT STILL HE KEEPS RINGING!

I cannot block the number as it is an 'out of area' call - PLEASE WILL SOMEBODY STOP HIM/THEM FROM CALLING!

Was notified by Paypal of an automatic payment to Symantec - for Norton Antivirus.
I called paypal and also placed a complaint to paypal to retrieve as this was unauthorised. I have not used the Norton product on any devices for over 10 months. On deleting my Norton I also noted on the deletion from Norton questionnaire that I wanted the the payment stopped and no longer use the service as to many issues. I did this on all devices so multiple notifications.
I received a response from Paypal stating Norton are saying it was a genuine automatic payment and they could do nothing.
I then called the Australian number [protected] and spoke directly to their support which happens to be in the Philippines. After total discussions, the support officer arranged the removal of the automatic payment (email received) and also he organised to have this reimbursed ASAP. I then notified paypal as well.
After over a week and nothing received by paypal, I called and asked what was happening with the refund. All I got told by Norton Support was that it was in process. I gave it another couple of days and still nothing. Called support to ask and nothing heard from billing. I escalated it to complaints and was advised that I would get a call in 48 hours.
Again, heard nothing. I called again and escalated again as the response I got again was Billing has not got back to them. How poor is this for a Billion dollar company. It takes a matter of hours to reimburse to paypal, as I have done this many time with no issues.
Norton are quick to take money, even from people they are unauthorised to do so, but such small money to reimburse and they constantly delay and make excuse after excuse.
I was told by support that I would receive a call in 1 hour...LETS SEE IF IT OCCURS. Also advised support that I want to see it in my paypal account that the reimbursement was done. Hacve given 24 hours for this to occur.
This is absolutely unnecessary but it appears whilst doing Google searches that Norton are making this a habit worldwide.

I decided to change my antivirus software and decided to try Norton. I bought Norton antivirus and installed it on my PC. Everything seemed fine and it was working as it should do. I was very satisfied with the product. Used it for two weeks.
One day when I turned on my PC I saw that for some reason Norton stopped working. When I opened the program it said that I need to enter a product key. I entered the one I had but it was not suitable. I deleted Norton and installed it again and nothing.
I sent a message to Norton company asking for help but they did not reply.

Last year I paid for 1 year subscription for Norton security on my laptop, the year has past you have removed the software and taken a charge of £39.99 from my account on the 11th August 2016. I would understand if this was an automatic renewal but you removed the security and now I have taken security on my laptop elsewhere for another additional charge. I have been trying for three days to get through to the contact number and was placed on hold on the 11th August 2016 for 2hours 20 mins between 10.00am and 13.00pm I have since kept calling throughout the week and haven't been successful yet.
I would like the fees put back into my bank account, I have notified my bank this was an unauthorised payment to which they are currently looking into.

Norton charged $96.29, account transaction ap1197255184, on aug. 13, 2016. This charge was not authorized by me and i feel this is fraud. I would like the full amount credited back to my account.

I called the number listed [protected] and spoke with virgil, located in the phillipines. How can norton provide my personal information to a foreign person working outside of the us. This is in violation of federal regulations involving the protection of personal information act (Pii). Virgil insisted i give him my email and other personal information when he had the account# in front of him.

This is another example of outsourcing and gourging of the american peoples. I want a full refund and norton records purged of my information.

I only receive the charge on my credit card account.