The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Nortonrefund of annual subscription

R Apr 10, 2020
This review was posted by
a verified customer
Verified customer

I had clearly marked "OFF" for the annual renewal option of my subscription to Norton Security Premium.

Despite that my credit card was charged $144.99 on the 13th March 2020.

I have been trying to request a refund since 13th March 2020.
It is impossible to contact Norton by email, chat, their help portal or customer support.
The refund has to be requested within 30 days of the invoice.

There is generic message that the staff numbers are down due to the Corona Virus lockdown, which is false as the corona lockdown was not in force until 20th March 2020.
If any one can help it would be appreciated. Thank you.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by RAMESH TELANG · Apr 10, 2020

    The address of NORTON the company that I have complained is wrongly mentioned as Australia.
    It should have been USA

    NORTON LIFELOCK INC.
    60 E RIO SALADO PKW STE 1000 TEMPE, AZ 85281, USA
    Antivirus Software

  • Norton's response · Apr 20, 2020

    Sorry about the misunderstanding. Please reach out to our support through Twitter @NortonSupport or through our Facebook page. We can collect more details and help you get the refund.

    Thanks
    Raj
    Norton Support

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