NortonBought product in store but can't access online without giving credit card info

A Nov 17, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

I have used norton for years but turns out they are trying to pull a scam — I paid $100 for a norton security product at a drugstore but when I entered the product key norton wouldn't allow me to go any further without inputting my credit card info and agreeing to automatic renewal — they assured me that they would only keep my credit card info for a year and I could cancel anytime — I bought the product at the store so I didn't have to enter my credit card info — I called customer support and told them I didn't want to enter any credit card info or paypal info and they said that I could not download the product that I had already paid for — I read the back of the norton package and in small print it said that I had bought a product that required me to enter cc info for automatic renewal (all of their products require this now) — i've used the product for years and this is a new thing (they changed it about a year ago) — I tried to leave a comment on the norton community webpage but it wouldn't allow me — they list one of the number one problems people try to contact them about is the fact that they are requesting a refund for charges for an automatic renewal — then they give about 10 steps that are required to rectify the problem — total con job — will never use their products again

Responses

  • Dc
    DC Resident Nov 24, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I have been using Norton Internet Security for years. I always purchase this product on Black Friday at a retailer like Office Depot, Best Buy, or Target. The last several years, I've purchased the Norton 360 Deluxe for 5 devices. It cost $89.00 and last year I purchased this product at Office Depot for $9.99 on Black Friday saving my $80.00. Sunday November 22, 2020, I purchased the Norton 360 Deluxe at Best Buy. I contact Norton and they told me I have to provide them with my credit card information. A Norton representative told me this last November 2019. I told him, I didn't have a credit card and if I did, I wouldn't provide it to Norton because I purchased it at a retailer. Norton says, they will not debit your credit card towards the end of your subscription, but I don't believe them. Their online prices are high and they want consumers to purchase this product online. However, I was able to get a different Norton representative to last year to input my new key card into the system updating my subscription. After purchasing a new subscription last Sunday at Best Buy, several Norton agents informed me, I have to input my credit card information. I told them I didn't have a credit card. All their over the phone Norton representatives seem to be in India and not in the United States. As an advocate in my Washington, D.C. neighborhood, I surfed the Internet to find the CEO and other Norton executives email addresses. I filed a complaint with the D.C. Office of the Attorney General Consumer Protection Division and they're looking into this matter. I suggest to other fellow U.S. citizens, contact your Attorney General in your state. I will bring complaint to members in Congress with congressional oversight over companies like NortonLifeLock because I think what they're doing is illegal and unethical. Many people don't have credit cards and prefer to purchase the Norton 360 Deluxe from a retailer for a cheaper price.

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