NortonBought product in store but can't access online without giving credit card info

A Nov 17, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

I have used norton for years but turns out they are trying to pull a scam — I paid $100 for a norton security product at a drugstore but when I entered the product key norton wouldn't allow me to go any further without inputting my credit card info and agreeing to automatic renewal — they assured me that they would only keep my credit card info for a year and I could cancel anytime — I bought the product at the store so I didn't have to enter my credit card info — I called customer support and told them I didn't want to enter any credit card info or paypal info and they said that I could not download the product that I had already paid for — I read the back of the norton package and in small print it said that I had bought a product that required me to enter cc info for automatic renewal (all of their products require this now) — i've used the product for years and this is a new thing (they changed it about a year ago) — I tried to leave a comment on the norton community webpage but it wouldn't allow me — they list one of the number one problems people try to contact them about is the fact that they are requesting a refund for charges for an automatic renewal — then they give about 10 steps that are required to rectify the problem — total con job — will never use their products again


  • Dc
    DC Resident Nov 24, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I have been using Norton Internet Security for years. I always purchase this product on Black Friday at a retailer like Office Depot, Best Buy, or Target. The last several years, I've purchased the Norton 360 Deluxe for 5 devices. It cost $89.00 and last year I purchased this product at Office Depot for $9.99 on Black Friday saving my $80.00. Sunday November 22, 2020, I purchased the Norton 360 Deluxe at Best Buy. I contact Norton and they told me I have to provide them with my credit card information. A Norton representative told me this last November 2019. I told him, I didn't have a credit card and if I did, I wouldn't provide it to Norton because I purchased it at a retailer. Norton says, they will not debit your credit card towards the end of your subscription, but I don't believe them. Their online prices are high and they want consumers to purchase this product online. However, I was able to get a different Norton representative to last year to input my new key card into the system updating my subscription. After purchasing a new subscription last Sunday at Best Buy, several Norton agents informed me, I have to input my credit card information. I told them I didn't have a credit card. All their over the phone Norton representatives seem to be in India and not in the United States. As an advocate in my Washington, D.C. neighborhood, I surfed the Internet to find the CEO and other Norton executives email addresses. I filed a complaint with the D.C. Office of the Attorney General Consumer Protection Division and they're looking into this matter. I suggest to other fellow U.S. citizens, contact your Attorney General in your state. I will bring complaint to members in Congress with congressional oversight over companies like NortonLifeLock because I think what they're doing is illegal and unethical. Many people don't have credit cards and prefer to purchase the Norton 360 Deluxe from a retailer for a cheaper price.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.