Nordstrom

On 1/9/2021 I was walking through the Nordstrom store to my car parked outside their South door. It was approximately 3:45 pm. I did not stop to speak to anyone other than the girl sitting outside the immediate door on my way to my car. I am studying to be a scientist so I shared with her what I was studying about the ocean. I am 65 years old and a long time teacher with a Master's degree. This is my second Master's degree. The girl was nice and responded very nicely. Then I was verbally attacked by a security guard (female approximately 40 years old who came out and told me to leave the store that this girl did not have time to talk!). There was no one coming in the doors. Then this other security guard (a male around the same age and heavy set) also stated that there was a complaint about me from an employee (I did not speak to anyone other than the girl almost out the door) so it was not her. This is how you treat LONG TIME NORDSTROM customer who are older? I don't know who this other girl was but it appeared to be a younger girl in her early 20's. She stated that I made her feel stupid. The only conversation I had was about my studies and the ocean. Where did you customer service go? Out the window? So you are hiring these people to disrespect and chase out long time customers because they are more important? This is how you bring in business during a pandemic? These younger people think that you are paying them to SERVE themselves and disrespect older people that are protected by law because of their age and deserve respect. I deserve respect as a customer. These younger people need to learn how to have a conversation with all kinds of customers. If they don't make their sales quota, they should be fired. I was a top sales rep for Xerox and the way I did it was to spend time with customers and build relationships. What are you hiring these young people for; they don't have the same work ethic or understanding of WHY they are there. I feel very rudely treated and I am seriously thinking about NEVER shopping in your store again after this. How immature and disrespectful this young person was to make up a story when I never even spoke to her. Are you hiring people that are losing their minds? These people are hired to relate to all kinds of people and build relationships. I don't like being treated like a piece of garbage by a much younger person who cannot converse on all types of subjects and cares more about themselves then to make a sale or GOOD CUSTOMER SERVICE. You obviously do not need my business and would rather pay her to chase away a long time customer since 1985. Rosemary Ginko [protected].