CB Footwear Timberland

Timberland review: Not the quality or service I expected from Timberland

Alex88888 of CH

Jan 15, 2026 5:03 am EST

Featured review

I bought a pair of Timberland boots for my 4-year-old son (around €70). After only about 2 months and very limited use (around 10 times), a part of the boot broke.
My warranty claim was rejected, saying the damage was due to use and that the laces were pulled too hard — based only on photos, without any physical inspection. This is hard to accept for children’s footwear at this price point.
No alternative solution was offered (repair or replacement), and the case was simply closed. Very disappointed with the lack of flexibility and customer care. This experience will likely affect my future purchases from this brand.

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Timberland Contacts

Timberland phone numbers

8800 770 0539

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+44 800 023 2478

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Timberland emails

onlineservice@timberland.com

100%
Confidence score: 100%

Support

counterfeit@timberland.com

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Confidence score: 97%

Timberland address

200 Domain Drive, Stratham, New Hampshire, 03885, United States

Timberland social media
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Jan 19, 2026
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