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Steve Madden
reviews & complaints
Steve Madden
reviews & complaints

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71 complaints
9 resolved 62 unresolved

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Steve Madden reviews & complaints

Steve Madden complaints 71

Nov 16, 2021

Steve Madden - Order Number: #STEV55173

Purposely didn't send return label then promised to post a return label when I contacted via customer service email, then emailed a return label as they blamed dpd for not providing the label and then stopped replying via email. Finally got a tracking number from dpd via email saying they've received my return but still no refund has been processed.

Desired outcome: Refund!

Steve Madden - platform wedges falling apart while wearing them

on 10/6/21 at approximately 6:45 P.M I was exiting my friends vehicle ( about to enter a networking event) and the right and then left platform wedge completely detached from the sole of the shoe...scary, embarrassing and dangerous. I was forced to go barefoot to this important event, and my favorite wedges disintegrated (right and left ) ..I am very careful with all my shoes and they were in pristine condition to the naked eye...

Desired outcome: explanation and a credit for a comparable shoe

Steve Madden - Missing order poor customer service

Made order on 17th September for £130 and hasn't arrived. Numerous emails and complaints to customer service later still nothing and being passed from person to person nobody knows anything. More recently my emails are bouncing back undelivered I am getting nowhere and they are still taking payments from me. Disgusting customer service never use this company again

Desired outcome: Refund

Sep 07, 2021

Steve Madden - Terrible heel product

I purchases the ZELLE CAMEL MULTI heels in a size 7.0, both in camel and pink at Leesburg VA Outlet. After a month of having them, I finally wore the camel ones for a night out on the town and these shoes are hell! They are uncomfortable and should be taking off the shelf. I couldn't even walk down the street with these shoes. After feeling this bad (I told myself that I would never hold on to heel that I can't wear all night). Since I had wore them, I only returned the pink ones, however I would like to see if Steve Madden HQ can do something since these shoes are made poorly. Even when I went back to the Leesburg VA Outlet to return the shoes, the gentlemen that helped me the first time stated that he advise customers to not buy the shoes. I told another employee that he was the one that actually helped me the first time around and I wished that he told me that then. I would have not be out of my money. I still have the receipt too and happy to send it over.

Steve Madden - Sandals

I was so exited to wear my sandals I wore them for the first time today 7/8/2021 for around an hour when I noticed blood on my toes finger because the Pearls of the sandals are sharp and that's how it made the cut. If you could please check the product I don't want the same thing happens to other people specially because I am a big fan of the Steve Madden brand

Jan 04, 2020

Steve Madden - customer service / exchanges

Hello, my name is Vanessa. Here's my problem, I ordered some men shoes online I had to exchange the shoes for a different size as I go inside the store the two ladies were talking excessively before...

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Nov 11, 2019

Steve Madden - defects

Steve Madden likes to send used heels that are clearly returns to customers. I emailed customer service about the issue, but never got a response. Also I suggest you check your purchase for defects because a lot of Steve Madden heels has some sort of defect. I ordered seven heels, four of them had some kind of defect. One of the heels had an indention on the upper inside part of the heel. Another one had a small hole by the heel part. The other two Just looked like they were in a rush to make them. Either they are trying to cut corners or their quality control is terrible! For the price I'm paying, I would think it would be better quality!

Aug 15, 2019

Steve Madden - kimmie black bandi

I bought these shoes for my granddaughter for school. She is a senior in high school. The first time She wore these shoes, and literally within the first hour, the entire sole fell off the cork and...

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Aug 01, 2019

Steve Madden - men's combat boot

I ordered these boots in June while I was out of country and when I received them in July, I enjoyed them for about 3 days before the zipper broke off and the sole started tearing away from the boot. Now after one more wear as you can see the entire heel is ripping off of the boot. I'm completely unsatisfied with the quality of the boots. What can be done to set this straight?

Below are the evidence of a poorly designed piece of relatively priced footwear.

Thank you,
Geoff Bell


Steve Madden - purse/backpack

I received this present for my birthday the beginning of June. June 2, 2019 to be exact. Two weeks later the zipper broke completely off, the back strap is coming undone and the seams have ripped. I do not have a receipt because as I stated, it was a birthday present. This is actually my favorite purse and I would like If someone could get back to me ASAP. Thank you very much in advance . I hope we can get this resolved in a timely manner

Jun 29, 2019

Steve Madden - stecy black heels


Over the weekend I had my grad and I wanted to wear your lovely stecy black heels. However mid walk up my strap around ankle came undone and my shoe almost fell off. I lost the black strap that goes around my ankle, it somehow must've fallen off ruining the look of my dress and as a result, grad night. As an avid shopper of Steve Madden I don't understand why the strap isn't attached to the shoe like mo? Without the strap this shoe is impractical and unrealistic to wear making it worthless. Where would I be able to get a strap without buying a pair of shoes?

Let's get this fixed.

May 21, 2019

Steve Madden - sneaker

Bought Steve Madden sneaker at The Bay a year ago. Worn the sneakers a couple of times and noticed at back of shoe has silver Steve Madden symbol and it has come off. I tried glueing it and it didn't work. Now it is completely out and I have a hole in the back of the shoe. They still are fairly new and disappointed that I can't wear them as it looks bad. I would like to be compensated as this should not of happened. I have pictures I can show you wasn't sure how to upload them.


Steve Madden - pumps

My fiancé bought a pair of black suede daisies size 7 1/2 from fingerhut, I have worn them 5 time just to church and I notice a walble so I took them to a shoe shop and they told me to get my money back that-the shank was broke, fingerhut would not let us return them and my fiancé of modest means was still paying them off, I would like a address so I can send them in to get a new pair.

Dec 11, 2018

Steve Madden - issue with quality of the sandals

Dear Sirs, I am disappoint that I got 2 pairs of Steve Madden on 24 Nov 2018 at Delhi airport and the sole material started peeling of after just one day of use of the model - Delicious Attached i...

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Steve Madden - customer service

Yesterday, 10/08/2018, around 8-8:30pm, I walked into the San Marcos, Tx outlet location. I was specifically looking for two items. The MOD (I'm assuming) did not greet us nor did she ask if we...

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Steve Madden - I am complaining about customer service

On 10/04/18 I walked in to 7400 Las Vegas Blvd S Las Vegas, NV 89123 United States In Las Vegas, I wasn't welcomed in nicely by the manager Miss. Andrea (302222) and associate Mis. Avery C (22281) ...

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Aug 26, 2018

Steve Madden - irenem black suede shoes

Hello, I always buy my shoes from Steve Madden and I normally love them. But these pair of shoes are absolutely horrible.. they dye my feet black everytime I wear them & it's so hard to get rid of...

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Steve Madden - broken strap

Hannah Ousley [protected] [protected] I bought these shoes on May 21st, 2018 at the outlet Steve Madden store in Woodstock, GA. Recently after I had bought them several of my friends the...

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May 28, 2018

Steve Madden - sandals

Purchased [protected], worn one time to my son's graduation. After less than 6 hours of wear and less than a half a mile of wear this is how they look on the inside. Such a disappointment, I guess I...

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May 08, 2018

Steve Madden - shoes

I buy your shoes all the time and I never had an issue I gotten a pair of your shoes as a gift I say 2 years ago and I didn't get a chance to wear them so today I decided to as I'm walking I fell down and hurt my hand to caught the fall... I don't know what happened but I'm not happy at all.. so I don't have an receipt or anything but I just wanted to let you know

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