Timberland’s earns a 1.4-star rating from 0 reviews and 45 complaints, showing that the majority of outdoor enthusiasts are dissatisfied with their footwear and apparel.
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Do not buy goods online from these foreign sellers
I bought three pair of boots online. I did not recognize that this was a foreign seller until I got an email thanking me for the purchase and describing the purchase. I ordered two men's and one pair of womens boots. The seller sent me three pair of men's. I wrote them and said one pair was to be a womens boot and the mans boot they sent is way too big. I even sent them the email setting out my order per their receipt. They would not replace the boot that was wrong. They said I signed for the boot (USPS left on my front porch) so I accepted it. I did not accept it. I received if and opened and immediately e mailed the seller. Also one pair if wheat colored boots came with an orange upper! Not good. Beware of these sellers! Their prices are low so tempting but they could send you any boot or shoe or box of Rocks and say, you accepted it. Too bad. Also they provide no phone number or physical address so you cannot track them. Do not buy goods online from these foreign sellers! I could not complain to pay pal because I could not copy and paste the sellers web address, which is what pay pal requests. Tricky sellers!
Fraud
I ordered a pair of Timberland boots for the cost of $82, and the next day I got a mail saying that the shipping fee was $20 when send to Denmark. I paid for both the boots and the shipping fee. And now the site is closed and my money is gone... Does any one know if I somhow can get my money back, it a lot of money.
I ordered from them recently too and had a similar situation occur. They didn't ask for additional shipping fees, but once my payment went through, the site came up as "account suspended" for the following 2 days. Now I can access the site again, but my log in information is (conveniently) invalid.
Did you ever get this resolved or perhaps, even get the boots you ordered?
Fake boots
I ordered boots from the Timberland.uk. website. The money was taken out of my account by GSPAY. It is impossible to contact anyone and the e mail addresses are false. Also I have no address. for the Company. I have now found out the boots are fake. (I have not yet received them) I checked after seeing a complaint about
them on the Yahoo website and compared the pictures of the boots to the real thing.
I received an e-mail after trying to order, thankfully my order didn't go through far enough for credit card information. I now keep receiving requests from them to send payment through western union.
Dear customer:
We only accept western union currently.
Our western Union:
First Name: Cheng Jian
Last Name: Lin
City: Putian
Country: China
I think it's all fake
have you recieved the product yet, and you said you havent yet so how do you know there fake?
im asking because im thinking about ordering some off of this site http://www.timberland-boot.uk.com is this the same site?
Soles disintegrate and crack
I bought not just one but two pairs of timberland pro work boots. They were not cheap (~$110 a pair) and were oil resistant, slip resistant, electrical shock resistant with steel toes. The soles disintegrated and cracked in multiple place all the way through. The upper leather and leather lace eyes were fine, but the soles were dangerous. I used them for construction work, hiking and walking around town and they should not have disintegrated and cracked. The rubber in the soles is clearly inferior. Too bad they don't make the shoes in the usa anymore. Twice burned. . . I hope my new red wings last longer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Been wearing Timberlands since the 1990s never had problems. 2023 and my fresh black timberland pro boots sole just disintegrated. You can’t tell me this is normal. They were a gift so no receipt and don’t have the box. I will NEVER buy another pair of Timberlands again.
These are Timberland shoes. I was wearing and kept feeling my shoes sticking to floor and leaving black residue. So I took them off to wipe them off and noticed the split sole, Sole is not even worn yet they split. What kind of material are you using? The leather upper is in great condition… not sure what material you are using on your shoe sole. Terribly disappointed
I have a pair of timberland boots T171038, never wore them, still in the box, the soles have turned into a gummy substance & falling away from the boot. I can't believe timberline would except this grade quality in USA & Canada. If these where made china, shame on them, they deserve the poor quality reputation that they have! Thank You. Windsor, Ontario, Canada
Bottoms fell apart !
i bought shoes online from this website and since then l have not had a word from them. no tracking number nothing.
My timberlands sole fully cracked straight through, I paid $110.00 for maybe 8 months worth of service, so not worth the money. Red wings sry for straying.
disintegration of sole material.
I bought some timberland earth keepers suede boots and they look great that is until it rains
I had them for a while but one night while walking in London it started to rain and that's when my problem started
The boots were lethal while walking I slipped and fell over and had to make my way home clinging onto what ever I could find avoiding the wet pavements even the camber of the road was to much to stay upright.
I can't believe a company could make a boot so bad.
Has anybody else had this problem ?
I bought my first pair of Timberland Pro Haystacks in 2009. Like many say, they were the most comfortable boot I ever owned from the get go. Not only that, but they lasted me nearly 5 years. I was so impressed by the comfort and quality of that first pair that when they finally gave in I bought 2 of the same style. One for work, and one for everything else. In 2009 I think I paid $110.00. When I bought the 2nd and 3rd pair in 2014 the price had risen to $150 a pair. That was quite a price hike for only 5 years, but what the heck, they are worth it right? Fast forward 4 months and the sole is coming apart at the seem where it is glued to the cushioned part of the sole. I contact Timberland and they have me send them the boots so they can inspect them and see if they are defective. They will let me know their decision in a few weeks. No problem, I'll just wear the 2nd pair I bought for casual things to work from now on. 2 months later the same thing happens to the second pair. Meanwhile Timberland informed me that yes, they were defective but that style has been discontinued. I was able to get a pair of hiking boots for around the same price. I waiting for those to arrive before contacting Timberland about the second defective pair of boots. When the hiking boots arrived I immediately tried them on and found they aren't comfortable at all. They force you to walk on your in-step rather than flat footed. If I wasn't tired of the headache of having to deal with the whole return process I would send both pairs of these boots back. I know I would only receive the same garbage so why waste my time and money sending them to a company that sold it's sole to China? I'm not sure when they made that move to China but I'm guessing it was after 2009 when I got the pair of boots that lasted 5 years.
Their ad says that they sell original Timberland boots, but the timbs I received were fake. They were delivered from China and I tried to get a refund, but I can't because address is not specified. They don't have email address or phone as well.
Inferior quality
I'm a contractor, Outdoorsman and 51 year old male who purchases a lot of outdoors clothing/boots for my business and hobby. I have a variet of items from different manufactures like Rocky, RedHead, Cabelas, Timberland ect. Timberland was one of my favorites since I was a boy and bought my first pair of Timberland boots for hunting. Their brand name always instilled a feeling of value, quality and durability that far exceeded other brands. Recently I purchased a pair of Timberland Pro Series boots for construction work from Bob's Clothing on Long Island. I have never purchased a piece of unadulterated inferior crap in all my 51 years. In no time at all the very thin leather wore off the boot tips. Next, all the eyelets are fabric, not reinforced nylon or steel. One by one they tore thru until I only have two or three eyelets per boot to use for the laces. They aren't used hard or abused and very shortly I'm going to throw a good expensive pair of boots in the trash can. The only thing I can think of is that Timberland is purchasing Chinese junk and slapping their name on it for the big profit. I'll have to look long and hard before I buy another Timberland product- very sad after being a lifetime customer.
Terrible customer service! I ordered a pair of boots and they guarantee to receive before Christmas and they didn't even ship! This company SUCKS! And then giving a hard time to return the money
7 days and I still waiting for my order and they never send me a tracking number neither.
Soles came apart cheap [censored] boots need to be sued for this BS! Worst quality boots ever! Pure rip off!
Overview of Timberland complaint handling
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calling +1 (920) 545-5123 phone numberText Only, USA
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Timberland emailsonlineservice@timberland.com100%Confidence score: 100%Supportcounterfeit@timberland.com97%Confidence score: 97%
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Timberland address200 Domain Drive, Stratham, New Hampshire, 03885, United States
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Timberland social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Timberland contacts
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