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1.2 62 Reviews

How responsive is MyGiftCardSite's customer service?

4 Resolved
58 Unresolved
Very poor 🤒
We don't know much about how MyGiftCardSite handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with MyGiftCardSite and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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MyGiftCardSite reviews and complaints 62

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12:33 pm EST
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MyGiftCardSite - Visa gift card

I received a gift card from a friend. I searched the outside of the packaging and could find no information regarding the expiration or activation of the card. I didn't activate the card as I couldn't read anything on the outside of the packaging indicating it would expire. I saved the 100.00 card for an emergency, not realizing that there was actually an...

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MyGiftCardSite - Customer service related to gift card balance

I have an expired gift card that I wanted to receive the balance on and have a new card shipped to me for that balance. The federal Credit Card Accountability Responsibility and Disclosure Act prohibits the expiration of a card unless at least 5 years has past since it was activated. NH state law (where I live) has additional laws regarding this to protect...

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12:50 pm EDT
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MyGiftCardSite Mastercard giftcard

I was given Mastercard gift card of $50 worth in 2017 and has expiration date on 2025. The website is not responsive and says the status of card is not valid and the phone number on back of the card is useless and does not get you connected to a representative. An inactivity fee of $2.00 by U.S bank is a total ripoff of your money and prohibited by state law.

Desired outcome: I would like a refund of money or reinstate this gift card to be able to use.

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Is MyGiftCardSite legit?

Our verdict: Complaints Board's thorough examination reveals MyGiftCardSite as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, MyGiftCardSite stands out for its commitment to quality and security. Clients considering MyGiftCardSite should delve into its customer service record to gauge compatibility with their expectations.

MyGiftCardSite earns 91% level of Trustworthiness

Perfect Trust Endorsement: MyGiftCardSite achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

  • While MyGiftCardSite has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 62 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the mygiftcardsite.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to MyGiftCardSite has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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5:12 pm EDT
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MyGiftCardSite Visa gift card

You should never, ever purchase a visa gift card. Part of the financial reform was to save value on gift cards for receipients.

These guys have disclosed that they'll charge you fees for non-use and disappear your funds totally by the expiration date with NO recourse.

Do not waste your money on their product and protect your gift recipient from full lose of money.

Desired outcome: Full refund access to unused gift cards (2 at $100 each)

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8:04 pm EST
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MyGiftCardSite VISA gift card

We purchased Visa gift card prior to Xmas 2021 and gave it as a gift to someone. When they opened they could not see the last 4 digits and wanted to use it online so we went back to Kroger to request a replacement. It has not happened , they referred us to Visa, we called them million times and they are IMPOSSIBLE to reach as they don't care about the customer! We paid $300 for the card and have not received a product we can use so that is FRAUD! Horrible customer service both on Kroger's as well as Visa's part. Both incompetent companies!

Desired outcome: New card of full refund of $300

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3:30 pm EST
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MyGiftCardSite Taking money back from customers that don't use it within a year.

Had 2 cards both for $25 dollars that got misplaced. I call to find out the the balances only to be told they can't find the one card and the has no funds because of the $2 monthly charge. So basically why have an expiration date if it has to be used in a year without the value depreciating. Sad that my mother like to save hers for bigger purchases and to tell her there's no money because she didn't use it quick enough. This company won't even try to help the customer even by offering a card of a less amount or a refund. They just take your money with not even trying to satify the customer and right now $50 is a lot. This site should be shut down solely for not having any resolution or help with card not used within a year. Absurd and sickening. I hope whoever reads this does decide to use someone else. This company dies not car about its customers who actually pay their salaries and will all the money they take from you are spending the holidays on a beach with our hard earned money. I wish I could actually see an employee and tell them how much of scam their company is. Karma is a [censored] I hope you get charged with fraudulent advertising and scamming people. You all should be ashamed. I'm sure you'd notice $50 missing out of your paycheck band be upset. I just don't understand why no option is offered. Like a card for half the price but then they still are getting your money after 1 year. In very small lettering on the back of the card it states that $2 is taken every month after a year. Notice how small it says about the $2. Imagine an older person trying to read that. I know the one expired on 5/21 but even a card for $10 would be nice since the card can't even be found anymore because after 2 years the $25 is gone so why have an expiration date longer than that. My mother could never read that print and she likes to save them up for something more expensive. I highly doubt anything will be done about this and they'll keep taking people's money.

Desired outcome: At least offer to refund some of money or issue a different card.

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Glenda Austin
Orangeburg, US
Jan 22, 2023 8:12 pm EST

I changed from one provider to get dish. Was told i would get 400 gift card. I need to know what to do to recive it or am i going to be like all your other customers and commet scam?

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4:14 am EDT

MyGiftCardSite Gift Card

I have a gift card that will not work. I went online and called, I entered the number on my card as prompted and it says "Not Found" then hangs up. There is no way for me to talk to anyone. I have done it a half dozen times both phone and online and nothing.

Desired outcome: Want to be able to use my card.

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3:52 pm EDT

MyGiftCardSite Mastercard - debit card

I received a gift card with $100 on it. I NEVER used it and when I sent to activate it I was told there was $1.+ on it. I called the Cust. Serv and since May have gotten the runaround. I kept faxing in what they requested, then I had to call them, more requests, more calls. Then on Aug 13 I was told the card would be replaced, but when the replacement card showed up it was for $1+ not $100. The manager, Amber said I needed to complete paperwork from the "Disputes Dept", which would come in the mail, but so far nothing. When I asked what information was needed, she repeated everything they already had.
I feel like I've been put off & possibly ripped off. I'm attaching PART of the communication I've been working on. More is available.

Desired outcome: NEW $100 gift card

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1:44 pm EDT
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MyGiftCardSite Never received my ecard / no one answer calls or emails

On August 13, 2021 I went online and spent $100 in a e-card for a friend who was getting married.

I supposed to receive an email within 2 days with the e-card witch I never arrived. A week later, I had called twice to [protected] in August 19 and August 20 and left messages; and I sent two emails using the Contact Us section of the website. No one is replaying or answering the calls or email.

A photo of the confirmation with all the information is provided.

Desired outcome: Refund of my money. I had to buy another e-card for my friend.

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11:40 am EST

MyGiftCardSite Gift card

I tried to use my gift card ($100) it was declined. When I finally found the site it stated that I had $4.18 not $100. They begin charging $2 a month the moment of the purchase not when you activate. They do not make that clear to the buyer or receiver. This should be illegal! I will never accept or buy a mastercard or visa gift card. As much as I hate american express I will only purchase and accept gift cards from them.

Desired outcome: They need to put back the money they stole in illegal monthly fees

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2:48 am EDT
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MyGiftCardSite gift cards

Do not purchase gift cards from this site. They put a long expiration date on the card but eat up the balance on the card long before the expiration date with fees. i spoke with a representative about fee reversal. she filed papers & told me to wait 24 hours for resolution. After 48 hours card still shows balance of $0

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1:59 pm EST

MyGiftCardSite $100 Giftcard

I have been complaining this card for the last 9 months already and spoke to one customer service to another and faxed a replacement card request 6x already and it is still unresolved until now. Never got a call or any status update from my request!

I got this card as a gift. It was sealed and I was the one who opened it myself. I used it in one of the store and the card was denied. I checked the balance when I got home and it says it has a balance of $2.00 and it belonged to Jacob Waggener (have no idea who this person is). I've explained to them that I don't know the person and all they do is tell me to fax a request to replace my card to the same number [protected].

9 months of regularly following up and 6 successful sent faxes later... Still none!

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StewartC
Los Angeles, California, US
Feb 17, 2021 11:42 am EST

They are con artist as far as I am concerned. Not sure how they are getting away with this

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7:37 pm EST

MyGiftCardSite Inactivity Fee absorbed the balance

So I received a gift car for $100. Never used or activated the card ever. I went ahead and activated it for the first time and it has ZERO balance, showing "card activity" transactions for INACTIVITY ince 2015!? Really!? The $100 dollars were absorbed by the inactivity fee... they're GONE! THIS IS RIDICULOUS! I Called the number given [protected] and Andrea the representative taking my call was rude as hell! Please dont waste yoir mkney on mastercard giftcards!

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StewartC
Los Angeles, California, US
Feb 17, 2021 11:43 am EST

The same thing happened to me. I will never accept MasterCard gift cards EVER. Why isn't someone investigating this. They are making a lot of money ripping people off

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8:55 pm EST
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MyGiftCardSite Gift car

I was given a Mastercard gift card of $200. It was new, never opened and sealed. Upon registering it on www.mygiftcardsite.com, I found that it was registered already to someone else I've never heard of and the balance was only $16.02. There had been two transactions on it from someone in Alabama. I live in Virginia. I called their customer service number and was basically told that since my name wasn't registered on the card they couldn't help me. I left my number for a call back and guess what! no call! This is a rip off! And criminal. I will be reporting them to the FBI.

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Nancy C. Tuxford
, US
Sep 30, 2022 7:28 pm EDT

Bought a $50 card for my husband and myself to use as we were spending a lot of time at the hospital and we could get food after his chemotherapy. The mygiftcardsite.com tells me not ok to use as it is not my card, they would let me know. When I called them back wondering what they would do, because they had not called me,they couldn't alter the name on the card. I asked if they would replace the card and sent my receipt to show I paid as it was $50! They said they would exchange the card and I have just now gone through my husband's wallet and found it. I called them and they have no record of the card number, or me, and still won't replace the card because it expired. The month before he passed. These people should NOT STEAL PEOPLE'S MONEY! Between the other ladies complaint and mine, they have made $250 on 2 people! I don't have it like that, where I can donate to mastercard

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CheloG40
, US
Dec 16, 2020 6:13 pm EST

Please do and let us know what happened. I have the same case and I am running out of patience. And yes... their customer service are rude. Spoke to a lot of them and no one seemed to care

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3:26 pm EST
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MyGiftCardSite $50 gift card scam

My mother, who is 80, gave me a $50 visa gift card purchased at kroger for my birthday.
Now, like any adult with elderly parents, I don't need nor do I want her spending her money on me. I simply planned to go online and send her flowers or buy a fall wreath for her door.
Instead — mygiftcard.com stole her money — - and with complaints going back to 2011- visa and kroger are complicit.

It doesn't let me register my card because it doesn't ‘recognize' the number... When it transfers you to ‘customer service' it just disconnects.
Calling kroger & corporate to ensure they do not allow mygiftcardsite to scam any of their customers again

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6:11 pm EST
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MyGiftCardSite Mastercard Gift Card

My card had been used through Amazon marketplace for small transactions that depleted the funds on the card. The card was never out of my home and never used for online purchases. So after filing a claim, a division of the company sent me paperwork that the claim was ruled in my favor and that the transactions were not made by me or through my Amazon account. The total lost was just over $300.

I have been promised that a new card has been reissued and mailed to my home address six times. The card has never shown up. Turned the matter over to the Attorney Generals office with all of the contact information on the card and from the paperwork on the claim. Every time someone calls regarding the complaint somehow they are not the company that handles that card. I cannot get a new card to be able to get my money. This is certainly a scam.

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StewartC
Los Angeles, California, US
Feb 17, 2021 11:45 am EST

A lot of us got scammed by this...I am not understanding how this is legal. What can we do to file a complaint where some legal action will be taken to stop these people?! Anybody?

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2:16 am EDT

MyGiftCardSite Unusable gift cards

Purchased two 25.00 gift cards for my daughter Christmas 2018. We Just realized that the cards have expired on 5/2019 so we are Unable to use. A gift card should have no expiration date.. it should be considered theft from the company. These gift cards were paid for and people are not being able to use what they paid for. That is disgusting and an awful way to do business

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Jodi Cogar
, US
Nov 19, 2020 12:35 am EST

Yes, this happened to me as well. Buyer beware, do not purchase. If the expiration doesn’t get you the monthly FEE they charge you if you “don’t use it” in the certain amount of time They want you to will get you. It should be your money to use it when you want to. Not within 12 months or any other length of time. A $2.00 or more fee is charged each month until it eats up your entire gift card. SCAM.

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5:01 pm EDT

MyGiftCardSite $50.00 prepaid mastercard gift card expiring in california.

Received as a gift a $50.00 Gift which was valid through 05/19. The card was misplaced and recently found. I Connected to the site online and was shown balance but do to the card expiring I was given a customer service phone number to call. Called that number multiple times, put in required card number and operation date and was put on hold and immediately disconnected. Would like a replacement card.

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2:45 pm EDT

MyGiftCardSite Gift card received, why do they charge a monthly fee and expire cards

My daughter received a $25 gift card and it was misplaced, and she recently found it while cleaning through stuff while on pandemic lockdown, when trying to reach company to check on it, the recording says it can't be found, to report it lost or stolen then will charge $5.95 to issue new card, but you don't get an option to speak to a person ever, and the system just hangs up on you. They do not provide any other method of contact either. [protected] and their website mygiftcardsite.com is a joke. So they have kept the gift that was given to her, unbelievable!

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Jodi Cogar
, US
Nov 19, 2020 12:42 am EST

This has happened to so many people. It is sickening. These gift cards and this company is nothing but a SCAM. The “Monthly Fees” can use up an entire card/balance, which is what they want.

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9:13 am EDT

MyGiftCardSite Mastercard gift card

My gift card is dormant due to inactivity so cannot be accessed online. The [protected] phone # automated service says card is inactive, switching to live customer service. But the phone just hangs up after one ring. There is no way to contact a person, no email address. The Contact and FAQ section on the website is blank.

There is almost $100 left on the card and no way to access or spend the money.

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+1 (866) 956-5659

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