The complaint has been investigated and
resolved to the customer's satisfactionResolved Netspend — refused to release my funds.
resolved to the customer's satisfaction
I activated a pre-paid credit card with this company. They took my money, however after I provided them with the requested information, they would not activate my card. Their customer service was non-existant. I stayed on the line for literally hours. Each representative refused to help and would simply keep placing me on hold for more than an hour so that I would hang up and call again, or worse, send me to an automated number that would force me to start the procedure all over again. Last representative I spoke with was Irma and she would not give her last name or employee id. She currenly has me on hold for 1 hour and 13 minutes.
The complaint has been investigated and resolved to the customer's satisfaction.
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