The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
NetSpendnetspend visa debit card

C
This review was posted by
a verified customer
Verified customer

I bought a visa netspend debit card and I went to activate and I entered in my wrong social security number and I got locked out of my account, and I can not get ahold of them because when I call they won't answer and they won't answer my emails. I just want to get access to my account so I can change the social security number to the proper one. I also probably entered the wrong age because I am under 18 I just want my account to be unlocked so I can change it to my moms name and social security so I can use my card. I spent my hard earned money on this card and I am very very mad that my account is locked. I also don't understand why the need social security. All the other cards I have bought do not need social security. I am beganing to think netspend is trying to scam people

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • NetSpend's response · Jun 15, 2017

    We understand your concerns and apologize that you were unable to activate your card. We are required to verify all of our cardholder's identities prior to card activation. However, we may have a few options for you in order to access your funds. Please email [email protected] and we will make sure this is addressed.

    Thank you,

    Netspend

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