NetSpend review: Inability to speak to a reputable agent regarding an estate matter, closing debit card and releasing funds to next of kin

NetSpend will not release funds on a debit card of a deceased party without the next of kin opening an estate for the deceased. Despite several attempts to speak with a reputable representative who could understand that the debit card balance is not a sufficient amount to establish an estate for the deceased. The opening and closing fees in the County jurisdiction are greater than the value of the card.

Instead, NetSpend wants to keep the funds for the corporation.

I have the documentation from the County to justify not filing/opening an estate claim.