Netflixusing netflix on windows 10

S Mar 23, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

Does Netflix have the worst customer support for any organisation in the world?

You ask them about an issue, they provide no solution and you get the following message every day:

"Hi- just checking to see if you were able to fix that Netflix issue from yesterday.

YES: https://gethuman.com/u/RN8pvpjAD

NO, I still need help: https://gethuman.com/u/4n2eL2KeT

We still really want to help if we can!

-The GetHuman Team

PS: We'll only ask you one more time, trying not to bother you too much about it.

Gethuman Support

[protected]@gethuman.com
+ Add to contacts"

No matter which option you choose, the presentation and logic of the "support" website is just terrible. Probably the worst I have ever seen (I have a degree in IT and have built websites)

Responses

  • Cw
    cwtpc Mar 23, 2020

    Umm.. Netflix isn't affiliated with whatever this GetHuman thing is. Go to their own support site help.netflix.com and get in touch with someone who actually works for Netflix through their chat.

    2 Votes
  • Sh
    Shane Dowd Mar 23, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @cwtpc Ummmm ... I was directed to GetHuman from the Netflix email/website.
    I've never heard of GetHuman before all these emails started arriving!!

    -2 Votes
  • Cw
    cwtpc Mar 25, 2020

    @Shane Dowd lol, no you weren't. The two companies are in no way affiliated with each other, Netflix has their own customer support. A quick google search shows that GetHuman is some kind of platform advertising to let you jump the waiting queue on a customer service call (and most likely charging you for this). It may have come up as a paid promotion on Google, or as a pop-up if your computer happens to be riddled with malware. I would not recommend giving them any account or payment details.

    Just go to help.netflix.com and click on 'start live chat' at the bottom. You'll get an actual Netflix customer service rep in the chat, and it's free. They'll sort you out.

    1 Votes

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