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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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G
10:51 am EDT

Netflix Way too much violence, sex, foul language and gore

A good story and good acting does not need the offensive language, sex, gore and violence you present in your films. Dulling the audience senses of decency and correct behavior you are perpetrating the expansion of uncivilized behavior and moral decay.
Being a new Netflix viewer the only show I have really enjoyed has been
Anne with an E of Green Gables. Also enjoyed the historical fiction series but had to fast forward to avoid watching all the unnecessary gore, violence and sex. If people are enjoying this they must already be mentally ill or being influenced into thinking this kind of behavior is acceptable.
I hope you will take responsibility for the impact your shows have on the general population and that your shows are influencing society in a very degenerative way. Please stop doing this!

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A
Ann Apgar
, US
Jun 13, 2020 6:16 am EDT

I agree with you! Years ago, Netflix offered really great movies. Now, most of the programs we are to choose from are vulgar and full of violence. What previously had been pornography is presented for anyone for their daily viewing. Young people have been indoctrinated by the entertainment industry into believing that all these activities are socially acceptable. “Garbage in; Garbage out!” Just read the news today.

Netflix doesn’t seem to care about content or their customers, they just want your money. We will be stopping our subscription because there are other choices that offer better options.

We pay for Britbox, Amazon Prime, and Curiosity among others. I hope others are able to search for better choices than Netflix. After all, we still have a choice.

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Y
1:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix Ozark

Disgusting racism during episode one against Muslims, and Mexicans. I Didn't understand how could such a racist wording be approved from a trusted company like Netflix. If it was against African Americans, Whites, or jews it would be a different story. I believe that god is watching whats happening, hence everyone will get what they deserve. What i watched was pathetic and unacceptable. At the end, the author is the who is supposed to clean toilets because his history is known against muslims history and power. Honestly, he is not even worth mentioning because he is simply a corrupt dirty minded person that will end up dying from a disease that make him wish cleaning toilets instead.

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D. Dodge Silver
, US
May 05, 2020 3:39 pm EDT

I'm getting really tired of seeing complaints from wannabe censors. Understand this - if you're trying to ban a show, performer, or piece of media, I'm against you. I don't care if it's "Hitler's Greatest Hits - Vol. II." We're not going to modify our self-expression because you "don't feel safe, " or are offended. I'll advocate opinions I disagree with just to punish you for trying to censor something.

Now, go clean your toilet. It's disgusting.

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cwtpc
, US
May 04, 2020 4:10 pm EDT

It's not a documentary, mate.

ComplaintsBoard
P
8:19 pm EDT

Netflix Watching Netflix on cell phone

Sound Issue [protected] I have previously complained to you about inability to watch Netflix Movies on my cell phone. It is the only device i have that i can watch Netflix on. I no longer have a computer or a TV. I have been with you for many yrs however if the sound issue is not resolved i am going to have to cancel my subscription which would really be a shame. I am once again asking you to resolve this sound issue. It is so low i can't hear what the characters are saying. Pamela Johnson

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cwtpc
, US
May 04, 2020 4:13 pm EDT

Have you been in touch with their customer service? You can contact them through http://help.netflix.com

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M
4:46 pm EDT
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Netflix Bring back Santa Clarita Diet! Please!

Please bring back Santa Clarita Diet! Please. Such a great show and it's disappointing that it ended so quickly. Funny, witty, great writing and I love the chemistry between the characters. Can you please consider a few more seasons and rethink your "3" seasons and done methodology that caused it to be canceled. I'd rather watch SCD than Tiger King that promotes cruelty to animals.

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E
9:32 am EDT

Netflix Dispute charges to my debit card

Bill Pmt W/D: #485441 Netflix com Los Gatos CA Card 2205 charge on my eagle federal debit card is being disputed. This is unauthorized charge and caused my account to overdraft, incurring fees. Please contact me [protected]@gmail.com

I do currently have subscription which is drawn from my other bank account. This is not the account I use for any online payments. I used this account more as savings and only transfer enough into checking when absolutely necessary. This fee was not expected or authorized, therefore the funds where not available when it posted. We need to discuss asap.

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L
2:12 pm EDT

Netflix Unauthorized charge on my credit card

I have been billed repeatedly for $13.69 and $14.08 to Netflix.comnetflix.Comcast on my Master Card. I have not made any purchases. Please stop these charges! These charges have been appearing for months. I I will contact my attorney if its is not resolved immediately! Please contact me about this and I will give you more acct information.
Thank you!
Lynn Gore
[protected]@gmail.com

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cwtpc
, US
Apr 21, 2020 5:34 am EDT

Contact their customer service, you can find the contact info on help.netflix.com. They can close the accounts for you, for refunds you'll need to contact your financial institution.

ComplaintsBoard
D
10:57 pm EDT

Netflix Netflix doesn’t stand behind the gift cards they produce

I have not one, but 3 Netflix gift cards in the amount of $30 each. I received them as a gift over a year ago and never used them. Supposedly, they do not expire. Imagine my surprise when I attempted to use them only to find out that all three had PIN numbers that, according to the Netflix website and several Netflix representatives, had "already been used". Netflix customer service keeps referring me to the merchant, Netflix should rectify this issue since they clearly issued multiple gift cards with the same number. The merchants do not produce Netflix gift cards, Netflix does. Netflix needs to stop trying to pass the blame and own up to a mistake that was clearly made by them. I now have $90.00 worth of gift cards that are completely useless. A quick google search indicated that this has happened to numerous other consumers. Shame on you Netflix for not standing behind your faulty gift cards and cheating people out of money!

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cwtpc
, US
Apr 21, 2020 5:40 am EDT

It sounds more like the gift cards were not actually activated at time of purchase, or did the customer rep find accounts the cards had been used on? If they send you back to the retailer, it means they never received an activation confirmation from the retailer. It's a pity they're old cards, as it'll be pretty much impossible to trace unless you had the receipts.

ComplaintsBoard
R
12:41 pm EDT

Netflix Tiger King

I understand that Netflix is a mode of delivery and doesn't necessarily endorse the content of programs that are offered. However, I wonder if a show like Tiger King really does more harm than good. For myself, I will never watch another episode after seeing the first one, because I truly care about wild animals and their protection. If Joe Exotic is exploitative, then certainly presenting his horrific antics as entertainment is exploitative as well. Too many Americans are low-grade intelligence to see why this is so harmful and despicable. I am glad I will not ever renew my contract with Netflix, shows like this are degrading to one and all.

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J
12:21 am EDT

Netflix The First Temptation of Christ

Please delete the Netflix show "The First Temptation of Christ" it is a mockery of my faith. Netflix is spitting in the face of millions of Christians all over the world by creating and allowing this show to be on Netflix. Millions of people have signed petitions to have this show removed and to no avail. Netflix ignores the requests of it's viewers. It is disgusting, that is not customer service. I will delete my Netflix account and urge everyone I know to do the same because of this blasphemous, insulting show. I cannot believe the platen disrespect Netflix has to have a show of this nature. It is an attack on Christianity and on GOD.

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christianboycottingnetflix
Minneapolis, Minnesota, US
Dec 15, 2020 8:41 pm EST

I could not agree more!

ComplaintsBoard
J
9:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix Content

In regards to the Netflix show Freud It is absolutely despicable the amount of full frontal male nudity this piece of crap show has. And of course in keeping with the current hypocrite hollywood trend show absolutely no female full frontal nudity what so ever. What the hell is going on in the movie industry and with Netflix. Is there something so gruesome with vulva or labia that you dare not show it. Is a woman's vulva so disgusting that it has to be censored. Or is it that fem-nazis have taken over Netflix and won't allow it. Whatever the reason I am so close to cancelling my subscription for Netflix's discrimination against women.

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cwtpc
, US
Mar 28, 2020 10:25 pm EDT

Somebody send this guy nudes ASAP.

Bonus points if you're a dude,

No but seriously. If the lack of boons and .. other things bothers you so much, go to HBO and watch Game of Thrones. Or pornhub.

J
Author of the review
J
Jase Wayta
, US
Mar 29, 2020 12:10 pm EDT
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Replying to comment of cwtpc

I can tell by your simpleton response and millennial spelling that you completely missed the point (no surprise). My complaint has little to do with nudity and completely nothing to do with porn. It has everything to do with the misandry attitude of hypocrite hollywood and the apparent dominance of the current fem-nazi trends. The whole #metoobutnotyou despicable craze has pussified actors, directors, and producers alike. Bottom line it’s about equality and movies either showing labia or men wearing a murkin like female actors get to.

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cwtpc
, US
Mar 29, 2020 7:31 pm EDT
Replying to comment of Jase Wayta

Ok boomer. I understood some of those words. You just keep fighting for this dream of yours, I'm sure you'll see a labia one day. I believe in you.

J
Author of the review
J
Jase Wayta
, US
Mar 30, 2020 5:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of cwtpc

Wrong AGAIN (no surprise). Actually GenX - you know, the ones with ALL the money! :)

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E
5:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix Cancellation

EXTREMELY disappointed that you are canceling Messiah! I suggested this show to several of my friends and co-workers. EVERYONE loved it. I don't know who makes these decisions but they should reconsider canceling shows that are left in a cliff hangers.
I JUST DONT GET IT! We as customers dedicate our time to these programs. You should commit to at least two season if the plot line is unresolved. If you can't then don't bother putting it on at all. You only waste your customers time by not completing a story line!

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cwtpc
, US
Mar 28, 2020 10:27 pm EDT

Obviously you and your water cooler group bubble didn't make enough of a viewership. Sorry :-(

ComplaintsBoard
J
11:02 pm EDT

Netflix Show content

Seriously Netflix, enough already with all the full frontal male nudity! I cannot watch even one new show for adults without seeing a naked man full frontal. ENOUGH ALREADY! Who is this content aimed at? The majority of women don't want it, and straight men certainly not. Will gays and feminist be enough to keep Netflix afloat?
OR - how about what females are always screaming for - equality! Let's start seeing labia. After all isn't that the equal to male nudity? Not the fake Murkin thick bush but actual labia. Let's see equality, I'm for that!

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Patrick Borush
, US
Mar 30, 2020 2:35 pm EDT

its aimed at the transexual and homosexual audience as they hired openly but so openly gay Obama's and so on after they left office...

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Patrick Borush
, US
Mar 30, 2020 2:36 pm EDT

but not so*

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cwtpc
, US
Mar 28, 2020 10:29 pm EDT

Making labia great again!

ComplaintsBoard
S
2:54 am EDT

Netflix I have subscribed for a trial pack for 30 days and in a day they have cancelled it

I have subscribed for a trial pack for 30 days and in a day... when I'm inquiring about it they are replying stating that due to unusual activity its cancelled... I dont know what was unusual in watching series

Worst game they are playing showing trial pack and cancelling it... and the customer support karishma said that there us no escalation matrix at all in Netflix

Srinisha. [protected]@gmail.com is my account I'd.

Can you fix something

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cwtpc
, US
Mar 25, 2020 6:59 pm EDT

Did you or someone in the family have a Netflix account before with a different email?

ComplaintsBoard
J
3:30 pm EDT

Netflix being charged twice on my account

have 2 charges on my bill my name is Jack Phebus phone number is [protected]

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V
7:44 am EDT

Netflix Refund required

Account [protected]@gmail.com
contact: +27 [protected]

I have been trying to get in contact with Netflix for the last 2 days with no success. It seems that you guys are quick to debit accounts but do not have a proper customer service environment, no proper contact numbers, no proper email adress. People have queries and you need to get on board.

In February 23 2020 netflix debited the agreed amount of R139.00. in the same month February 25 my child went onto netflix using his own phone which i immediately stopped as you would have picked up on the number of devices being streamed on. I further immediately cancelled the adjusted package which was R169.00 back to R139.00 but it seems that Netflix debits accounts immediately . In march 20 2020 Netflix has debited my account of R139.00 and again on March 23 2020 of R139.00. this is upsurd, that my account can be debited 4 times in 2 months and Netflix failed to pick up what had happed.
Netflix should change the way they operate, if someone tries to change a packed they should implement a verification system that send an sms code. There are no safety measure put in place that creates a risk when children are involved. I believ netflix is responsible for all safety festures on tehir application. This seems to be a fraudelaunt system that you guys are running. I have noted alot of people complaining of double debit orders...fix it

I would like to be refunded R169 .00+R139.00- Below is a transact :

Netflix.com
R139.00
Amount
Transaction
Card Purchase
Date
23 Mar 2020
Fee
Description
Netflix.com Amsterdam (Card 0717)
Long Description
NETFLIX.COM Amsterdam NL

Netflix.com
R139.00
Amount
Transaction
Card Purchase
Date
20 Mar 2020
Posting Date
21 Mar 2020
R0.00
Fee
Description
Online Purchase: Netflix.com Amsterdam (Card 0717)
Long Description
NETFLIX.COM Amsterdam NLNL

Netflix.com
R169.00
Amount
Transaction
Card Purchase
Date
23 Feb 2020
Posting Date
25 Feb 2020
R0.00
Fee
Description
Online Purchase: Netflix.com Amsterdam (Card 0717)
Long Description
NETFLIX.COM Amsterdam NLNL

Netflix.com
R139.00
Amount
Transaction
Card Purchase
Date
20 Feb 2020
Posting Date
21 Feb 2020
R0.00
Fee
Description
Online Purchase: Netflix.com Amsterdam (Card 0717)
Long Description
NETFLIX.COM Amsterdam NLN

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cwtpc
, US
Mar 25, 2020 7:12 pm EDT

Mate, you've got two accounts with different email addresses open, one started on the 20th and another on the 23rd. You or someone else has entered your payment details on two separate accounts - could be that you tried to sign in to a new device and had a typo in your email, could be your son having opened a second account, any number of things.

As for safety measures, you as the account owner are responsible for the people who you allow to use the account. They do send you an email if there have been any changes to your account (email change, plan upgrade etc), and these can be easily reversed if you go to your account settings or contact them directly instead of moaning about it on a public forum while posting your billing information. That's what's upsurd.

help.netflix.com. Check the page for your local phone number or if one isn't available, live chat. It may take a moment for you to get through as there are certain things going on in the world at the moment, but they'll sort you out.

ComplaintsBoard
S
3:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix using netflix on windows 10

Does Netflix have the worst customer support for any organisation in the world?

You ask them about an issue, they provide no solution and you get the following message every day:

"Hi- just checking to see if you were able to fix that Netflix issue from yesterday.

YES: https://gethuman.com/u/RN8pvpjAD

NO, I still need help: https://gethuman.com/u/4n2eL2KeT

We still really want to help if we can!

-The GetHuman Team

PS: We'll only ask you one more time, trying not to bother you too much about it.

Gethuman Support

[protected]@gethuman.com
+ Add to contacts"

No matter which option you choose, the presentation and logic of the "support" website is just terrible. Probably the worst I have ever seen (I have a degree in IT and have built websites)

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cwtpc
, US
Mar 23, 2020 7:08 pm EDT

Umm.. Netflix isn't affiliated with whatever this GetHuman thing is. Go to their own support site help.netflix.com and get in touch with someone who actually works for Netflix through their chat.

S
Author of the review
S
Shane Dowd
, AU
Mar 23, 2020 7:21 pm EDT
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Replying to comment of cwtpc

Ummmm ... I was directed to GetHuman from the Netflix email/website.
I've never heard of GetHuman before all these emails started arriving!

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cwtpc
, US
Mar 25, 2020 6:56 pm EDT
Replying to comment of Shane Dowd

lol, no you weren't. The two companies are in no way affiliated with each other, Netflix has their own customer support. A quick google search shows that GetHuman is some kind of platform advertising to let you jump the waiting queue on a customer service call (and most likely charging you for this). It may have come up as a paid promotion on Google, or as a pop-up if your computer happens to be riddled with malware. I would not recommend giving them any account or payment details.

Just go to help.netflix.com and click on 'start live chat' at the bottom. You'll get an actual Netflix customer service rep in the chat, and it's free. They'll sort you out.

ComplaintsBoard
T
12:27 am EDT

Netflix profile hacked

I am an existing subscriber.
I am facing massive issues in logging in.
Suddenly someone has logged on to my profile from New Jersey.

When i try logging in with my original login, it shows email id is invalid.
The profile language is changed to French. New viewing profiles being created.
I cannot even login with my name and my credit card details.

However, the monthly subscription charges are getting charged to my credit card.

Please help me.

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cwtpc
, US
Mar 23, 2020 7:09 pm EDT

Contact their customer service through the chat on help.netflix.com. They can sort this out for you.

ComplaintsBoard
F
4:56 pm EDT

Netflix Distressing content shown

Upon turning on Netflix, the very first thing I was shown was a large image of the Pennywise clown from the IT film.
Horror films make me very anxious and I had not clicked on the horror section. To see this very large image of a horror clown appear on my screen as an advertisement with no warning was distressing.
There is no option on Netflix to prevent this.

Yours sincerely,
Francesca

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8:31 pm EDT

Netflix service

My account was hacked supposedly and when I tried to sign up again I basically was refused service. They refused my method of payment although I know that the method is good. I have been a customer for at least 10 years

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cwtpc
, US
Mar 16, 2020 9:01 pm EDT

Netflix didn't refuse your payment, the bank refused to give the money. Check your card for any restrictions or buy a gift card.

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L
3:37 pm EDT

Netflix Anne with an e

I don't like the fact that you insist on changing as many characters from being straight to gay. Just for the to push the gay agenda. I am surprised you didn't make Anne Shirley gay as well even through her character gets married and has 7 children. This isn't how the books were written and I don't want it changed just to make a very same segment happy. If it were up to you the 12 disciples would be a homosexual orgy club. Just because you how morals and ethics doesn't make the changes right

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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